Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Announces Date of Earnings Release and Conference Call for Second Quarter 2017 Financial Results

Vonage for NetSuite SuiteApp Achieves 'Built for NetSuite' Status

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
Frogroast
New Forum Member
New Forum Member


Joined: Dec 03, 2006
Posts: 4

PostPosted: Sun Dec 03, 2006 3:06 pm    Post subject: Punished for having Vonage Reply with quote Back to top

Verizon is indirectly punishing Voip users by charging their customers who call us...

It seems any Verizon land-line customer in our area is getting charged long distance for calling us. My in-laws who live 3 miles away figured it out the hard way, after getting their phone bill, and calls to our home cost them almost $10 dollars... we live 3 miles away, same town, same area code... Our church, a mile away, even our next door neighbors, all pay long distance to call us. According to Verizon, all because they considers our prefix, not our area code, long distance.

We live in a small town... You have to drive over 30 miles to go "long distance" even by Verizon standards. Why is Voip different?

Has anyone else encountered this problem? Is anyone else being told it's a long distance call to reach you using local telephone service?
View user's profile Send private message
mwmcclure
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 07, 2005
Posts: 80
Location: Greenville, SC

PostPosted: Sun Dec 03, 2006 3:19 pm    Post subject: Reply with quote Back to top

I'm not sure I see what physical distance has to do with being charged long distance? That is an anachronistic concept that has gone the way of the dinosaur. My next door neighbor relocated to France and we are in the same area code but since he is in Europe should I then expect to be bill long distance when I call him?

What is happening is either a billing error between Verizon and Vonage or you actually have a number from Vonage that is actually long distance.

I would call Verizon customer service or Vonage and ask them if those numbers are indeed local to one another.

What is a LATA?
http://en.wikipedia.org/wiki/Local_access_and_transport_area

_________________
Happily using Vonage since May 2003...
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Dec 03, 2006 8:07 pm    Post subject: Reply with quote Back to top

I agree. Frogroast, you need to get in touch with Vonage and see if they have a number you can get that's local to your town. This is a Vonage/phone number issue, not a Verizon issue.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
Frogroast
New Forum Member
New Forum Member


Joined: Dec 03, 2006
Posts: 4

PostPosted: Sun Dec 03, 2006 11:45 pm    Post subject: Reply with quote Back to top

Thanks Folks,

I e-mailed Vonage right after my posting and received the following response:

Quote:
We understand that you would like to have local phone number in your area. You also would like to know how can your in-laws call you in a local rate.

We are glad to inform you that you can change your existing phone number and have a Medina, New York phone number. Once you will have a Medina phone number your caller within your area will not pay an long distance call every time they will call you. I am glad to inform you that if you will change your existing phone number to a Medina, New York phone number, your in-laws will not be charge of a long distance rate, every time they will call you.

We do offer the option to change your Vonage phone number. Please login to your web account and visit the Billing Section. From there simply select "Change Your Phone Number" and follow the steps to change your number. Please do note that there is a $9.99 fee (plus applicable tax) for this feature. You will have access to your old Vonage number for 7 days to give you time to hand out your new number and to access your voicemail messages.


Of course I immediately responded to this lovely, well written note asking if he was implying that although I signed up for service with Vonage, billed to my home address, in my home town, that I was in fact assigned a non-local number and he was expecting me to pay extra to correct Vonage's mistake.

I didn't want to call, particularly over the weekend, but I will certainly make the call tomorrow during regular business hours to see if someone can correct the situation.

Thanks for pointing out that this is a Vonage problem. Stupid me for thinking that Vonage would assign me a local number without me asking Rolling Eyes


Last edited by Frogroast on Mon Dec 04, 2006 10:20 am; edited 1 time in total
View user's profile Send private message
blakadher
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 23, 2005
Posts: 476
Location: Vancouver, WA

PostPosted: Mon Dec 04, 2006 12:07 am    Post subject: Reply with quote Back to top

Frogroast wrote:
Thanks for pointing out that this is a Vonage problem. Stupid me for thinking that Vonage would assign me a local number without me asking Rolling Eyes


I thought you had to choose your area code when you signed up (presuming you chose not to keep your current phone number)? Or did you sign up by calling Vonage and the process works differently than when you sign up online?

_________________
Blakadher Legend
RTP300 behind a D-Link 614+ on Comcast
http://vonage.luthertech.com
View user's profile Send private message Visit poster's website
Frogroast
New Forum Member
New Forum Member


Joined: Dec 03, 2006
Posts: 4

PostPosted: Mon Dec 04, 2006 10:19 am    Post subject: Reply with quote Back to top

I signed up online, specified my area code, my home address, and other pertinent info.

As far as I remember, I had no option to choose my prefix.

Since we didn't have phone service (all cell phone for over 2 years), we had no number to transfer.

Once I completed the form, Vonage assigned me our current number, a (585) 331-XXXX. I would have loved to have the same prefix as our town, but didn't give it a second thought, since again, I had no number to transfer and this is what Vonage gave us.

I did a little searching around and it seems the 331 prefix is for the town 10 miles East of us. Funny... Verizon shouldn't be charging long distance for calls to that town either.

I hope to call Vonage on my way home today... see if I don't end up asking for an L2 support person.
View user's profile Send private message
blakadher
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 23, 2005
Posts: 476
Location: Vancouver, WA

PostPosted: Tue Dec 05, 2006 11:37 am    Post subject: Reply with quote Back to top

Oh, I gotcha. That is pretty crappy that they give you a prefix that is long distance to those who are calling you. Vonage should let you choose not only your area code, but also your prefix within that area code.

Personally, I don't understand why long distance charges even still exist. It seems like another antiquated idea that's still around simply because it's making the phone companies some extra money. With today's telephone system does it really cost a telephone company that much more if you call outside your local area? Maybe there's internetwork connection fees or something, but even those should just be built into the regular phone service costs which are more than high enough to cover them.

_________________
Blakadher Legend
RTP300 behind a D-Link 614+ on Comcast
http://vonage.luthertech.com
View user's profile Send private message Visit poster's website
dheiy
Vonage Forum Master
Vonage Forum Master


Joined: May 23, 2006
Posts: 253

PostPosted: Tue Dec 05, 2006 1:02 pm    Post subject: Reply with quote Back to top

mwmcclure wrote:
I'm not sure I see what physical distance has to do with being charged long distance? That is an anachronistic concept that has gone the way of the dinosaur. My next door neighbor relocated to France and we are in the same area code but since he is in Europe should I then expect to be bill long distance when I call him?

What is happening is either a billing error between Verizon and Vonage or you actually have a number from Vonage that is actually long distance.

I would call Verizon customer service or Vonage and ask them if those numbers are indeed local to one another.

What is a LATA?
http://en.wikipedia.org/wiki/Local_access_and_transport_area





that is correct..!

might the rate center are not the same.. Eek

_________________
taburnok
"stop the lies...!!!"
View user's profile Send private message
sethaniel
New Forum Member
New Forum Member


Joined: May 16, 2006
Posts: 5

PostPosted: Sun Dec 10, 2006 11:57 am    Post subject: Reply with quote Back to top

When I signed up for Vonage online, I had to select the state and area code that I wanted the number for and then I had a list of several neighborhoods to select from as well.

Our area code covers a large area and with traditional phone service it is considered a zone call to call from one part of the area to another and it is charged extra even though they are in the same area code.

When selecting my number I had to be careful to select a neighborhood that is close to the people who call my the most.

By the way, the charge for having your traditional POTS phone number transferred to your Vonage line is also $9.95, so if you have been considering doing that you may want to do it instead of getting a new phone phone number for the same price.
View user's profile Send private message
pdhenry
Vonage Forum Master
Vonage Forum Master


Joined: Mar 17, 2006
Posts: 241

PostPosted: Sun Dec 10, 2006 4:54 pm    Post subject: Reply with quote Back to top

blakadher wrote:
I thought you had to choose your area code when you signed up (presuming you chose not to keep your current phone number)? Or did you sign up by calling Vonage and the process works differently than when you sign up online?
Why is it that everyone seems to be assuming that calls within an area code are local, non-toll calls? Take a look at the area code map in the front pages of a phone book. Except for some large cities (perhaps), those aren't local calling areas.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value:
Change:   
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.43 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum