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ChazzMatt
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PostPosted: Sat Dec 02, 2006 8:43 pm    Post subject: i100 - "this number is not in service" Reply with quote Back to top

When calling my brother-in-law from my Vonage phone, we are getting an error message "this phone number is not in service. I-100." Yet, his number IS in service. My wife and I both call his number fine from our cell phones or any other phone. We only get this ridiculous bogus error message when calling from our Vonage phone. I am on the line with Vonage customer service right now.

I did some Google search for "i100" and found this forum. Other people have the problem too.
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ChazzMatt
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PostPosted: Sat Dec 02, 2006 9:04 pm    Post subject: i100 - "this number is not in service" Reply with quote Back to top

UPDATE:

OK, just got off the phone with customer service and the answer was one I suggested. The phone number I am trying to call is listed in the Vonage database as a FORMER Vonage number and is therefore blacklisted. Even though non-Vonage phones can call call my brother-in-law, no Vonage phones can connect to that number.

The only reason I suggested customer service check to see if that number was listed in their database was because other people with the same problem found that to be the solution. Vonage has to removed the blacklisted number from the "disconnected" database. Otherwise you get the "phone is not in service. i-100." error message.

I did not even know my brother-in-law had or formerly had Vonage. I know he has a Bellsouth e-mail address, so I doubt he would have both Bellsouth and Vonage at the same time. You get Vonage to be rid of the bloodsucking telcos.

But, I politely asked Vonage customer service if that number was in their database and could that be the problem. Upon checking, the guy with the Indian accent said yes. He said he would generate a ticket to have that number removed, so it would no longer be blocked by a bogus error message.
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Steve48
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PostPosted: Sat Dec 02, 2006 10:57 pm    Post subject: Reply with quote Back to top

This is a fairly common problem. It often happens after some transfers a number out of Vonage. I think "blacklisted" is going overboard a bit; I prefer to think of it as just a bit stupid. Vonage needs to be more diligent in keeping its data base up to snuff.

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PostPosted: Sun Dec 03, 2006 5:40 am    Post subject: This does happen with other telco companies Reply with quote Back to top

I can confirm that this does happen also with other non Voip telco companies too, and was a regular occurence in the technical dept of a large phone company I worked for.
We used to call it 'Porting data error/issues', and could be easily corrected by removing the data fropm the local exchange.....or in Vonage case whatever devices they use to route their calls/service.
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ChazzMatt
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PostPosted: Tue Dec 05, 2006 2:44 am    Post subject: i100 - "this number is not in service" Reply with quote Back to top

I think "blacklisted" is going overboard a bit; I prefer to think of it as just a bit stupid.

I call it blacklisting because it seems to be more than just stupid. I can't believe they are that stupid. Smile

It's a valid telephone number that has been in use for years (my wife says her brother has had it for at least 4 years) -- but Vonage refuses to even try to connect to it, saying it's not in service -- which is a lie. What gives Vonage the right to refuse to even try to ring the number? If I have a phone service, I decide who I call, not my phone company.

Why not just try to connect to the number? I like Vonage, I've had them for a 18 months, so I am not ferocious critic, but this is the silliest thing I've ever heard. Why even keep such an idiotic database that will most likely always be wrong? If a customer cancels Vonage, most likely they will get service somewhere else! yet, Vonage tries to prevent their current customers from trying to call that former customer by saying their phone number is not in service? Says who? If I call that number with my cell phone (MetroPCS) or my work phone (AT&T) or a friend's home phone (BellSouth, most likely) -- it rings and connects. Only Vonage refuses to even try -- therefore I use the term "blacklisted". Those other phone enttities do what I request when I punch in the numbers -- and hey there's someone on the other end. Vonage blacklists the number.
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ChazzMatt
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PostPosted: Tue Dec 05, 2006 2:50 am    Post subject: i100 - "this number is not in service Reply with quote Back to top

these people also had the same problem:

http://www.vonage-forum.com/ftopic15437.html

Vonage really needs to get this issue corrected.
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navydavy2001
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PostPosted: Tue Dec 05, 2006 6:45 am    Post subject: Re: i100 - "this number is not in service" Reply with quote Back to top

ChazzMatt wrote:
I think "blacklisted" is going overboard a bit; I prefer to think of it as just a bit stupid.

I call it blacklisting because it seems to be more than just stupid. I can't believe they are that stupid. Smile

It's a valid telephone number that has been in use for years (my wife says her brother has had it for at least 4 years) -- but Vonage refuses to even try to connect to it, saying it's not in service -- which is a lie. What gives Vonage the right to refuse to even try to ring the number? If I have a phone service, I decide who I call, not my phone company.

Why not just try to connect to the number? I like Vonage, I've had them for a 18 months, so I am not ferocious critic, but this is the silliest thing I've ever heard. Why even keep such an idiotic database that will most likely always be wrong? If a customer cancels Vonage, most likely they will get service somewhere else! yet, Vonage tries to prevent their current customers from trying to call that former customer by saying their phone number is not in service? Says who? If I call that number with my cell phone (MetroPCS) or my work phone (AT&T) or a friend's home phone (BellSouth, most likely) -- it rings and connects. Only Vonage refuses to even try -- therefore I use the term "blacklisted". Those other phone enttities do what I request when I punch in the numbers -- and hey there's someone on the other end. Vonage blacklists the number.


Dude, it's a database. Is a stupid listing of numbers. It probably works on logic, i.e. Find this number, dial this number and Find this number, number invalid, not dialing number. It's not as if some evil telephone operator of old sees you trying to call and says, "Ha ha ha, not today, sucker. No call for you!" It's exactly as stated, poor record keeping and cleaning out the databases that control it all. Blacklisting implies that someone knowingly tells the device not to do something that is desired.

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ChazzMatt
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PostPosted: Thu Dec 07, 2006 12:10 am    Post subject: i100 - "this number is not in service" Reply with quote Back to top

I guess you don't see my point. This number was NEVER invalid for at least the past 4 years (how long he's owned the house). It was NEVER "not in service". So, why is it even in this bogus number block database? And it's bogus becuse if a customer leaves Vonage and goes back to their telco, they are probably taking their number back with them. So, what is Vonage keeping this database for? All it does is keep their current customers from calling former customers. They should try to connect to every number dialed by a customer. If it's not in service -- really not in service -- then no one will answer.

This guy's phone number should have never been in the database! That's why it's blacklisting. Vonage was refusing to dial the number for no logical reason. This guy owned the number, not Vonage. It was ALWAYS in service, for as long as he's owned the house. He's had the number for at least 4 years (and Vonage has only been in existance 5 years). He may or may not have ever been a Vonage customer -- I have no idea, next time I see him I will ask.

===================

UPDATE:

Got this message today (Dec 6) from Vonage. They have now deciced to let my wife call her brother from our phone:

This is an auto response email message. Please do not respond.
The phone number in question has been removed from Vonagae's Database
and calls from Vonage customers will now complete successfully.
If you have any questions now or in the future, please contact Vonage
Customer Care 24 hours a day, 7 days a week by calling us Toll Free
at: 1-VONAGE-HELP (1-866-243-4357) or by visiting the help center of
our website at http://www.vonage.com/help.php?lid=nav_help
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