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rla
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Joined: Dec 29, 2005
Posts: 26

PostPosted: Thu Nov 30, 2006 11:34 am    Post subject: Incoming calls going directly to voicemail Reply with quote Back to top

For the past 4 hours all incoming calls go directly to voice mail. I can call out with no issues. I checked control panel and am set up so that call go to voice mail after 45 seconds. So I waited 20 minutes, called my Vonage number and went directly to voice mail without a single ring. Just curious if anyone else has had this issue and if there is a fix.
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taylor2767
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Joined: May 05, 2005
Posts: 400

PostPosted: Thu Nov 30, 2006 3:47 pm    Post subject: Reply with quote Back to top

You probably just need to power cycle your entire network in order an power it backup starting with your modem.
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che
Vonage Forum Master
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Joined: Oct 15, 2006
Posts: 226

PostPosted: Thu Nov 30, 2006 3:51 pm    Post subject: here try this Reply with quote Back to top

hope this helps:
log into your web account,

1. confirm your correct email address ( it should be the one that is displayed for voicemail email notification)
[notification screen: click "Voicemail" link, and select the correct telephone number/DID from the drop - down list, click "Voicemail Settings", then click "Voicemail Email Notifications" link ]

that is, if email add is wrong, correct it & save the settings, if its correct, change to another email add and save again.

please notify if its ok already.
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rla
Vonage Forum Junior
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Joined: Dec 29, 2005
Posts: 26

PostPosted: Fri Dec 01, 2006 10:36 am    Post subject: No Luck Reply with quote Back to top

I tried all the fixes listed here and am still having the same issues.

I have had the service near a year and it has generally functioned a little better than a tin can and string *laughs, excepting the typical buggityboos that have come on a way too frequent basis. There has been no change in hardware configuration from the modem back, but issues continue to come and go on a steady basis. When it works it is fair and when it is quirky it is time consuming and diverts way too much attention to be worth paying for.

This morning I tried turning off voicemail and when I call my Vonage number I get a busy signal. I then powered down my Vonage router for a couple of minutes and them powered up. Now, thirty minutes later, when I lift the receiver on the Vonage line I get a busy signal.

My good old Sunrocket Voip set up is located (and has been) behind the same router and she has consistantly been working like a champ. I did switch internal phone systems between Vonage and Sunrocket and that was not the issue either.

We did call Vonage and apparently spoke with someone in India. After several minutes of trying to get someone to grasp what the issue is and dancing through the hoops out of their book the issue was not resolved.

We will call again and spend a little more time trying to fix things. If it becomes cumbersome I only have another month left on my obligation anyway so there should be no problem just jumping over to Sunrocket. It has been very reliable for me.

I am not slamming Vonage, I realize they are just trying to make a go of it like thousands of other businesses. I just don't have the spare time to play guessing games, search forums, do research or be a technician every time some anomaly occurs and they are just way to frequent and time consuming.
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Dec 01, 2006 11:22 am    Post subject: Reply with quote Back to top

Use the 888 250 1799 phone number to bypass India.

I suspect this is an issue that customer service will need to resolve, but if you want to work more with us at the same time, please list the technical details given in the sticky message at the top of the forum.

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Steve Gray
Orlando, FL
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rla
Vonage Forum Junior
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Joined: Dec 29, 2005
Posts: 26

PostPosted: Fri Dec 01, 2006 8:02 pm    Post subject: Sure Steve Reply with quote Back to top

1. Your location - Independence, MO

2. Your ISP name and type (cable, DSL, wireless etc)

COMCAST

3. Upload and download speeds

362kpbs / 7Mbps


4. Modem make and model -

MOTOROLA SB5120

5. Type of Vonage adapter used ie RT31P2 or PAP2

RTP300

6. Setup of Network ie Modem---->Vonage Adapter-->PC

MODEM - LINKSYS > BFSR41 ROUTER > Vonage ADAPTOR


7. Issue you are experiencing ie dropped calls, choppy audio etc

FIRST ALL CALL ROUTED TO VOICE MAIL WITHOUT LOCAL RING - COULD CALL OUT

AFTER RTP300 POWERDOWN AND POWER UP ALL CALLS GO TO VOICE MAIL PLUS ONLY BUSY TOME WHEN LIFTING RECEIVER

8. TEST RESULTS

Speed test statistics
---------------------
Download speed: 7660912 bps
Upload speed: 362256 bps
Quality of service: 85 %
Download test type: socket
Upload test type: socket
Maximum download pause: 94 ms
Average download pause: 4 ms
Minimum round trip time to server: 42 ms
Average round trip time to server: 80 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.4 ms
Jitter: server --> you: 8.6 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.1 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.8
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Dec 01, 2006 9:24 pm    Post subject: Reply with quote Back to top

Is your computer plugged into the main router or into the RTP300? Assuming the former, can you plug it into the LAN side of the RTP300 and get to the internet? If not, can you get to the admin page for the RTP300?

Your Voip results look fine.

Assuming that you can get to the internet through the RTP300, what happens if you temporarily remove the main router?

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Steve Gray
Orlando, FL
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