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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

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Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

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On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
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Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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On Sep 30, 2016 at 00:37:45


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rla
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Joined: Dec 29, 2005
Posts: 26

PostPosted: Thu Nov 30, 2006 11:34 am    Post subject: Incoming calls going directly to voicemail Reply with quote Back to top

For the past 4 hours all incoming calls go directly to voice mail. I can call out with no issues. I checked control panel and am set up so that call go to voice mail after 45 seconds. So I waited 20 minutes, called my Vonage number and went directly to voice mail without a single ring. Just curious if anyone else has had this issue and if there is a fix.
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taylor2767
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Joined: May 05, 2005
Posts: 400

PostPosted: Thu Nov 30, 2006 3:47 pm    Post subject: Reply with quote Back to top

You probably just need to power cycle your entire network in order an power it backup starting with your modem.
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che
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Joined: Oct 15, 2006
Posts: 226

PostPosted: Thu Nov 30, 2006 3:51 pm    Post subject: here try this Reply with quote Back to top

hope this helps:
log into your web account,

1. confirm your correct email address ( it should be the one that is displayed for voicemail email notification)
[notification screen: click "Voicemail" link, and select the correct telephone number/DID from the drop - down list, click "Voicemail Settings", then click "Voicemail Email Notifications" link ]

that is, if email add is wrong, correct it & save the settings, if its correct, change to another email add and save again.

please notify if its ok already.
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rla
Vonage Forum Junior
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Joined: Dec 29, 2005
Posts: 26

PostPosted: Fri Dec 01, 2006 10:36 am    Post subject: No Luck Reply with quote Back to top

I tried all the fixes listed here and am still having the same issues.

I have had the service near a year and it has generally functioned a little better than a tin can and string *laughs, excepting the typical buggityboos that have come on a way too frequent basis. There has been no change in hardware configuration from the modem back, but issues continue to come and go on a steady basis. When it works it is fair and when it is quirky it is time consuming and diverts way too much attention to be worth paying for.

This morning I tried turning off voicemail and when I call my Vonage number I get a busy signal. I then powered down my Vonage router for a couple of minutes and them powered up. Now, thirty minutes later, when I lift the receiver on the Vonage line I get a busy signal.

My good old Sunrocket Voip set up is located (and has been) behind the same router and she has consistantly been working like a champ. I did switch internal phone systems between Vonage and Sunrocket and that was not the issue either.

We did call Vonage and apparently spoke with someone in India. After several minutes of trying to get someone to grasp what the issue is and dancing through the hoops out of their book the issue was not resolved.

We will call again and spend a little more time trying to fix things. If it becomes cumbersome I only have another month left on my obligation anyway so there should be no problem just jumping over to Sunrocket. It has been very reliable for me.

I am not slamming Vonage, I realize they are just trying to make a go of it like thousands of other businesses. I just don't have the spare time to play guessing games, search forums, do research or be a technician every time some anomaly occurs and they are just way to frequent and time consuming.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Dec 01, 2006 11:22 am    Post subject: Reply with quote Back to top

Use the 888 250 1799 phone number to bypass India.

I suspect this is an issue that customer service will need to resolve, but if you want to work more with us at the same time, please list the technical details given in the sticky message at the top of the forum.

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Steve Gray
Orlando, FL
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rla
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 29, 2005
Posts: 26

PostPosted: Fri Dec 01, 2006 8:02 pm    Post subject: Sure Steve Reply with quote Back to top

1. Your location - Independence, MO

2. Your ISP name and type (cable, DSL, wireless etc)

COMCAST

3. Upload and download speeds

362kpbs / 7Mbps


4. Modem make and model -

MOTOROLA SB5120

5. Type of Vonage adapter used ie RT31P2 or PAP2

RTP300

6. Setup of Network ie Modem---->Vonage Adapter-->PC

MODEM - LINKSYS > BFSR41 ROUTER > Vonage ADAPTOR


7. Issue you are experiencing ie dropped calls, choppy audio etc

FIRST ALL CALL ROUTED TO VOICE MAIL WITHOUT LOCAL RING - COULD CALL OUT

AFTER RTP300 POWERDOWN AND POWER UP ALL CALLS GO TO VOICE MAIL PLUS ONLY BUSY TOME WHEN LIFTING RECEIVER

8. TEST RESULTS

Speed test statistics
---------------------
Download speed: 7660912 bps
Upload speed: 362256 bps
Quality of service: 85 %
Download test type: socket
Upload test type: socket
Maximum download pause: 94 ms
Average download pause: 4 ms
Minimum round trip time to server: 42 ms
Average round trip time to server: 80 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.4 ms
Jitter: server --> you: 8.6 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.1 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.8
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Dec 01, 2006 9:24 pm    Post subject: Reply with quote Back to top

Is your computer plugged into the main router or into the RTP300? Assuming the former, can you plug it into the LAN side of the RTP300 and get to the internet? If not, can you get to the admin page for the RTP300?

Your Voip results look fine.

Assuming that you can get to the internet through the RTP300, what happens if you temporarily remove the main router?

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Steve Gray
Orlando, FL
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