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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


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odoggy5
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PostPosted: Tue Nov 28, 2006 1:45 pm    Post subject: Cannot Dial Extensions Reply with quote Back to top

Hi,

We use Vonage as a solution for our telecommuters who work from home. Several have expereiced trouble dialing extensions on our corporate phone system. Often times the system does not pickup a number they dialed. I have had users hold numbers down for a longer time and pause in between numbers with no luck. We have no problems when dialing from other phones.
We are using the "Uniden UIP1869V" phone.
All users have very good internet connections, at least 1.5 Mbps down and 768 Kbps up.
All speed tests are good and we experince no issues with any of our VPN software.
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raijenkins
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PostPosted: Tue Nov 28, 2006 2:05 pm    Post subject: Reply with quote Back to top

oh are you using a pbx system?

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odoggy5
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PostPosted: Tue Nov 28, 2006 2:08 pm    Post subject: Reply with quote Back to top

yes, 3COM NBX 100.
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raijenkins
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PostPosted: Tue Nov 28, 2006 2:20 pm    Post subject: Reply with quote Back to top

oh I see
well to give you a heads up pbx systems will not work with Vonage, because it may create confusion in the Vonage line,
http://www.vonage.com/help.php?article=1037

hope this helps

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odoggy5
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PostPosted: Tue Nov 28, 2006 3:15 pm    Post subject: Reply with quote Back to top

hmmm...does this mean they will not work with PBX systems in the office? Where the Vonage phones are installed there is no PBX, they are calling into a PBX system. It is hard for me to believe that Vonage phones cannot call into a PBX.
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raijenkins
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PostPosted: Tue Nov 28, 2006 3:44 pm    Post subject: Reply with quote Back to top

well as indicated in the article try to talk to the provider of your PBX system, if they can try to hook up your voange line to your PBX

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dheiy
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PostPosted: Tue Nov 28, 2006 4:21 pm    Post subject: Reply with quote Back to top

there's no assurance that this will work perfectly.
Wink

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NateHoy
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PostPosted: Tue Nov 28, 2006 4:22 pm    Post subject: Reply with quote Back to top

When you call a PBX, or any other menu-driven system, with Vonage there may be issues with getting the touch tones to be recognized.

I have not experienced any problems with my Vonage line, running on a WRTP54G. But I have heard of others having issues.

The problem originates from the nature of touch tone signaling over Voip. Unlike traditional land lines, where the touch tone is simply transmitted as another sound, Voip devices detect and reproduce the sound on the "other end". This causes occasional oddities like hearing a rare touch tone beep during a busy conference call, when the sounds in the con call combine "just so" and sound like a touch tone to my WRTP54G, so it dutifully reproduces a touch tone beep for me.

Having explained all that, there is little you can do on your end. I would have one of the telecommuters call Vonage and see if they can get their device settings adjusted. The device can be made to emit a louder or longer beep, and be made more sensitive so it recognizes beeps better (at the risk of introducing more false positives, of course).

Another alternative is to issue different Voip devices to your telecommuters. The Linksys series (RTP300, WRTP54G, PAP2) all have good reputations as Vonage performers based on the anecdotal evidence I've seen here on the site.

Just in case, I would have one or two users run the Voip speed test, here or at www.testyourvoip.com. Latency and jitter (not speed), are the real Voip killers. Latency you wouldn't even notice in a VPN or data connection can murder a Voip line.

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MrMark
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PostPosted: Tue Nov 28, 2006 4:24 pm    Post subject: Reply with quote Back to top

It may be true that there would be issues with certain phone systems, but it is certainly not true that Vonage does not work with ANY phone systems. We use it in our office with a Panasonic phone system, and we have several clients that use it with various other systems, all with good results.
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navydavy2001
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PostPosted: Tue Nov 28, 2006 4:30 pm    Post subject: Reply with quote Back to top

MrMark wrote:
It may be true that there would be issues with certain phone systems, but it is certainly not true that Vonage does not work with ANY phone systems.


That's a truthful statement; I agree with you 100%. I don't know how many Asterik issues we've discussed here, but some may not have seen those.

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