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softflow
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Joined: Nov 28, 2006
Posts: 3

PostPosted: Tue Nov 28, 2006 1:15 pm    Post subject: RT31P2 - phone port reset and loss of internet connectivity Reply with quote Back to top

Hello everyone,

I've been a Vonage subscriber for almost 3 years now and have recently begun to have problems with my original RT31P2. The issue is that while on the internet (3 computers hooked up to the router) the phone port 1 (only one in use) will blank out and cause the entire internet connection to quit. Usually, the router responds within the next 10 to 15 seconds and 'resets' the phone port which allows all of my connectivity to be restored.

My questions: Why is this happening & How can I fix it?

I've reset the router several times, rebooted, undone all forwarding/filtering, restored the forwarding/filtering, rebooted the cable modem, and a few other minor things.

The internet connection 'never' goes down unless the phone port blanks out - as soon as I see the tell-tale sign that I've lost internet connectivity (site not responding, games disconnect, etc) I can look at the router and the phone port light is always out. A few seconds later, the light comes back on and instantly I can access the internet again on any computer.

In the admin/setup portion of the router under the phone tab, I can see that the phone is having trouble trying to connect to the service. I'd never noticed this in the past as I've never had the problem.

Thanks in advance for any assistance you can lend.
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raijenkins
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Joined: Nov 26, 2006
Posts: 135
Location: terran barracks

PostPosted: Tue Nov 28, 2006 1:39 pm    Post subject: Reply with quote Back to top

hi
let me just ask
how old is your device?
hope to hear from you

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softflow
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PostPosted: Tue Nov 28, 2006 2:45 pm    Post subject: Reply with quote Back to top

My device as stated above is getting close to 3 years old. It is the original router than came with the Vonage service.
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raijenkins
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Joined: Nov 26, 2006
Posts: 135
Location: terran barracks

PostPosted: Tue Nov 28, 2006 2:52 pm    Post subject: Reply with quote Back to top

im thinking that the device might be defective

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navydavy2001
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Tue Nov 28, 2006 4:34 pm    Post subject: Reply with quote Back to top

softflow,
Can you give us the information listed in the sticky thread at the top of the forum, so we may try to narrow it down for you?

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raijenkins
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Joined: Nov 26, 2006
Posts: 135
Location: terran barracks

PostPosted: Tue Nov 28, 2006 4:41 pm    Post subject: Reply with quote Back to top

softflow the devices especially the rt31p2 has a lifespan of a year,
lucky for you because it went up to 3 years,
but that is just my guess on your situation right now,

try to do this, unplug all the ethernet cables at the back of the Vonage device and just plug in the power cord,
if the power light goes on solid well thats an indication that your device is not fried,
but if the power light is blinking, maybe the device is defective

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softflow
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Posts: 3

PostPosted: Tue Nov 28, 2006 6:12 pm    Post subject: Reply with quote Back to top

Thanks for the suggestions thus far. I don't have major problems with the router, only the phone dropping - kicking me offline - restarting cycle is annoying and should be able to be fixed somehow...

Here's the info from the sticky:

Speed test statistics
---------------------
Download speed: 4902608 bps
Upload speed: 366328 bps
Quality of service: 98 %
Download test type: socket
Upload test type: socket
Maximum download pause: 49 ms
Average download pause: 3 ms
Minimum round trip time to server: 34 ms
Average round trip time to server: 74 ms

Voip test statistics
--------------------
Jitter: you --> server: 6.6 ms
Jitter: server --> you: 9.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.9

I'm in Raleigh, NC and use Time Warner's Roadrunner cable service. I have a Motorola SB5100 Surfboard cable modem. The connection is Modem->Vonage Adapter (RT31P2)->Computer.

My usual down/up speeds are 5mbps and 384kbps respectively.

Thanks again for any assistance.
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