Has the caller display issue been resolved?

Posts: 3 · New Forum Member Joined: Oct 24, 2006 Posts: 3

Yep! I can confirm that Caller ID is now working! I bought a new phone last weekend thinking it would fix it.. it didn't, but something changed on Friday and it is suddenly working.

Just in time as well - my BT line gets disconnected this week.

WOOP WOOP!

Posts: 37 · Vonage Forum Junior Joined: Jun 19, 2006 Posts: 37

dmac wrote:

A day to late. Disconnected my vonage system yesterday and moved to voip.co.uk. All the features I missed from a UK tel system have been restored and all seems good.
Will get round to posting about Vonage disconnection policy Evil or Very Mad

when I calm down...... Cry

cheers

Please let us know of your experience. Did you get to take your number with you? The UK Managing Director Kerry Ritz was quoted last week as saying that Ofcom's recent code of practice didn't go far enough to protect consumers, so presumably Vonage's practices go much further.

Posts: 57 · Posted: Mon Apr 02, 2007 5:07 am Post subject:

I very much doubt the number was ported out. I think we'll get flying pigs before that happens. We've been promised it since January 05 and there is still no sign. Knowing the typical Vonage response they will say that they are a foreign telco and are not covered by the new regs, even though they clearly are, and will continue to say this until they work out how to do it, a bit like the CLI problem.

Even last week CS were saying that I needed a new phone to fix the problem and then over the weekend it all started to work (mostly). They just need it to work for all telcos now.

Posts: 208 · Posted: Mon Apr 02, 2007 9:31 am Post subject:

Number Transfer begins in the UK in April 2007. I saw this on vonage.co.uk.

As for your issue with the caller line display not functioning, I do know from a technical aspect that the D-Link VTA and the Motorola 2442 are both powered by the same Vonage chip, created by Texas Instruments (information about this is available on the Motorola and D-Link websites)

It is likely that this is what is causing some trouble, rather than the device itself.

However, since this doesn't appear to be affecting everyone, it could be related to the telephone. Perhaps the poster above that has had the caller line display operating properly could post the manufacturer and model number of your telephone so the individuals having trouble could possibly look into this?

Cheers.

Posts: 37 · Vonage Forum Junior Joined: Jun 19, 2006 Posts: 37

Caller display doesn't work even if you don't have the adapter plugged in! Vonage routes the call to the number you've set for divert or network failure and always puts a leading zero in front of it. This happens whether the call is being diverted to an Orange or a BT number. It means the caller id isn't matched up with your phone's telephone book which sort of makes the caller display useless.

They know about it and have promised a fix for months, but nothing ever happens.

Where did you read about Number Transfer starting in April 2007? I can't find anything on the vonage.co.uk site about it.

Posts: 208 · Posted: Mon Apr 02, 2007 12:16 pm Post subject:

Hmm, they might have run into a catch and had to pull it down from the website temporarily. Hopefully, it will be here soon.

Posts: 8 · New Forum Member Joined: Nov 28, 2006 Posts: 8

Caller display still not fixed for me. It's only been nearly 7 months since moving from Freetalk. Last time I spoke to technical support they said they were investigating compatibility with the UK network.

My wife had a moan at them a couple of months ago and managed to get a £5 refund.

Posts: 208 · Posted: Tue Apr 03, 2007 1:32 pm Post subject:

Perhaps it's something with the connections. You are connecting using the Dongle right? I couldn't get the telephones into the adaptor because of the BT connection at the end.

Have you tried the other telephone port? If you pull up your web account at vonage.co.uk, do you see the caller line identification in your activity if you hover over the button? If that's the case, the problem is between the signal going from the device out to your telephone, since it would be going to the device properly if you see it on the web.

Oh, and please post your telephone model if it is working for anyone!

Cheers

Posts: 37 · Vonage Forum Junior Joined: Sep 10, 2006 Posts: 37

I had a technical discussion with Vonage regarding this issue, and it is seems it is down to the different methodolgies used to carry the Caller Line Identification information. Somewhere (on this forum) I posted the method that Vonage use - this is different to that used by BT - which is why some phones work with BT and not Vonage.

Currently I have a Motorola ATA and a Freetalk branded telephone which didnt work, but now does. I also have BT Studio 100 phone which has worked in the past, but I havent used it since a change was applied that resulted in my other phone now working.

Posts: 8 · New Forum Member Joined: Oct 30, 2006 Posts: 8

Well unsurprisingly it isn't working here despite being told by a technical guy at vonage that all caller display issues have been resolved!!!!!!

I am still waiting for this vastly superior network that I was promised when I was forced to move to Vonage from Freetalk!!!!