Has the caller display issue been resolved?

Posts: 8 · New Forum Member Joined: Oct 30, 2006 Posts: 8

I have received an email after 3 weeks of nothing that you may all find interesting.

"In regards to your email, we have determined the cause of the Caller Display issue
that you are experiencing. We are currently working with the manufacturer of the
device that you are using to fix this issue. At this time we do not have an
estimated resolution date for this issue. Once we have come up with a fix, it will
be automatically sent to your device in the form of a firmware update.

Thank you for your patience in this matter."

Well now at least they realise it isn't my phone to blame but as usually are not sure when they will be able to fix it much!!!

Anyone know what port they use for updating firmware on my crappy vt2442 as at the moment they have access to no ports on my system as it is behind another router with firewall!!

Posts: 21 · Vonage Forum Associate Joined: Sep 06, 2006 Posts: 21

Just thought I would write a a not fixed yet post jsut to keep this topic near the top.
Almost 4 months now since my caller id stoped working....

cheers

Posts: 8 · New Forum Member Joined: Oct 30, 2006 Posts: 8

Can also confirm no fix and they still have no idea when either not holding my breath as they don't seem able to solve any problems!!

I had the issue with 4 rings before my phone rang and US ring tone this got fixed however now or no reason whatsoever both of these problems have resurfaced again. All I want is a service approaching what I used to receive from Freetalk before I got forced on to the exceedingly poor service that I have now Cry

Posts: 2 · New Forum Member Joined: Dec 03, 2006 Posts: 2

Vonage are using caller ID as a selling feature for there product, it certianly attracted me to it and it simply does not work if you have a Dlink VTA, would we accept this if BT had the same issue? I doubt it.

Even the outgoing caller ID from my Vonage to my Vodafone Mobile has stopped working, it simply comes up on the Mobile phone as Private Number which is a real pain, as if I new it was my Home No I would hang up and ring back ( I get free calls from Business Mobile)

Posts: 8 · New Forum Member Joined: Oct 30, 2006 Posts: 8

But the annoying thing is it isn't just the Dlink my Motorola has exactly the same issue.

Quite frankly I wish when Dixons decided to get rid of free talk to Vonage that I had told them to get lost and had claimed a refund from Dixons instead.

I initially went for Free Talk over Vonage as I had heard such bad things about Vonage Poor Service functions not working etc. When I initially got the email about the change I was disturbed. I was however promised that if I used the remainder of my months with free talk on Vonage that I would be WOWED by their excellent service!!!!

Well I briefly had a Uk ring tone. I mostly have to wait 4 rings before it rings here and there appears no ideas when they will have the caller display issues sorted!!!!

Quite frankly the service is **** as they can't even get up to the standards of service that I used to enjoy with Freetalk!!

Posts: 19 · Vonage Forum Associate Joined: Jan 31, 2007 Posts: 19

New user here; still in first month. No CallerID/ringtone problems here. (NTL 2mb with D-Link ATA and Motorola MA670).

Posts: 9 · New Forum Member Joined: Sep 04, 2005 Posts: 9

I bought a VTA during the week and replaced the RT31P2 I had been using with this as it fitted my network better than a second router. With the RT31P2 my phone (BT Easicom 1000) would not work properly when it was externally powered i.e. no caller display and no ringing. It used to work OK but then stopped for no apparent reason. Vonage were not much help although the guy I spoke to did try a lot of things. My phone would work OK an a standard landline so I knew it wasn't the phone.

After switching to the VTA, I have most of my phones previous functionality restored with the exception of caller display. As others have reported, my phone will ring (1 ring delay though) but the display does not change to indicate a call when before Vonage it used to. As a result of this, the call indicator LEDs do not light up when I miss a call. Looking forward to a fix from Vonage as then my service will be pretty much perfect.

Posts: 21 · Vonage Forum Associate Joined: Sep 06, 2006 Posts: 21

Vonage appear to fix problems vey quickly...... provided they have a fix.
Problems which are beyond them and sometimes of their making they will promise the earth initially then all goes very quiet.....
Still waiting for my caller ID to be restored about 5 months now Rolling Eyes

Never mind getting near the end of my Freetalk annual sub so we will see what next stage is

Posts: 37 · Vonage Forum Junior Joined: Sep 10, 2006 Posts: 37

Caller ID appears fixed!

I have a VT2442 and Freetalk branded phone and even after been told months ago by Vonage that I would need a new phone, caller ID is suddenly working.

Based on my web usage stats - there appears to have been a firmware update the night before last.

Posts: 21 · Vonage Forum Associate Joined: Sep 06, 2006 Posts: 21

A day to late. Disconnected my Vonage system yesterday and moved to voip.co.uk. All the features I missed from a UK tel system have been restored and all seems good.
Will get round to posting about Vonage disconnection policy Evil or Very Mad

when I calm down...... Cry

cheers