J'ai ete plus que surpris de constater que toutes les instructions sont en Anglais uniquement! Les plans ont beau être alléchants, mais l'absence du choix de langue autant dans le site WEB que dans les opérations de boîte vocale sont inadmissibles.
Si Vonage est une compagnie un tant soit peu sérieuse, elle devra s'adapter à la réalité de leur marché et offrir un service en Français!
Vonage est une compagnie américaine. Je ne pense pas qu'ils devraient éviter le Québec parce qu'ils ne sont pas français. Je pense que les citoyens du Québec seraient mortifiés s'ils n'étaient pas permis d'obtenir le service de Vonage dû au problème de barrière linguistique qui semble toujours apprêter au Québec. Quoiqu'un 90% de personnes habitant au Québec puisse également parler anglais. Ne créez pas les barrières en raison de la langue.
DarKev Vonage Forum Evangelist
Joined: Jan 25, 2005 Posts: 336
Location: Gatineau, QC
I agree with you, these are some short comings of Vonage. However, I'll bet when they decided to offer Voice Over IP last year to Canada (not very long ago), they probably thought of a lot, but never thought of some of these things because our Canadian phone system works slightly different than the American system. They are learning this now, but it costs a fortune to upgrade their equipment, and to change the way calls are routed. They would not want to route their American customers (which they have many more of), through one of our Canadian 800 servers and then have them in the same situation. I'm sure they are trying to determine a way around this, and soon they will have something. I got through to Bell Mobility by calling a 416-674-2233 number in Toronto. It is printed right on your Bell Mobility bill - first page above the picture of the scissors. Most companies have a direct number that you can call, but sometimes they can be harder to find. If you have a cell phone, you could call 611. Remember that calls to 611 are toll free and do not gobble up your cell phone minutes.
I don't think that Vonage is slighting us at all. Most of the US Voip companies are not even available here in Canada. VoicePulse is not here, AT&T CallVantage is not here, and a host of others. I give Vonage credit for bringing us this service and stirring the pot. I'll bet Videotron nor Bell would not be offering Voip if it weren't for Vonage. Think about it!
Most people in the US and Canada are English. The US has many more Spanish speaking people than Canada has French. Yet I don't see Spanish on the American website. Technical terminology is almost always in English. I do computer programming, and French is often interrupted with English words while we are at meetings because there are no French equivalent. Most people resort to English because it is easier, and more understood by everybody. I give credit to Vonage for at least providing you with a French web page. I would imagine that it cost money to create that and have it updated all of the time with changes. As well, it would cost a great deal to employ people who speak French on the help desk. For that matter, Canada is becoming a Chinese mecca. Eventually we may all have to start speaking Chinese!
I don't think languages should be an issue. I like to speak English because more people will understand what I'm saying, regardless of whether they are in the US or Canada, or even in England. It's fine to complain to Canadian companies about this, but I don't think we should be showing American companies how childish we are over language when we can almost all understand English. I live in Quebec myself, but I realize I'm surrounded by English on the east, west, north, and especially the south. I'm not going to fight a losing battle with a company forcing them to speak a language that is foreign to them. How would you like it if you offered a service and many in Japan wanted to buy from you, so you offered the service to them, and then had a swarm of people complaining that you weren't speaking Japanese to them?!?
gislain New Forum Member
Joined: Feb 12, 2005 Posts: 1
Location: Savoie (France)
Je confirme que Vonage doit utiliser le français aussi, cela nous rendrais bien service. Je suis d'autant plus d'accord avec ahamel, que je n'aime pas la béchamel( la sauce blanche)et que mes prouesses "langagières" sont inexistantes.
Sérieusement: peut-on utiliser Vonage en Europe? gis
PS: le gif de ma signature ne semble pas fonctionner....dommage!
_________________ "papy: aide-moi à t'aider de m'aider" (clara à 2 ans)[img]http://www.wikmailfan.com/wikmailfan/divers/wikclub2b.gif[/img] [img]http://img105.exs.cx/img105/88/Savoie.gif[/img] les Savoisiens
DarKev Vonage Forum Evangelist
Joined: Jan 25, 2005 Posts: 336
Location: Gatineau, QC
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
DarKev Vonage Forum Evangelist
Joined: Jan 25, 2005 Posts: 336
Location: Gatineau, QC
La diversité culturelle, c'est comme la diversité biologique. "Ce n'est pas une option", c'est une nécessité. C'est seulement ainsi que l'humanité peut continuer à grandir. L'apartheid n'est pas une solution, c'est un problème.
Cultural diversity is like bio diversity. It's not an option. It's a must for mankind to grow. Apartheid is not a solution. It's a problem.
That is fine and dandy if you are bilingual, but realistically, you cannot snap your fingers and presto - you know two languages. I believe that dconnor had a good idea by offering the French forum.
dconnor Site Admin
Joined: Mar 05, 2003 Posts: 2251
Location: The Beach
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New FlagmaHog New Today 0 Yesterday 18 Total 63398 Who Is On Site Visitors 106 Members 0 Total 106
1 Unlimited calling and other services for all residential plans are based on normal residential use by single-family household members. A combination of factors are used to determine abnormal use, including but not limited to: the number of unique numbers called, international calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
HIGH SPEED INTERNET REQUIRED. † LIMITED TIME OFFER, VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. As a subscriber to Vonage service, you agree to be bound by the Terms of Service. See www.vonage.com/tos for details. ¤ Where available. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.43 Seconds and 610 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 0
Yesterday 18
Total 63398
Who Is On Site
Visitors 106
Members 0
Total 106
0.00