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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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sfoley
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Joined: Apr 27, 2006
Posts: 3

PostPosted: Mon Nov 27, 2006 1:17 pm    Post subject: Successful outbound calls, but not always ringing Reply with quote Back to top

Sometimes (1 in 6 times?) when I call out, I get no ringing, but the line connects, usually with a few seconds of the other end saying "Hello...hello?". Sometimes the other end will hang up before I hear them and start talking, so this isnt a good thing.

I also have trouble getting to voicemail sometimes after dialing *123. It goes through immediately sometimes, but other times takes up to 4 tries to get to voicemail. Not sure if the two are related, but together they are certainly annoying.

I havent sniffed the line to see if the SIP RINGING messages are getting through. I have tried resetting the boxes in the right order and all of that, but no luck. Normally, everything is fine (good voice quality, reasonable connect times, etc.).

Do I need to upgrade the firmware, get a new device, or change ports? Ive had my RT31P2 box for almost 2 years now.

Ive got AT&T DSL (6M/512K) (but had the problem with cable modem too), a DI-724U router in front of my Linksys RT31P2 (FW v1.2Cool, and nothing plugged into the private side of the RT31P2 (just need it to run my phone).

Any suggestions or has anyone seen this before?
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Nov 27, 2006 7:42 pm    Post subject: Reply with quote Back to top

Have you tried running the forum Voip speed test? If not, please do and post the detailed results. Also, try a test at www.testyourvoip.com (test call to Boston). What you're describing sounds like network delays.

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Steve Gray
Orlando, FL
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sfoley
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Joined: Apr 27, 2006
Posts: 3

PostPosted: Tue Nov 28, 2006 2:48 am    Post subject: Reply with quote Back to top

I have been runnng the testyourvoip.com test off and on for a while now, and it seems to be pretty consistent at 5Mbit downloads, 600+Kbps uploads, low jitter, low delay, etc. MOS scores in the 3.5+ range. With cable, results were all over the map and bad, but DSL seems pretty consistent.

The forums speed test results are:
Download 4,997,656 bps
Upload 638,288 bps
QOS 99%
RTT 71 ms
MaxPause 22 ms

Network delays sounded likely to me too (especially with my flaky cable link), but I just havent seen any data to support that thought. If so, I dont think they are on my end as I have had 2 different pipes out of here in the last 30 days, and I saw the problems on both. Since it is sporadic, its hard to nail it down. I was thinking the data is all there, but maybe the ATA wasnt handling things correctly. No data for that logic either, but it was a though.
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Darrell_G
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Tue Nov 28, 2006 8:25 am    Post subject: Re: Successful outbound calls, but not always ringing Reply with quote Back to top

sfoley wrote:
Sometimes (1 in 6 times?) when I call out, I get no ringing, but the line connects, usually with a few seconds of the other end saying "Hello...hello?". Sometimes the other end will hang up before I hear them and start talking, so this isnt a good thing.

I also have trouble getting to voicemail sometimes after dialing *123. It goes through immediately sometimes, but other times takes up to 4 tries to get to voicemail. Not sure if the two are related, but together they are certainly annoying.

I havent sniffed the line to see if the SIP RINGING messages are getting through. I have tried resetting the boxes in the right order and all of that, but no luck. Normally, everything is fine (good voice quality, reasonable connect times, etc.).

Do I need to upgrade the firmware, get a new device, or change ports? Ive had my RT31P2 box for almost 2 years now.

Ive got AT&T DSL (6M/512K) (but had the problem with cable modem too), a DI-724U router in front of my Linksys RT31P2 (FW v1.2Cool, and nothing plugged into the private side of the RT31P2 (just need it to run my phone).

Any suggestions or has anyone seen this before?


Back in the summer, I experienced this same sporadic delay issue when making outbound calls, inbound calls to my Vonage line were never an issue. If I remember correctly, they changed the route my outbound calls were taking to the Vonage servers. You will need to ask for "Advanced Customer Service" to have this issue resolved.

When you dial your Vonage line and enter your pin or password can you access your voice-mail? I've never had an issue with retrieving voicemail.
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sfoley
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Joined: Apr 27, 2006
Posts: 3

PostPosted: Tue Nov 28, 2006 11:44 am    Post subject: Reply with quote Back to top

When I get connected to voicemail, I dont have any problems accessing it with my PIN. Rarely the voicemail is delayed or doesnt give me a broken dial tone, but if there is voicemail waiting, Im darn near always able to get it.
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