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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » The Cafeteria - Any Non Vonage Topic
Poll

Who's Smartest???
Filipino
50%
 50%  [ 6 ]
American
33%
 33%  [ 4 ]
Indian
16%
 16%  [ 2 ]
Total Votes : 12

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von_tech
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Joined: Nov 26, 2006
Posts: 7

PostPosted: Wed Nov 29, 2006 1:02 pm    Post subject: Reply with quote Back to top

yeah i feel you... there should be more communication between the technicians so there would be more happy customers


Last edited by von_tech on Sun Dec 03, 2006 9:51 am; edited 3 times in total
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dheiy
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Joined: May 23, 2006
Posts: 253

PostPosted: Wed Nov 29, 2006 3:57 pm    Post subject: Reply with quote Back to top

i agree on that!!!

most of the cust, called in for a second chance for their issue but really pissed about their last call. Lol Lol Lol

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taburnok
"stop the lies...!!!"
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insight713
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Joined: Nov 25, 2006
Posts: 30
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PostPosted: Thu Nov 30, 2006 3:55 pm    Post subject: Reply with quote Back to top

Just be careful with the choice of words:

" it doesnt matter what you tell the customer, what matters is how you say it. "

I'm sure Vonage techs feed their customers with quality info,
as well as quality call handling skills. They wouldn't sacrifice one for the other.

I do agree that accent neutralization is good.
Balance. Moderation.
If you're able to resolve, and you speak the language, you're good to go.


--- Just noticed something obvious from the beginning of this thread ---
It's ok to be proud where you came from, but excess is not advisable.

_________________
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Getting stronger and defeating others!
That's the way this game is played!"

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Bellatrix
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Joined: Oct 08, 2006
Posts: 71
Location: Hogwarts School Of Wizardry & Magic..

PostPosted: Fri Dec 01, 2006 4:58 pm    Post subject: Reply with quote Back to top

i pretty much agree with insight, it's all about the accent and resolvin' the customer's issues in just a breeze, Cool .. As to who is better, give me a lil' time to talk to each of those techs, i don't want to be bias, heheh.. Cool ...

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dheiy
Vonage Forum Master
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Joined: May 23, 2006
Posts: 253

PostPosted: Sat Dec 02, 2006 3:22 pm    Post subject: Reply with quote Back to top

hey hey hey!!!

it's only a forum..!!!

hold your heads down...!!!

Rolling Eyes Twisted Evil Rolling Eyes Twisted Evil

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taburnok
"stop the lies...!!!"
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lesvacam
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Joined: Dec 21, 2006
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PostPosted: Fri Dec 22, 2006 4:36 pm    Post subject: Reply with quote Back to top

UP !!!

hello fellow Vonage people... Lol
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talisman
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Joined: Dec 27, 2006
Posts: 39

PostPosted: Wed Dec 27, 2006 5:36 am    Post subject: Reply with quote Back to top

the american techs have the advantage, overall; as for the indians, they have longer experience since Vonage has been with them the longest, they have supervisor queues there, i believe. unlike in the philppines, i think they're quite new, which is why when they escalate calls it gets routed to either india or US. Wink
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agent_x44
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Joined: Feb 27, 2007
Posts: 13

PostPosted: Tue Feb 27, 2007 5:49 pm    Post subject: just a reminder Reply with quote Back to top

ladies and gentlemen, please realize that this site was created for discussions and ideas for Vonage users, not employees. keep in mind that divulging any internal information is punishable under your signed contracts.

employees are welcomed by this site for the sole purpose of providing our customers with a portal to discuss and resolve problems arising from the use of our services. Using this as a chat zone or a poll venue is not only inappropriate but is also prohibited.
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Igi
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Joined: Apr 21, 2007
Posts: 9

PostPosted: Sat Apr 21, 2007 10:18 pm    Post subject: Vonage Team Philippines Reply with quote Back to top

[font=Comic Sans MS] [/font]
My view is that the quality of service is determined by the training and management provided by the principal.
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