Vonage Team Philippines

Posts: 7 · New Forum Member Joined: Nov 26, 2006 Posts: 7

yeah i feel you... there should be more communication between the technicians so there would be more happy customers

Posts: 253 · Vonage Forum Master Joined: May 23, 2006 Posts: 253

i agree on that!!!

most of the cust, called in for a second chance for their issue but really pissed about their last call. Lol

Posts: 30 · Posted: Thu Nov 30, 2006 3:55 pm Post subject:

Just be careful with the choice of words:

" it doesnt matter what you tell the customer, what matters is how you say it. "

I'm sure Vonage techs feed their customers with quality info,
as well as quality call handling skills. They wouldn't sacrifice one for the other.

I do agree that accent neutralization is good.
Balance. Moderation.
If you're able to resolve, and you speak the language, you're good to go.

--- Just noticed something obvious from the beginning of this thread ---
It's ok to be proud where you came from, but excess is not advisable.

Posts: 71 · Posted: Fri Dec 01, 2006 4:58 pm Post subject:

i pretty much agree with insight, it's all about the accent and resolvin' the customer's issues in just a breeze, Cool

.. As to who is better, give me a lil' time to talk to each of those techs, i don't want to be bias, heheh.. Cool

...

Posts: 253 · Vonage Forum Master Joined: May 23, 2006 Posts: 253

hey hey hey!!!

it's only a forum..!!!

hold your heads down...!!!

Rolling Eyes

Posts: 7 · New Forum Member Joined: Dec 21, 2006 Posts: 7

UP !!!

hello fellow Vonage people... Lol

Posts: 39 · Vonage Forum Junior Joined: Dec 27, 2006 Posts: 39

the american techs have the advantage, overall; as for the indians, they have longer experience since Vonage has been with them the longest, they have supervisor queues there, i believe. unlike in the philppines, i think they're quite new, which is why when they escalate calls it gets routed to either india or US. Wink

Posts: 13 · Vonage Forum Associate Joined: Feb 27, 2007 Posts: 13

ladies and gentlemen, please realize that this site was created for discussions and ideas for Vonage users, not employees. keep in mind that divulging any internal information is punishable under your signed contracts.

employees are welcomed by this site for the sole purpose of providing our customers with a portal to discuss and resolve problems arising from the use of our services. Using this as a chat zone or a poll venue is not only inappropriate but is also prohibited.

Posts: 9 · New Forum Member Joined: Apr 21, 2007 Posts: 9

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My view is that the quality of service is determined by the training and management provided by the principal.