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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Hard Wiring - Installation
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USERBOSCO
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Joined: Nov 25, 2006
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PostPosted: Sat Nov 25, 2006 1:16 pm    Post subject: Cox Digital to Vonage - No Dial Tone in Wall Jacks Reply with quote Back to top

This seems to be a popular topic, and sure hope someone can shed light on a simple resolution to this. Here's the situation:

    I have 2 lines, and two separate phone numbers
    I formally had Cox digital phone
    Our numbers have been transfered successfully (although it took 7 weeks)
    I followed the instructions for turning on all home jacks to the letter
    Outside jacks in NIU are disconnected
    Vonage works great connected from the adapter to my office jacks, for both lines
    Nowhere else in the home do I get dial tone

    I have disconnected all phones in the home and tried plugging them in one at a time - no help
    I disconnected and reconnected Vonage from the router - no help
    I powered down the network completely, and rebooted - no help
    I disconnected the phone lines, powered down, and rebooted - no help

This is about to become frustrating, so if someone's experienced this and has an idea for a fix, please feel free to share an idea to troubleshoot.

Thanks in advance!

MC
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sophia
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PostPosted: Sat Nov 25, 2006 1:48 pm    Post subject: Reply with quote Back to top

how many lines do you have originaly from Cox digital? if you have two lines from them...you should have to demarcation point or line to disconnect outside or your wiring going to the office is different from the wiring at your living room...you have to figure it out...wich and wich wiring are you connected...remember, you have two separate lines with vonage...you should also have to diferent home wiring right?


Last edited by sophia on Sat Nov 25, 2006 3:01 pm; edited 1 time in total
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Steve48
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PostPosted: Sat Nov 25, 2006 2:45 pm    Post subject: Reply with quote Back to top

Userbosco, I have to assume that before you switched to Vonage, all of the jacks in your home were working with two Cox lines. Is that correct? Assuming that it is, and you're sure about it, then when you disconnected from the Cox wiring you somehow separated the pairs in the office from the pairs in the rest of the house.

It's quite common for separate cables to different areas of a house to be brought together in an NIU. There they are connected together and to the service- landline, digital adapter, whatever. In disconnecting from the "whatever", you end up separating the runs to the different parts of the house. I would bet that this is what happened to you. Check what you did carefully to see what happened.

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PostPosted: Sat Nov 25, 2006 3:43 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
Userbosco, I have to assume that before you switched to Vonage, all of the jacks in your home were working with two Cox lines. Is that correct? Assuming that it is, and you're sure about it, then when you disconnected from the Cox wiring you somehow separated the pairs in the office from the pairs in the rest of the house.

It's quite common for separate cables to different areas of a house to be brought together in an NIU. There they are connected together and to the service- landline, digital adapter, whatever. In disconnecting from the "whatever", you end up separating the runs to the different parts of the house. I would bet that this is what happened to you. Check what you did carefully to see what happened.


Okay, my head's spinning on this reply. However, I've discovered there is an original BellSouth (Verizon) NIU that is still in place. This is connected "downstream" from the Cox NIU, and my primary home line (supporting all the dead jacks). I am reluctant to cut these wires, because I assume that since the CoxNIU is disconnected, it would automatically disconnect the Verizon NIU... make sence? Do I need to cut the connection between the Cox NIU and the Verizon NIU?
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Steve48
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PostPosted: Sat Nov 25, 2006 4:54 pm    Post subject: Reply with quote Back to top

Now my head is spinning. Back to my original question. Were all the house jacks working with the Cox digital connection- both office and house? If so, then something that you disconnected broke the connection between the office wiring and the rest of the house wiring.

Once you've reestablished the connection between the office and the rest of the house, you may very well have reestablished a connection to the Verizon land line as well. You definitely need to get rid of any connection to a land line. That will prevent the Vonage adapter from working correctly .

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PostPosted: Sat Nov 25, 2006 6:46 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
Now my head is spinning. Back to my original question. Were all the house jacks working with the Cox digital connection- both office and house? If so, then something that you disconnected broke the connection between the office wiring and the rest of the house wiring.


First, yes, both lines, and all wall jacks were functioning prior to the Vonage install. Once I installed Vonage and began using the service with the temp numbers, all my jacks went dead, with the exception of the two I had directly connected to the adapter. I did not attempt to disconnect from the "outside" permanently until the number tsfr was completed.

As a recap, I have a single jack in my office for my second line. The remainder of the jacks in the home are for the primary line. Currently, I have the adapter directly connected to the lone jack for my second (office) line, and directly connected from the adapter to a primary line jack in the office as well. Both are currently working perfectly w/ Vonage.

Steve48 wrote:
Once you've reestablished the connection between the office and the rest of the house, you may very well have reestablished a connection to the Verizon land line as well. You definitely need to get rid of any connection to a land line. That will prevent the Vonage adapter from working correctly .


Secondly (and I'm not trying to be dense), your reply "Once you've reestablished the connection between the office and the rest of the house, you may very well have reestablished a connection to the Verizon land line as welll" is supposed to mean what exactly? Are you recommending snip & tape any remaining wires in that Verizon box?
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PostPosted: Sat Nov 25, 2006 6:49 pm    Post subject: BTW.... Reply with quote Back to top

Steve48...thanks for the effort and time in working this out. I may be dense, but I am also grateful. :-]
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Steve48
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PostPosted: Sat Nov 25, 2006 7:25 pm    Post subject: Reply with quote Back to top

USERBOSCO wrote:
First, yes, both lines, and all wall jacks were functioning prior to the Vonage install. Once I installed Vonage and began using the service with the temp numbers, all my jacks went dead, with the exception of the two I had directly connected to the adapter. I did not attempt to disconnect from the "outside" permanently until the number tsfr was completed.

As a recap, I have a single jack in my office for my second line.


OK, if you have just a single jack in your office for the second line, and the Vonage box is plugged into it, how are you using it at all? Where does the phone plug in? Splitter?

Quote:
The remainder of the jacks in the home are for the primary line. Currently, I have the adapter directly connected to the lone jack for my second (office) line, and directly connected from the adapter to a primary line jack in the office as well. Both are currently working perfectly w/ Vonage.

Secondly (and I'm not trying to be dense), your reply "Once you've reestablished the connection between the office and the rest of the house, you may very well have reestablished a connection to the Verizon land line as welll" is supposed to mean what exactly? Are you recommending snip & tape any remaining wires in that Verizon box?


Yes, and no. I'm not really recommending anything at the moment because I'm confused about what we really have here, but, yes, if the Verizon land line is still connected to the house wiring, then it will have to be disconnected before things will work. Otherwise, re-connecting the office wiring to the rest of the house wiring will effectively connect it to the Verizon land line as well- not a good thing. However, I don't really expect that the Verizon land line is still connect to the house wiring, since the Cox digital was working with all the jacks. It would have had a problem, just as Vonage would, if that land line was still connected.

So let's re-cap. All the jacks in your home and office- a bunch for line 1 and just one in the office for line 2- were working with Cox. Line 2 was not wired to the rest of the house (right?). For that to be the case, all of those line 1 jacks, house and office, had to be connected to Cox and also to each other. For some reason, disconnecting the Cox connection from the office line 1 jacks somehow also disconnected the house wiring from the office line 1 jacks. That's why plugging the Vonage unit into an office line 1 jack doesn't get the house line 1 jacks hooked up.

You need to closely examine what you did to do that disconnect and figure out why it resulted in the house wiring getting cut loose. Then you have to fix that without getting the Cox stuff re-connected as well.

How familiar are you with the ideas of series and parallel wiring in general and phone wiring in particular?

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PostPosted: Sat Nov 25, 2006 7:39 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
OK, if you have just a single jack in your office for the second line, and the Vonage box is plugged into it, how are you using it at all? Where does the phone plug in? Splitter?


No, there is no splitter. Vonage supplied a Voip Adapter which has (2) jacks in it, supposedly designed for a (2) line solution. Model VT2142-VD

Steve48 wrote:
So let's re-cap. All the jacks in your home and office- a bunch for line 1 and just one in the office for line 2- were working with Cox. Line 2 was not wired to the rest of the house (right?). For that to be the case, all of those line 1 jacks, house and office, had to be connected to Cox and also to each other. For some reason, disconnecting the Cox connection from the office line 1 jacks somehow also disconnected the house wiring from the office line 1 jacks. That's why plugging the Vonage unit into an office line 1 jack doesn't get the house line 1 jacks hooked up.


EXACTLY!!

Steve48 wrote:
You need to closely examine what you did to do that disconnect and figure out why it resulted in the house wiring getting cut loose. Then you have to fix that without getting the Cox stuff re-connected as well.


So far, I've disconnected the (2) jacks inside the Cox NIU and (as of 5 minutes ago), snipped the blue and orange wires inside the Verizon NIU that came from the Cox NIU. BTW, it made zero difference.....

Steve48 wrote:
How familiar are you with the ideas of series and parallel wiring in general and phone wiring in particular?


I understand parallel and seies wiring, unfortunately I have NO IDEA how this home was built, and what Cox may have done when they installed the second line when I moved from Verizon...sorry.

I may try running a phone cable from the adapter to another wall jack (although none are less than 40 feet) and see if I can isolate issue to a single jack... just looking for ideas...
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PostPosted: Sat Nov 25, 2006 8:16 pm    Post subject: Reply with quote Back to top

USERBOSCO wrote:
Steve48 wrote:
OK, if you have just a single jack in your office for the second line, and the Vonage box is plugged into it, how are you using it at all? Where does the phone plug in? Splitter?


No, there is no splitter. Vonage supplied a Voip Adapter which has (2) jacks in it, supposedly designed for a (2) line solution. Model VT2142-VD


Whoops, wait a minute. The adapter has two phone ports- one for line 1 and one for line 2. I understand that you can plug the line 1 port into a line 1 wall jack and the line 1 phone into another line 1 wall jack in the office. But if you plug the line 2 Vonage port into the only line 2 wall jack, where do you plug the line 2 phone?

Your idea of running a cord to a different line 1 jack- one in the main house- is excellent. If you can do that with a reasonable amount of cord, then by all means try it. My guess is that if you plug the adapter into a line 1 jack in the main house rather than in the office, then the office line 1 jacks will be dead and the rest of the house will work.


Keep in mind that since all the jacks were working with Cox it's very unlikely that we're dealing with a bad jack. On the other hand, it's a certaintly that this can be fixed. Don't despair.

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