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mflanagan
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Joined: Nov 25, 2006
Posts: 3

PostPosted: Sat Nov 25, 2006 1:51 am    Post subject: VOIP Newbie Help - Connection Drops Reply with quote Back to top

1. Location: Chillicothe, Ohio
2. ISP: Horizon Telephone - VDSL (internet, tv, and phone available from one Gateway)
3. Down/Up Speed: Average 850 both ways
4. Modem: Motorola RG2200C Residential Gateway
5. Vonage Adapter: Motorola VT2142
6. Setup: Gateway -> Vonage Adapter -> PC/Phone
7. Problem:
Been toying with this for a while now, but I'm a total newbie to Voip and networking in general. All evening my internet has been dropping completely, nothing works, and my Adapter loses it's phone light (phone loses dial tone as well.) Only way I can get back in a reasonable amount of time is to go in and release/renew the IP (I hate power cycles, and frankly, it did this upon initial setup anyway, so I don't see how resetting everything will make any difference.) After the renew, it starts back up.
After browsing the forums and other issues I thought it may be an overload from my Torrent... so I shut it off. Tried my MMO Game, happened again. Then it did it with nothing running. I had all bandwidth-intensive programs closed and it still managed to go bananas on me.
Now... I've seen the suggestions, but I don't know how to do most of the stuff suggested... like checking DNS, routing/forwarding ports, etc. So, if someone has a suggestion for a total beginner, that would be nice. Or a step by step walkthrough. So far I'm thinking a new router between the adapter and gateway is a nice option...

Thanks in advance

8. TEST Results:

Speed test statistics
---------------------
Download speed: 847304 bps
Upload speed: 849000 bps
Quality of service: 92 %
Download test type: socket
Upload test type: socket
Maximum download pause: 593 ms
Average download pause: 42 ms
Minimum round trip time to server: 68 ms
Average round trip time to server: 102 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.9 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 0.2 %
Packet loss: server --> you: 1.4 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 14
Estimated MOS score: 3.6
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Steve48
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Posts: 4777

PostPosted: Sat Nov 25, 2006 11:56 am    Post subject: Reply with quote Back to top

Your Voip results are pretty marginal- a long max pause and high packet losses. It would be instructive to repeat this test with the Vonage adapter removed.

In the meanwhile, I don't think DNS or port forwarding is an issue. I do like your thinking with regard to a good router between the modem and the Vonage box.

Do you ever have these service drops without Vonage being involved? When you get things back by renewing the IP, is this at the modem level or are you only re-setting the Vonage box?

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Steve Gray
Orlando, FL

Last edited by Steve48 on Mon Nov 27, 2006 7:46 pm; edited 1 time in total
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mflanagan
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PostPosted: Sat Nov 25, 2006 4:47 pm    Post subject: Reply with quote Back to top

ok, this is with the Vonage adapter removed:



Speed test statistics
---------------------
Download speed: 844880 bps
Upload speed: 847336 bps
Quality of service: 90 %
Download test type: socket
Upload test type: socket
Maximum download pause: 176 ms
Average download pause: 33 ms
Minimum round trip time to server: 67 ms
Average round trip time to server: 102 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.9 ms
Jitter: server --> you: 8.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.1 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 14
Estimated MOS score: 3.8



My connection never drops as long as I have the Vonage adapter out of the equation. I had never seen this issue until I got everything hooked up.

I had a friend bring over a spare router (unsure of quality, Asante FriendlyNet 8-port hub) and thought I had it ok for a while (typical set up, Gateway to router, then one each from router to computer and Vonage adapter.) but it still went out. I'm never using the phone when it goes nuts either. It just seems totally random.

Also, the release/renew I was doing was strictly for the Vonage adapter. Again, I'm new to the technicalities of networking and all, so I wouldn't know how to do anything else, lol.
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insight713
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Joined: Nov 25, 2006
Posts: 30
Location: "The World"

PostPosted: Sun Nov 26, 2006 10:16 am    Post subject: Reply with quote Back to top

Not so sure if this is of any help:
1) try accessing the Vonage router page, and then try to do MAC cloning/spoofing - perhaps your internet service has a static IP address? so what we want to happen is for the gateway to think that your Vonage router is your PC (which is why we do MAC cloning) so here, you need the Vonage router page, then access it using the PC that's directly connected to it, and usually, its on the WAN configuration page wherein you can do the MAC cloning.... the MAC address to use is the MAC on your computer. You'd have to go to RUN, type in CMD (command prompt program) and then on the black window, type "ipconfig/all" - look for the physical address, and that's your PC's MAC. Put it in the Vonage router page, Save settings.... wait, and pray. ^_^

2) you mentioned that plugging in another router (your friend's) doesnt solve the "no internet issue"? Then it's not the Vonage device, i think. Try to go to one of your friend's houses, try the Vonage device there- if it works, it works. If not, then call vonage's ADV TECH.

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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Nov 26, 2006 11:08 am    Post subject: Reply with quote Back to top

I agree. The test results are a bit better with the Vonage box removed, but that could be test to test variation. If both internet service and phone service are dropping with the computer plugged directly into the router, then it's not an issue with the Vonage box.

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Steve Gray
Orlando, FL
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mflanagan
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Joined: Nov 25, 2006
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PostPosted: Mon Nov 27, 2006 3:32 pm    Post subject: Reply with quote Back to top

Well, since I have tested every way I can, and with just the regular router (not the Vonage adapter) going out - Is it possible I'm overloading the router? Running torrens and/or an MMORPG made the router go haywire, too.

If so... could a high quality router solve my problem?

I remember a year or so back I had this issue between two computers and a cheap router when trying to play an MMO on both computers (had great internet, so speed wasn't an issue.) It would also randomly drop out and act nuts.
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Steve48
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Posts: 4777

PostPosted: Mon Nov 27, 2006 7:48 pm    Post subject: Reply with quote Back to top

I like your thinking with regard to the quality router more and more. There's no question that the Vonage routers are not very robust, and things like Torrent can cause them problems.

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Steve Gray
Orlando, FL
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