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dcabot
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Joined: Aug 12, 2005
Posts: 8
Location: Nicaragua

PostPosted: Thu Nov 23, 2006 8:08 pm    Post subject: clicks and noise on my PAP2 Reply with quote Back to top

I just got a new PAP2 (v2). Since I'm living in Nicaragua and the ISP here isn't the greatest (256Kbps), I've had problems before, but not this annoying. With this unit I'm getting a lot of loud clicks, esp with someone competing with bandwidth. I've got a router providing QoS as best as I can though. Firmware is 1.00.13. Is there anything I can do to this thing to make it a little nicer. My old PAP2 never did this.

Thanks
Dave
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GraysonPeddie
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Joined: Feb 04, 2005
Posts: 142
Location: Tallahassee, FL 32310

PostPosted: Thu Nov 23, 2006 8:10 pm    Post subject: Reply with quote Back to top

Follow here: What to post when having technical problems with Vonage...

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dcabot
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Location: Nicaragua

PostPosted: Thu Nov 23, 2006 8:21 pm    Post subject: Reply with quote Back to top

Location: Chinandega, Nicaragua

ISP: Cablenet, via cable.

Speeds should be 256kbps up and down, but there's currently an issue open with my upload being half of what it should be (around 115Kbps).

Modem: WebStar DPC2100, firmware v2.0.2r1242

Vonage adapter: PAP2v2, firmware 1.00.13

Network setup: modem -> OpenBSD box -> PAP2v2

Speed test statistics
---------------------
Download speed: 220152 bps
Upload speed: 113832 bps
Quality of service: 95 %
Download test type: socket
Upload test type: socket
Maximum download pause: 64 ms
Average download pause: 43 ms
Minimum round trip time to server: 124 ms
Average round trip time to server: 127 ms

Voip test statistics
--------------------
Jitter: you --> server: 12.1 ms
Jitter: server --> you: 8.7 ms
Packet loss: you --> server: 2.1 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 1
Estimated MOS score: 3.5
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Nov 23, 2006 8:28 pm    Post subject: Reply with quote Back to top

Your packet losses are much too high. Is the "OpenBSD box" the router? How does the test look if you temporarily remove it and plug your PC directly into the modem?

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GraysonPeddie
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PostPosted: Thu Nov 23, 2006 8:31 pm    Post subject: Reply with quote Back to top

Why not use a router instead of a computer using OpenBSD?

My suggestion would be to get a quality router and when you read the manual that came with the router, enable QoS for PAP2v2 and connect your OpenBSD via Port 2 of a router. I can't be sure on how you'd setup OpenBSD for QoS but my recommendation would be Linksys WRT54G.

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dcabot
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Location: Nicaragua

PostPosted: Thu Nov 23, 2006 8:56 pm    Post subject: Reply with quote Back to top

Thanks. I appreciate the input, but we're side-stepping the issue. My old PAP2 didn't have this problem, and this one is and the only thing that changed was the adapter. What settings can we change in the PAP2 device?

The QoS is setup using pf rules. I've configured it so that all the Voip traffic has highest priority. I also use this firewall for other things, such as IPsec VPN, etc.

Thanks,
Dave
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dcabot
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PostPosted: Thu Nov 23, 2006 8:59 pm    Post subject: Reply with quote Back to top

Thanks Steve. Yes the OpenBSD is the router/firewall/QoS. I've ran the same test with my PC plugged directly into the modem (bypassing the OpenBSD and switch) and have gotten the same results.

Dave
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Steve48
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PostPosted: Fri Nov 24, 2006 11:14 am    Post subject: Reply with quote Back to top

Dave, that pretty much says that the problem is with your internet service. I suspect that the difference in performance between your old and new PAP2s is a coincidence. If you hava a cooperative friend with a different service you might want to check the new PAP2 using that service. You might also want to run a comparison test at www.testyourvoip.com .

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dcabot
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PostPosted: Fri Nov 24, 2006 11:45 am    Post subject: Reply with quote Back to top

I agree that I wouldn't be experiencing this problem if my ISP was better, but what I'm trying to address is that the new PAP2 reacts to lost packets much more rudely than the old one did. Algorithms, Voip settings, whatever, I'd like to try something so that I'm not going deaf because of the loud clicks that the unit is making me listen to.

Thanks,
Dave
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Steve48
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PostPosted: Fri Nov 24, 2006 12:36 pm    Post subject: Reply with quote Back to top

You might try reducing the bandwidth in your Vonage settings. I don't know if it will help, but it's worth a try.

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