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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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tr23
New Forum Member
New Forum Member


Joined: Nov 18, 2006
Posts: 7

PostPosted: Tue Nov 21, 2006 8:51 pm    Post subject: Anyone ever unable to port there number away from Vonage? Reply with quote Back to top

From the Vonage TOS:

2.11 Number Transfer on Service Disconnection. Upon the disconnection of your Service, we may, in our sole and absolute discretion, release to your new service provider the telephone number that you ported (transferred or moved over) to us from your previous service provider and used in connection with your Service if:

* such new service provider is able to accept such number;
* your account has been properly disconnected;
* your account is completely current, including payment for all charges and applicable disconnection fees; and
* you request the transfer upon disconnecting your account.


Has anyone ever been unable to or had issues in porting your number back to your original service provider (if you decided to close your Vonage account?) I am interested in porting my cellular number over from Cingular Wireless but am concerned if I ever decide to leave Vonage in the future; I may have trouble "porting out" my number.
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sophia
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Joined: Aug 18, 2006
Posts: 27

PostPosted: Sat Nov 25, 2006 11:17 am    Post subject: Reply with quote Back to top

tr23,


you can actually port your number to another company anytime if they can accept your number...Just contact them and they will be the one to contact Vonage to port your number over to them...porting a number is a company to company transaction...they just need your Letter of Authorization to make it legal...
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TOF
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Joined: Oct 17, 2006
Posts: 5

PostPosted: Sat Nov 25, 2006 5:47 pm    Post subject: Reply with quote Back to top

I cancelled my Vonage account because they never ported my number from AT&T after two months and several "help" calls and some emails. Then my friends who have Vonage became unable to call me on my original unported number which was never moved from AT&T.

I requested in an email that Vonage release or reroute my number (mine, not theirs) but so far, I've been unable to get their attention or any action.

This is typical of every contact I had with Vonage in the two months I endured them.
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IronHelix
Full Forum Member
Full Forum Member


Joined: Dec 22, 2004
Posts: 44

PostPosted: Mon Jan 01, 2007 7:34 pm    Post subject: Reply with quote Back to top

try call tech support and ask them to submit a ticket called 'remove DID from database' that should get it fixed up... I did this recently in a similar situation and it got worked out...
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daisy1
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Joined: Apr 20, 2007
Posts: 9

PostPosted: Fri Apr 20, 2007 5:16 pm    Post subject: Cannot get Vonage to release my phone number Reply with quote Back to top

I have been trying for over a week to get Vonage to release my phone number back to my original phone service. They claim that they have done everything correctly, but my new service says that they have not completed the transfer - something about concur the number. I don't know what that means, and the customer service reps don't know either. I don't know where else to turn. Any ideas?
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IronHelix
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Joined: Dec 22, 2004
Posts: 44

PostPosted: Fri Apr 20, 2007 5:22 pm    Post subject: Reply with quote Back to top

try email your issue to portout@vonage.com and see what they have to say. If you don't understand their response, post it here (i suggest removing any account numbres or anything first tho)
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Ghazal
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 15, 2007
Posts: 16
Location: Holmdel, NJ

PostPosted: Sat Apr 21, 2007 1:08 pm    Post subject: Reply with quote Back to top

Try 1st to contact your new carrier and ask them for the eLOA ID number(if they really submitted your LOA) , then call Vonage help and provide them with that number, ask the agent you will speak with to search for your request using this ID number, don't forget to disconnect your Vonage account once your number successfully ported out to the new carrier
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holziusa
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Joined: Feb 06, 2006
Posts: 5

PostPosted: Mon May 07, 2007 1:57 pm    Post subject: number porting Reply with quote Back to top

I ported two numbers from qwest to vonage---no problem there.
18 months later I am trying to port same numbers to broadvoice---
first number ported in three days (02/18/07), second number has not ported as of today. Keep getting wrong address reply from broadvoice, even thought all account information was the same
when numbers first ported into Vonage, I am on my 5th number port attempt changing records of service address back to info from qwest.
Vonage and all others deal with third party carrier to complete transfers but I am not able to see what information Vonage has
other what they tell me ie billing / service same as web site.
the above of course was accompanied by countless phone calls and
email messages. so whats the next step ???
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mitchcg
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Joined: Apr 25, 2006
Posts: 3

PostPosted: Tue May 08, 2007 4:43 pm    Post subject: Moving Vonage number to AT&T CallVantage (and back) Reply with quote Back to top

I successfully ported by Vonage number (originally assigned to me by Vonage) to AT&T CallVantage. The entire process took just a few weeks.

But once I got to AT&T, I found their service so difficult to use that I am in the process of porting the same number back to Vonage.

What makes AT&T difficult?

Every time your phone adapter reboots or looses network, you will be forced to listen (and respond) to a recorded message from AT&T to verify you haven't moved the device to a new location BEFORE they will put your call through.

The rollover feature where an incoming call can be routed to multiple lines at once requires you to press "1" to receive the call at any phone where you answer the call.

The rollover feature where incoming calls can be routed to multiple lines in sequence requires you to press "1" to receive the call at any phone where you answer the call.

When you configure the rollover feature to search in sequence, you can record your own voice greeting that all callers will hear alerting them that AT&T is locating you. AT&T appends their own greeting to your custom greeting telling the caller that they can press "1" at any time to leave you voicemail.

There is no way to disable AT&T's voicemail.
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jduffy
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Full Forum Member


Joined: Aug 05, 2006
Posts: 55

PostPosted: Tue May 15, 2007 6:35 am    Post subject: Reply with quote Back to top

I have Vonage, CallVantage, and CrapRocket right now. I don't think CV is difficult to use at all. In fact the voice quality is just as good as Vonage and a lot fewer outage problems. Everything you noted about CV is correct, but I don't think those features make it difficult to use.

SunRocket (CrapRocket to me) is the worst voice quality I have ever experienced.

But in any case, if you don't like CV's features, Vonage is a good alternative. I just wish the legal battles would end and they get profitable. Both situations make me nervous over Vonage.
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