I've had 2 Vonage lines since 2004 and wanted to protect my original number by porting to another service. Sunrocket was unable to port despite a number of calls, emails etc. I don't think they had a fail safe number too if your internet went down, at least none that I found whiles using them for about 30 days. I think I have managed to port the number over to Callvantage, supposed to take effect 5/30. The process was long, about two months, but no work on my part. Their phone adapter won't sit behind my router as far as I know, but I do like the call filtering feature even though its another 2 bucks. It also doesn't work with my home alarm, which is why I am keeping the 2nd line with Vonage. Not sure about HDTivo or Directv HR20-700 combatibility yet, another reason for keeping Vonage. It took many calls to tech support and two phone adapters to get the ease of use of Vonage!
Actually, the CallVantage TA will work fine behind a router. If you have any issues doing it, call CV support and ask for Level 2 support as the initial folks answering can just do basic support. My TA is behind the router.
I ported two numbers from qwest to vonage---no problem there. 18 months later I am trying to port same numbers to broadvoice--- first number ported in three days (02/18/07), second number has not ported as of today. Keep getting wrong address reply from broadvoice, even thought all account information was the same when numbers first ported into Vonage, I am on my 5th number port attempt changing records of service address back to info from qwest. Vonage and all others deal with third party carrier to complete transfers but I am not able to see what information Vonage has other what they tell me ie billing / service same as web site. the above of course was accompanied by countless phone calls and email messages. so whats the next step ???
followup: 3:07 AM 8/19/2007
this has not resolved as of today. 2nd level tier fcc complaint pending.
parties interested in joining a legal action please reply to "vonagelegal@netmail.ws"
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