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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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dschrammie
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PostPosted: Tue Nov 21, 2006 1:56 pm    Post subject: no dial tone when going thru an "extension cord" ( Reply with quote Back to top

Okay, this is probably simple, but something's not working here. I have my computer set up in my basement, therefore that's where my Linksys router (with the phone out) resides. I'd like to be able to have my phone on my main floor, so during a little remodel project that I just finished I put a 4-wire RJ-11 receptacle in the wall in the basement and routed the wire to another 4-wire RJ-11 receptacle on the main floor. Note this is the only connection going on...it is, for all intents and purposes, just an extension cord. So I made sure that all of my connections are solid/tight and that I have red to red, yellow to yellow, green to green, and black to black. I used a standard telephone cable and connected from the "phone out 1" on the router to the basement wall receptacle...then connected the phone to the main floor wall receptacle. Nothing. I brought the phone back down to the basement and connected it directly to the router and it works fine, so I know that I have a good connection there. I spoke with Vonage tech support and they indicated that the set up I have should work, that they believe it must be a problem with my connection from the basement to the main floor...perhaps a crimp problem. I can't say that I have any idea how I would test to see if the problem is with the wall receptacles. Any thoughts? Anything else you think I should be looking into or considering?
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PostPosted: Tue Nov 21, 2006 8:01 pm    Post subject: Reply with quote Back to top

I would have to agree with tech support on this one. Of course, you're also using two phone cords- one for the phone and one to connect the Vonage box to the RJ11. Make sure that both of those is good. Double check your wiring at both ends. It's also possible that one of the pairs in the wire you ran between floors is bad, but the other is good. To test that, swap red with yellow and green with black at both ends.

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sophia
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PostPosted: Sat Nov 25, 2006 11:55 am    Post subject: Reply with quote Back to top

i agree with the tech as well, just check the wall jack or the cable...you can use a line tester if you have one...
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dschrammie
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PostPosted: Sat Nov 25, 2006 2:31 pm    Post subject: Reply with quote Back to top

sophia wrote:
i agree with the tech as well, just check the wall jack or the cable...you can use a line tester if you have one...


Hi Steve & Sophia - thanks for the replies. So I switched the wires as you indicated: red/green, yellow/black. Nothing. I tried just about every combination I could think of, and still nothing. I've checked every cable direct to the router & phone and they all work...the only connection I don't know how to test is the basement to first floor. I can only assume that signal, for some reason, is not getting from the one wall jack to the other. I'm wondering if it would just be that the wall connector/jack on one end or the other is bad...but I don't know how to test that. I was thinking about the line testers (it looks like they're only about $10 at Home Depot), but I don't know how that would work. Doesn't there have to be a signal in the first place? If I connect my router (phone out 1) to the basement wall receptacle and then I connect the tester to the wall receptacle upstairs and get an indication of "no signal" that doesn't necessarily tell me which, if either, of the wall receptacles is bad. I'd think there's got to be some way to determine if the connections are all good to pass signal properly, right? But how? Ugh... I'm lost...and frustrated. Mad
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Steve48
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PostPosted: Sat Nov 25, 2006 3:06 pm    Post subject: Reply with quote Back to top

When you plug the Vonage box into the wall receptacle does the phone 1 light on the Vonage box start flashing? If it does, then you have a short and you need to find it. Assuming it doesn't, and given that you've checked all your connecting cords, I like your idea that a jack might be bad. Rather than trying to test that, I would just try replacing the jacks. They don't cost much.

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sophia
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PostPosted: Sat Nov 25, 2006 3:26 pm    Post subject: Reply with quote Back to top

...how long is the wire...you might having a problem with the resistance...the signal is not going upstaires coz the cable is to long...the Vonage has no voltage on it like and analog phone...it cant support long cables...
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Steve48
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PostPosted: Sat Nov 25, 2006 4:45 pm    Post subject: Reply with quote Back to top

That's not exactly correct. The Vonage adapters are designed to simulate POTS lines pretty accurately. The open line voltage is roughly 50 volts.

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sophia
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PostPosted: Sat Nov 25, 2006 5:07 pm    Post subject: Reply with quote Back to top

Vonage device can't support long rj11 cable just like an ordinary router (10/100) that can only support 100 meter long cat5 cable unless you connected a repeater between them...
the power adapter of the Vonage is supplying 9 - 12 V...how will the Vonage device will be able to support 50 V for the phone line?
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dheiy
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PostPosted: Sat Nov 25, 2006 7:20 pm    Post subject: Reply with quote Back to top

sophia, obviously it's not more than 100 meters because it was installed already. Logically if cables are already installed in the house, all excess wires are cutted. Eek

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PostPosted: Sat Nov 25, 2006 7:34 pm    Post subject: Reply with quote Back to top

sophia wrote:
Vonage device can't support long rj11 cable just like an ordinary router (10/100) that can only support 100 meter long cat5 cable unless you connected a repeater between them...
the power adapter of the Vonage is supplying 9 - 12 V...how will the Vonage device will be able to support 50 V for the phone line?


My guess would be a DC-DC converter inside the adapter itself. You might also ask where the high AC ring voltage comes from. In any case, all you need to do is put a voltmeter on it to see that the open line voltage is around 50 V.

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