"Lines are temporarily busy"

Posts: 25 · Vonage Forum Junior Joined: Jan 03, 2005 Posts: 25

Been fine all day (for months actually). Now I get the subject message whenever I dial.

Charter Communications, 6Mbps download speed.

Posts: 25 · Vonage Forum Junior Joined: Jan 03, 2005 Posts: 25

This is weird. It only gives me the message if I dial the 860 area code.

Posts: 33 · Vonage Forum Junior Joined: Apr 25, 2005 Posts: 33

Same problem here. Just noticed it in the last 5 minutes, but also haven't made an outgoing call since about 4 hours ago.

My Vonage line is in the 619 area code, and I've noticed the problem dialing 858 and 760 numbers. ISP is Time Warner (former Adelphia).

On hold trying to get to tech support now.

Posts: 25 · Vonage Forum Junior Joined: Jan 03, 2005 Posts: 25

They say lots of people are experiencing the issue and that their engineers are working on it.

Posts: 1 · New Forum Member Joined: Oct 01, 2006 Posts: 1

Since 4pm EST today, we're getting this message in the 603 area code. No calls are going out.

Posts: 33 · Vonage Forum Junior Joined: Apr 25, 2005 Posts: 33

My calls to 760 and 858 are now going through again.

[rant]
My biggest problem with Vonage tech support recurs: the technician I spoke to spent 15 minutes trying to determine if the problem was with my adapter, running the usual unplug/reconnect drill, trying a test call to me, and finally a test call to a number I told him I couldn't reach. Only then did he check the network status and confirm that it's a known problem. Why waste 15 minutes of his own time, and mine, when he could have just as easily checked the network status in the first place? Seems kind of silly to me.
[/rant]

Thankfully I've had to make fewer calls to tech support in recent months than I had in the past.

Posts: 9 · New Forum Member Joined: Nov 20, 2006 Posts: 9

Can't make any calls to any area codes, however I can receive calls.

Customer service told me a server crashed and it would be restored in 2 hours. 8:11p ET 11/17/06.

Posts: 7 · New Forum Member Joined: Feb 09, 2005 Posts: 7

Same thing in 706 area code: Incoming = Fine. Outgoing = fail.

Posts: 9 · New Forum Member Joined: Nov 20, 2006 Posts: 9

The issue was resolved within an hour last night, now calls go through fine.

Too bad they didn't just post a "service announcement" on the web site, would have saved both them and me a phone call.

Posts: 7 · New Forum Member Joined: Jun 28, 2005 Posts: 7

I get this mostly when trying to dial freephone numbers in the US from the UK.