vphone installation

Posts: 9 · New Forum Member Joined: Nov 07, 2006 Posts: 9

hi,
i got a new vphone from store. let me know how to work with it and will be useful and great to have vphone

Posts: 23 · Vonage Forum Associate Joined: May 24, 2006 Posts: 23

hai Red,
First activate the device by registering the mac id of the v-phone either thro Vonage web site RETAIL ACTIVATION or by calling CUST CARE...............
once the device gets activated plug-in the v-phone to the usb port and check whether u r able to get the v icon in your MY COMPUTER screen..
if yes u would be getting a DIAL PAD in ur pc screen...check whether u get a msg" READY TO CALL" ......if u get that msg start dialling the 11 digit phone number..........it will work

Posts: 9 · New Forum Member Joined: Nov 07, 2006 Posts: 9

hi
i tried to enter the mac id in the website and its telling an error message wat to do

Posts: 23 · Vonage Forum Associate Joined: May 24, 2006 Posts: 23

hi,
call immediately to cust care ....give mac id.to the technician and he will do that .........

Posts: 87 · Vonage Forum Senior Joined: Oct 26, 2006 Posts: 87

make sure when you put the vphone in your computer that you allow for all traffic to be passed when your firewall settings pop up

Posts: 3 · New Forum Member Joined: Dec 13, 2006 Posts: 3

I jsut bought the device and have managed to activate it after much aggravation caused by poor instructions and lack of insight on needed time for Vonage system to process it. But although unit seems to launch on 2 home pc's I simply cannot get it to launch and run on the laptop I travel with. Have made sure all drives are enabled, even turned Firewall off. Double-clicking the .exe file has very brief and non-effective result. Trying to get help from Microsoft and Vonage, but... Anybody have an idea? (Believe a real geek needed to see way forward on this.) thanks Mad

Posts: 87 · Vonage Forum Senior Joined: Oct 26, 2006 Posts: 87

couple of questions for you

what is the model of the laptop and the model of the NIC in the laptop?

What actually happens when you try to use it on your laptop?

What is the message on the dialpad?

Are you trying to connect it using a wireless connection or a wired connection via ethernet?

is the laptop connecting to the same network as the 2 other computers you were able to connect are?

Posts: 3 · New Forum Member Joined: Dec 13, 2006 Posts: 3

emac,
I am using a Gateway 6020Z with XP Pro. The USB ports are 2.0. The NIC is installed, with both wireless g and 10/100 Ethernet (I don't know offhand how to find the brand of the NIC.)
I have tried to launch the device both while operating wirelessly and wired, both fail. My other two pcs are on the same router, with one wired and the other operating wirelessly.
The software is installed in the laptop and the requisite 2 drives will display in W Explorer. During the early moments after inserting the drive, and usually hearing 3 quick double-tones, a white box will display noting the Vonage device is detected and this is followed by another box saying it is being initialized.
I am then prompted by my SSC Firewall (an AOL thing) whether to allow communication with the internet, and I approve it.
Then nothing further.
Have disabled the "firewall" and gone back to Drive to open the Vonage folder and double-clicked the "Start Vonage Talk.exe" file. The cursor scrolls momentarily, then stops.
Nothing more happens.
All drives have been enabled to allow "autoplay".

Any ideas?
thanks

Posts: 226 · Vonage Forum Master Joined: Oct 15, 2006 Posts: 226

any success so far?