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PostPosted: Fri Nov 17, 2006 8:58 pm    Post subject: wireless network problems Reply with quote Back to top

Hi! I get my broadband internet wirelessly, and it's not seeming to want to work with Vonage at all, or vice versa. Basically, I have a huge wireless reciever (not that huge) on the top of my house pointed at the tower. A cord comes through the wall, into a power-over-ethernet box (this provides power to the reciever through the ethernet cable), and to my ethernet port on my computer.

So, i take the cord from my computer, plug it into the 'internet' dock on my Vonage device, then put a e.cord into the ethernet dock on the Vonage device and connect it to my computer.

I get a little yellow popbox that says 'Connected at 100mb/s', but I get no internet service, and when i pick up the phone that's connected to the Vonage device, i hear some man speaking a half completed sentence.

I've tried calling tech support about this, but anyone who answers doesn't really understand half of the words I'm saying, and vice versa, and I can only guess that english isn't their first language. They don't seem to get the point that I don't have a wireless router, per say, but that I receive my internet wirelessly.

So, i'm afraid that I just spent 49 bucks + for nothing. Unless anyone has any ideas
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Steve48
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PostPosted: Fri Nov 17, 2006 9:25 pm    Post subject: Reply with quote Back to top

You should be a long way from giving up, because there are several things to try. We need to start by getting more details from you. They're listed in the sticky message at the top of the forum. Please post all that information. To run the Voip test, you'll need to get your computer back on the internet by removing the Vonage device. That's fine.

Note that in your initial post you indicated that you took a cord from your computer and plugged it into the internet port on your Vonage device. I assume you meant that you took the cord from your receiver that used to be plugged into your computer and plugged it into the Vonage device instead. Is that right?

One of the things that you're going to need to do is closely examine the current network settings on your computer. Please include those in the information with your next post.

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