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ken0624700
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Joined: Nov 14, 2006
Posts: 7

PostPosted: Wed Nov 15, 2006 12:09 am    Post subject: Vonage vs IP TV, can't have both? Reply with quote Back to top

1. Your location
Greater Boston area

2. Your ISP name and type (cable, DSL, wireless etc)
Comcast, Cable modem

3. Upload and download speeds
2.4Mbps download
289.6kbps upload

4. Modem make and model
Motorola

5. Type of Vonage adapter used ie RT31P2 or PAP2
DLink VTA

6. Setup of Network ie Modem---->Vonage Adapter-->PC
Modem -> Wireless Router -> VTA (wired)
Modem -> Wireless Router -> IPTV (wireless)
Modem -> Wireless Router -> Laptop (wireless)
Modem -> Wireless Router -> PC (wired)

7. Issue you are experiencing ie dropped calls, choppy audio etc

I have IP TV service before I set up Vonage last night. I have the Dlink VTA device. After my phone is set up, I found out my IP TV fails to connect. So I shut down my network (VTA, IPTV, computers, router & cable modem), and power up everything BUT the Vonage VTA, now the IP TV works, but when I power up the Vonage VTA, it fails to connect to Vonage and the attempt actually causes my IP TV to barf. I tried the opposite - powering up everything but my IP TV, Vonage works this time but IP TV fails to connect.

It appears there's some sort of conflict b/w Vonage VTA and my IP TV (which is using Wi-Fi btw), could it be a bandwidth issue? (I have Comcast cable modem) How much bandwidth does Vonage require to connect to its server?

8. Run this Voip Test: After the test has fully completed, in the Advanced Tab, click on "View Text" in the lower right hand corner. Copy-N-Paste that data into your post.

Speed test statistics
---------------------
Download speed: 3288184 bps
Upload speed: 363280 bps
Quality of service: 86 %
Download test type: socket
Upload test type: socket
Maximum download pause: 30 ms
Average download pause: 8 ms
Minimum round trip time to server: 25 ms
Average round trip time to server: 27 ms

Voip test statistics
--------------------
Jitter: you --> server: 9.9 ms
Jitter: server --> you: 73.5 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.6


Last edited by ken0624700 on Wed Nov 15, 2006 9:56 am; edited 1 time in total
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howiewifi
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Joined: Dec 13, 2005
Posts: 330

PostPosted: Wed Nov 15, 2006 9:31 am    Post subject: Reply with quote Back to top

With the collection of routers in your network, it is more likely that you have an IP address conflict rather than a bandwidth problem. Check to see if you have more than one device starting with 192.168.1.1 and, if so, change the address range of each device to be unique: 192.168.2.x, 192,168.3.x, ...
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ken0624700
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Joined: Nov 14, 2006
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PostPosted: Wed Nov 15, 2006 9:36 am    Post subject: Reply with quote Back to top

howiewifi wrote:
With the collection of routers in your network, it is more likely that you have an IP address conflict rather than a bandwidth problem. Check to see if you have more than one device starting with 192.168.1.1 and, if so, change the address range of each device to be unique: 192.168.2.x, 192,168.3.x, ...


I am using static IP for all my network nodes - the Vonage device is 192.168.1.107 and my IP TV is 192.168.1.103. If I start the IP TV first then the Vonage device, I could ping both IPs from my laptop, but the phone 1 LED keeps blinking and I hear "Device cannot contact Vonage server" or something like that when I pick up the handset.
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howiewifi
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Joined: Dec 13, 2005
Posts: 330

PostPosted: Wed Nov 15, 2006 9:43 am    Post subject: Reply with quote Back to top

It is still very possible that you have multiple "DNS servers" and "Gateway IP addresses" at 192.168.1.1 and that the packets are somehow getting lost. I think you would be better off with the routers having different subnets.
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ken0624700
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Joined: Nov 14, 2006
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PostPosted: Wed Nov 15, 2006 10:02 am    Post subject: Reply with quote Back to top

howiewifi wrote:
It is still very possible that you have multiple "DNS servers" and "Gateway IP addresses" at 192.168.1.1 and that the packets are somehow getting lost. I think you would be better off with the routers having different subnets.


Could you explain why multiple DNS could cause the problem? I know in my network there's only one 192.168.1.1 - which is my router (and the Vonage device is hooked up to my router with RJ45 cable so it can't pick up my neighbor's wireless router). Sorry for the trouble but I really don't want to switch back to Comcast phone any more... Confused
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howiewifi
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Posts: 330

PostPosted: Wed Nov 15, 2006 10:22 am    Post subject: Reply with quote Back to top

If you have more than one router, and all the DNS servers show 192.168.1.1, they all "think" that the 192.168.1.x subnet is their own so the DNS resolution can get lost going back to the device. Separate subnets seems like a simple solution to this. While I am not sure what Comcast gave you, I have Verizon DSL and the router that came with their service also runs the 192.168.1.x subnet. I changed my Linksys to 192.168.2.x and everthing works.
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ken0624700
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PostPosted: Wed Nov 15, 2006 10:33 am    Post subject: Reply with quote Back to top

howiewifi wrote:
If you have more than one router, and all the DNS servers show 192.168.1.1, they all "think" that the 192.168.1.x subnet is their own so the DNS resolution can get lost going back to the device. Separate subnets seems like a simple solution to this. While I am not sure what Comcast gave you, I have Verizon DSL and the router that came with their service also runs the 192.168.1.x subnet. I changed my Linksys to 192.168.2.x and everthing works.


I have only one router (an old 802.11b Linksys wireless router) connected to a Motorola cable modem provided by Comcast. Everything else (computer, IPTV, Vonage device) is connected to the router directly, wired or wirelessly. In your case you have two routers so it's better to have two subnets. But in my case there's no confusion about who is the core routing device.
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howiewifi
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Posts: 330

PostPosted: Wed Nov 15, 2006 1:01 pm    Post subject: Reply with quote Back to top

Are you sure that none of the other devices include a simple router - even to allow you to administer the thing, if not for anything else. There seem to be a lot of devices that allow admin by browser - starting with 192.168.1.1.

Again, I would recommend changing one of the subnets away from 192.168.1.x.

As a side note - at least in NJ - Comcast Digital Cable is not TV over IP. It is some other digital format that goes over a different feequency on the cable compared to their cable modem service.
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DMS1
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Joined: Mar 21, 2006
Posts: 72

PostPosted: Wed Nov 15, 2006 1:10 pm    Post subject: Reply with quote Back to top

howiewifi wrote:
As a side note - at least in NJ - Comcast Digital Cable is not TV over IP. It is some other digital format that goes over a different feequency on the cable compared to their cable modem service.

And there is no way that IPTV would work with that download speed. I wonder if it is actually something like a Slingbox.
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ken0624700
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Joined: Nov 14, 2006
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PostPosted: Wed Nov 15, 2006 1:12 pm    Post subject: Reply with quote Back to top

howiewifi wrote:
Are you sure that none of the other devices include a simple router - even to allow you to administer the thing, if not for anything else. There seem to be a lot of devices that allow admin by browser - starting with 192.168.1.1.

Again, I would recommend changing one of the subnets away from 192.168.1.x.

As a side note - at least in NJ - Comcast Digital Cable is not TV over IP. It is some other digital format that goes over a different feequency on the cable compared to their cable modem service.


I have 2 laptops running windows 98 and xp and one desktop running Windows 2000 Pro, all of them are set up with a single static IP on their ethernet interface and none of them serves as a soft router. As a proof, the problem persists even when all my computers are off.

I don't have more than one subnets like you do. So for me it's either change all or change nothing. And I can't see how changing all to a 192.168.2.x could help...

And no I am not talking about Comcast digital cable. What I am talking about is this: http://kylintv.com/index.asp - it's an IP-based TV service.

Has anybody tried connecting their Vonage device while their network is congested, e.g., streaming a high quality video? I suspect that's the culprit - when there's not enough bandwidth, the Vonage device simply gives up after certain number of retries.
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