Sign up

Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Wladeklecs Posted:
In The Forum:
Lull schiefer fassadenplatten one
On Apr 25, 2017 at 19:31:45

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

I am looking for a
product that will
make my phone ring
louder so I can
hear using

In The Forum:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.


Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal

Vonage UK Review
Vonage UK Review

Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006

Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review

Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

Vonage Reviews

Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
New Forum Member
New Forum Member

Joined: Nov 14, 2006
Posts: 1

PostPosted: Tue Nov 14, 2006 11:29 am    Post subject: Sporadically cannot dial into Conference Calls Reply with quote Back to top

Lately I've had a problem dialling into conference calls (I mean the AT&T conference services provided for business calls along side web meetings). I can dial into the toll-free number just fine, but when I get prompted to enter a meeting code, the machine on the other end doesn't seem to "hear" my key presses. I've checked with some other folks who use Vonage and they have experienced the same problem, only recently. It seems to come and go. It will work fine early in the morning one day, but a couple of hours later I can't get into any conference calls from my Vonage phone. Then later on the same day I might be able to get in just fine.

A POTS phone or cell phone can get into the conference call, no problem - so it's not likely a problem with the conference service. Shutting down, waiting (for cooldown) and restarting my network appliance stack does not resolve the problem. The problem just seemed to resolve on its own when it "feels like it".

I'm using Comporium (York County, SC) as my ISP and don't seem to be experiencing any other network issues. I have a Motorola VT1000 (running VT20_02.03.00_A). Below are the test results.

Any ideas as to what is causing this and whether or not it can be fixed?

Speed test statistics
Download speed: 4355944 bps
Upload speed: 518280 bps
Quality of service: 68 %
Download test type: socket
Upload test type: socket
Maximum download pause: 586 ms
Average download pause: 7 ms
Minimum round trip time to server: 44 ms
Average round trip time to server: 46 ms

Voip test statistics
Jitter: you --> server: 4.6 ms
Jitter: server --> you: 8.5 ms
Packet loss: you --> server: 0.1 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.9
View user's profile Send private message
Full Forum Member
Full Forum Member

Joined: Mar 04, 2006
Posts: 62

PostPosted: Tue Nov 14, 2006 1:42 pm    Post subject: Reply with quote Back to top

I'm having the same problem this morning. I tried to dial into a conference call today. I could get to the automated message asking for the passcode, but the other side didn't hear the key presses. I tried both Vonage lines and different phones with the same result. I also noticed this with the audio as well a couple of days ago. I called someone and they couldn't hear me and hung up. Don't know if it is related.
View user's profile Send private message
Vonage Forum Evangelist
Vonage Forum Evangelist

Joined: Jan 29, 2006
Posts: 323

PostPosted: Tue Nov 14, 2006 2:01 pm    Post subject: Reply with quote Back to top

I have had this issue with dialing in to conference systems from time to time.

I haven't narrowed down the issue, but I do the following which seems to minimize the occurences.

When I am entering responses to prompts in the system simply hit the buttons slower and have them depressed for a bit longer than normal.

I find that when I do this I almost always get through.

If I'm on a speaker phone I also mute it so that the only sound going across the call are the beeps and not any other sounds.

This isn't so much a why, but hopefully it will help you connect with more consistency.

Vonage Customer since: 11/2004
ISP: Time Warner (RoadRunner)
Location: NC
Network Setup: Motorola SB5101->Linksys WRT54GL (Running Tomato) ->RT31P2 & PAP2
View user's profile Send private message
Vonage Forum Associate
Vonage Forum Associate

Joined: Nov 03, 2005
Posts: 20

PostPosted: Fri Nov 17, 2006 9:29 pm    Post subject: Reply with quote Back to top

This was a major problem for me with other Voip companies, but with Vonage I haven't had the problem for the year I've been with them.

...Until yesterday. No matter what I did, the tones weren't recongnized.

Fix: I power-cycled the adapter (D-Link VTA). Afterward it worked fine and tones were recognized.

Hopefully this was a fluky thing and won't happen on a regular basis. I have dialed into weekly conferences for a year without problems with Vonage, so it might just be a fluke problem.
View user's profile Send private message
Vonage Forum Junior
Vonage Forum Junior

Joined: Aug 18, 2005
Posts: 29

PostPosted: Wed Nov 29, 2006 11:44 pm    Post subject: Reply with quote Back to top

Have you tried to adjust your "bandwidth saver" mode to the highest setting? Sounds (no pun intended) that your DTMF tones aren't being properly registered by the audio conferencing bridge. Most likely could be caused by poor bandwidth issues causing the tones to not sound clear on the bridge side.

I spend my days supporting conferencing bridges (many large carriers such as AT&T included) so thats my take on it.. Out of curiosity, on such conference calls, what caller command toggles self-mute?
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

All times are GMT - 5 Hours

Vonage Service Plans

Vonage VoIP Members
Members List Members
New lynneoz69
New Today 2
Yesterday 4
Total 100347

Who Is On Site
Visitors 145
Members 0
Total 145

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.52
Change:   N/A
Up to 15 Minute Delay

Site Search

†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

** Certain call types excluded. is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.74 Seconds and 343 Pages In The Last 60 Seconds
The Vonage VoIP Forum