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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
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Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
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Topic:
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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Topic:
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On Dec 05, 2016 at 12:35:11


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tlau
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Joined: Nov 13, 2006
Posts: 9

PostPosted: Fri Nov 17, 2006 8:04 pm    Post subject: Reply with quote Back to top

FYI, after speaking with two more tech support folks, who had me factory reset the device, disable QOS, and downgrade my firmware to 1.00.62, they finally agreed that the device was defective.

I got the new one via DHL today and the static is gone.

BTW, though, I discovered that if I put the RTP300 in the DMZ of the BEFSR41, I can't make outgoing calls. I tried this configuration earlier this week while trying to debug the static problem, figuring that it wouldn't hurt. As it turns out, the new RTP300 also wouldn't let me make outgoing calls. There's a dialtone, you can hear the touchtones as you dial, but it never rings.

Taking the RTP300 out of the DMZ on the BEFSR41 did the trick, and I now have working phone service again. Thanks for all the suggestions.
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kmdow13
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Joined: Dec 03, 2006
Posts: 3

PostPosted: Sun Dec 03, 2006 9:55 pm    Post subject: Reply with quote Back to top

i tried pulling the power to the rtp300 and letting it cool down, plugged it back in, and the static was gone!! about 10 minutes later picked up the phone, and the static was back, is it defective?
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tlau
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Joined: Nov 13, 2006
Posts: 9

PostPosted: Sun Dec 03, 2006 11:09 pm    Post subject: Reply with quote Back to top

That's exactly what happened to me, and I got Vonage to send me a replacement, which works much better.
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raijenkins
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Joined: Nov 26, 2006
Posts: 135
Location: terran barracks

PostPosted: Mon Dec 04, 2006 8:43 am    Post subject: Re: Firmware issue Reply with quote Back to top

holler wrote:
Its a known issue that with the latest firmware, you hear static on port 2. Is the telephone number assigned to port 2 or port 1? If its on port 2 , please ask Vonage tech support to switch it to port 1 or downgrade firmware.


well this is one thing you can do to resolve your issue,
because the techs they will switch your phone line to the other phone port so they can refresh the setting on their end.

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tlau
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Joined: Nov 13, 2006
Posts: 9

PostPosted: Mon Dec 04, 2006 11:14 am    Post subject: Reply with quote Back to top

If the problem really is an overheating issue, though, it can be difficult to diagnose. When I talked to the techs, after they changed any settings they had me power down the RTP300 for a little bit before powering it back up again. Of course, this always made the static go away -- regardless of which setting they had changed. They switched me from port 1 to port 2 and back, they downgraded the firmware, and each time the static went away, and the tech thought the fix was successful. Until I picked up the phone to make a call later that day, and found that the static was back.
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misterQ
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Joined: Dec 08, 2006
Posts: 1

PostPosted: Fri Dec 08, 2006 11:06 am    Post subject: Similar overheating problem trashing internet. Reply with quote Back to top

I'm having almost exactly the same symptoms with my rtp300 with one exception:
It's also affecting my internet connection, causing the winXP lan connectivity bubble to flash on and off about 2 or 3 times a second, as well as totally thrashing my throughput.
As many have stated above, unplugging the rtp300 and letting it cool does temporarily stop the problem.
It's also interesting to note that I've also had my router for about 10 or 11 months.
I'll try to keep us posted...
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DJWildBill
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Joined: Jun 19, 2006
Posts: 49
Location: Toms River, NJ USA

PostPosted: Fri Dec 08, 2006 2:30 pm    Post subject: Static on your phone using RTP300 Reply with quote Back to top

The RTP 300 runs a Linux operating system and does generate a lot of heat and requires vetilation.

Do not lay the RTP 300 flat. Stand it up with at least 1.5" of space to permit ventilation.

My RTP 300 is in a controlled environment, 68 degrees F, with 50% relative humidity & I've had no problems.

You may email me with any questions regarding placement and proper positioning in your existing network.

Whenever possible connect your Vonage Router FIRST -- not behind any other routers.

Let your local network run in its own ring behind your existing router.

That will eliminate the Vonage Router from competing with Local intranet traffic which will interfere with Voip.

In addendum, cordless phones, especially if you have a wireless router will continue to cause problems due to the increased number of WIFI points in your neighborhood.

_________________
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Fired by Vonage Tier II Technical Support while on Disability
34 yrs. in networking
Currently Disabled, VOIP/SIP/RTP/TCP Specialist, one of Vonage's Millions of Customers
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