Important Notification Regarding Vonage's Privacy Policy

Posts: 44 · Posted: Sat Nov 18, 2006 6:34 pm Post subject:

SuperDave wrote:

I sent an email specifying I wanted to Opt Out of any emails or telephone calls. They responded that I had to reply with the methods I wanted to Opt Out of, otherwise it wouldn't take effect. What a crock of crap!

This is a typical spam-support requirement . . . jumping through their hoops to end spam you didn't sign up for and do not want. What sleazeball tactics . . .

Someone at Vonage needs to realize that this WILL backfire and likely p*** off more subscribers than the business it will generate.

Or maybe not . . . they could be completely clueless as to how much the online community absolutely HATES spam.

Posts: 20 · Vonage Forum Associate Joined: Nov 03, 2005 Posts: 20

SuperDave wrote:

I sent an email specifying I wanted to Opt Out of any emails or telephone calls. They responded that I had to reply with the methods I wanted to Opt Out of, otherwise it wouldn't take effect. What a crock of crap!

Thats funny. When I called to "OPT-OUT" they said it was all or nothing. They said they would cancel postal mail, email, and phone contact. That was the only option.

At least the guy seemed to know about the issue. This must mean that people are actively expressing their dissatisfaction with this policy.

Posts: 44 · Posted: Sat Nov 18, 2006 7:25 pm Post subject:

Reply from Vonage RE: I want OUT of your spam:

Quote:

Dear [my name],

Your request to opt-out of future Vonage marketing correspondences has been received. Please allow up to 90 days to be opted out of direct mail and 30 days to be opted out of email and telephone marketing.

If you have additional questions or concerns regarding our Privacy Policy, please send an email to privacypolicy@vonage.com.

We appreciate and value your business and we look forward to continuing to provide you with superior quality, low-cost phone service.

If you have any questions now or in the future Vonage Customer Care is eager to assist you 24 hours a day, 7 days a week. Please visit our help center at http://www.vonage.com/help.php or send us an email from our Contact Us page at http://www.vonage.com/help_contactUs.php. You can also call us Toll Free at: 1-VONAGE-HELP (1-866-243-4357).

Sincerely,

Vonage Customer Care

Posts: 176 · Posted: Sat Nov 18, 2006 10:22 pm Post subject:

Leebo wrote:

SuperDave wrote:

I sent an email specifying I wanted to Opt Out of any emails or telephone calls. They responded that I had to reply with the methods I wanted to Opt Out of, otherwise it wouldn't take effect. What a crock of crap!

Thats funny. When I called to "OPT-OUT" they said it was all or nothing. They said they would cancel postal mail, email, and phone contact. That was the only option.

At least the guy seemed to know about the issue. This must mean that people are actively expressing their dissatisfaction with this policy.

Here was the first reply to email I sent:

Thank you for contacting Customer Care.

We understand from your email that you do not wish to be contacted by us for direct marketing purposes you can exercise your option to opt-out from receiving direct marketing emails, mailings, and telemarketing calls. In order to exercise your opt-out option, please reply to this email and include the following information:

1. Provide the specific methods of contact that you want to opt-out
from receiving (e.g. direct marketing emails, mailings, telemarketing
calls). If you want to opt-out from all, simply state all methods of
contact in your reply.

Here was what it replied to:

I prefer that you not use my information for direct marketing communications about benefits, offers, products, features and services via email and telephone. In other words I want to OPT
OUT of these services provided by you and any third parties that you may use or sell to. This use of my information is not
appreciated, and use of it will have me look to other providers for service.

I stated the methods I wanted out of, as per the instructions earlier in this thread, but now I just typed all and they responded that hey have received my request and will process it, just like NewView above.