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beth227
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New Forum Member


Joined: Nov 10, 2006
Posts: 2

PostPosted: Fri Nov 10, 2006 12:22 pm    Post subject: Choppy outgoing audio Reply with quote Back to top

1. Bloomington, IN
2. Insight BB Cable
3. Upload and download speeds: currently, 374 kbps up, 1.49 mbps down
4. Modem: RCA DCM425
5. Vonage adapter: PAP2
6. Setup of Network Modem---->Linksys Router -->Vonage Adapter-->PC -->couple pcs using wireless
7. choppy audio for the other party. I can hear fine, but typically a call may start out OK, then the other party says I'm breaking up, then they can't understand anything I'm saying. I called myself on my cell, and even when I could understand what I was saying, the quality was unacceptable.


Speed test statistics
---------------------
Download speed: 318240 bps
Upload speed: 707120 bps
Quality of service: 34 %
Download test type: socket
Upload test type: socket
Maximum download pause: 1772 ms
Average download pause: 49 ms
Minimum round trip time to server: 158 ms
Average round trip time to server: 422 ms

Voip test statistics
--------------------
Jitter: you --> server: 218.7 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 0.1 %
Packet loss: server --> you: 0.1 %
Packet discards: 0.5 %
Packets out of order: 0.0 %
Number of supported Voip lines: 5
Estimated MOS score: 3.4


I did all the stuff from the Vonage help center and talked to Vonage 2ce. They say it's the ISP. The ISP says everything is fine from their end and maybe it's a virus or spyware. Did virus checks and all is well. Do I just need to be more persistent with Insight? Are there other tests I can run?
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Kaylie70
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Joined: Nov 10, 2006
Posts: 1

PostPosted: Fri Nov 10, 2006 3:43 pm    Post subject: Exact same problems! Reply with quote Back to top

Hey,

I'm having the exact same problems. Vonage has been skirting around the issue the entire time I've been calling in trying to get it resolved. They're trying to blame the ISP too but the problem isn't the ISP because I've run all the required tests they ask for.

Advanced Technical Support takes forever to get to the phone, this is my fourth time on hold (I'm on hold now) and its been over half an hour. Normally I hold for about a 1/2 an hour to an hour before I finally get too frustrated and disconnect the call. Maybe that's just what they are hoping for I'm not sure.

Let me know if you finally get any answers on this one... I look forward to a resolution for both of us!

-- Edited
My Results
Download 6,014,560 bps
Upload 810,336 bps
QOS 61 %
RTT 62 ms
MaxPause 165 ms

Speed test statistics
---------------------
Download speed: 6014560 bps
Upload speed: 810336 bps
Quality of service: 61 %
Download test type: socket
Upload test type: socket
Maximum download pause: 165 ms
Average download pause: 5 ms
Minimum round trip time to server: 62 ms
Average round trip time to server: 117 ms

Voip test statistics
--------------------
Jitter: you --> server: 45.7 ms
Jitter: server --> you: 8.3 ms
Packet loss: you --> server: 0.1 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 13
Estimated MOS score: 3.5
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Nov 10, 2006 7:21 pm    Post subject: Reply with quote Back to top

Beth, I'm inclined to agree with Vonage on this one, but let's check a bit more. Your maximum pause is just awful, and it's a bit hard to believe your download speed is that slow for a cable connection. Note that it doesn't match what you say it should be. Please plug your computer directly into your modem and re-run the test. Post the results here.

Kaylie, your symptoms may be the same, but I don't think your problem is. Your speeds and Voip test results are much better. It will be easier to help if you start your own thread. Post all the technical details listed in the sticky message at the top of the forum.

_________________
Steve Gray
Orlando, FL
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noct
Vonage Forum Master
Vonage Forum Master


Joined: Nov 11, 2006
Posts: 208
Location: New Jersey, USA

PostPosted: Sat Nov 11, 2006 9:37 am    Post subject: Reply with quote Back to top

Kaylie and Beth,

If either of you are running a Vonage device powered by a TI chipset, ask technical support to change the jitter buffer setting to TI Defaults on your device. The Pap2 version 1 is powered by a Sipura Chipset, but the Pap2V2 is powered by a TI Chipset. You can also try dropping the bandwidth saver settings in your web account from the HIGH Setting (90) to the MEDIUM (50) or NORMAL (30) settings. Try that.
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beth227
New Forum Member
New Forum Member


Joined: Nov 10, 2006
Posts: 2

PostPosted: Sun Nov 12, 2006 11:41 am    Post subject: Reply with quote Back to top

I changed bandwidth saver to normal before my original test and post.

Here are my results with the computer plugged directly into the modem. pretty sad stats.

Speed test statistics
---------------------
Download speed: 162784 bps
Upload speed: 705456 bps
Quality of service: 3 %
Download test type: socket
Upload test type: socket
Maximum download pause: 1956 ms
Average download pause: 215 ms
Minimum round trip time to server: 72 ms
Average round trip time to server: 101 ms

Voip test statistics
--------------------
Jitter: you --> server: 369.2 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.4 %
Packet discards: 0.7 %
Packets out of order: 0.0 %
Number of supported Voip lines: 2
Estimated MOS score: 3.5
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mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Sun Nov 12, 2006 12:18 pm    Post subject: Reply with quote Back to top

Beth,

I would definitely conclude from your 2 tests that the problem is definitely not Vonage on this one.

Call you ISP and tell them your tests have made clear that there is a problem with the connection and be sure to make note to them that your tests were conducted with your computer connected directly to your modem.

Hope this help, mundy5

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Nov 12, 2006 8:12 pm    Post subject: Reply with quote Back to top

Agreed. I'd focus on the speed issue with them, so they can't use Voip issues as a red herring.

_________________
Steve Gray
Orlando, FL
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