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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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mathteach
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Joined: Jul 26, 2004
Posts: 12
Location: durham, nc

PostPosted: Tue Sep 28, 2004 9:52 pm    Post subject: number transferred with verizon in NC Reply with quote Back to top

What kind of experience have people had with number transfer involving verizon in NC?

They seem to be dragging their feet.

Thanks,

Hal
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jewester
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Joined: Sep 27, 2004
Posts: 2

PostPosted: Wed Sep 29, 2004 9:28 am    Post subject: Reply with quote Back to top

I am experiencing the same thing with sprint here in the metro area of Minnesota. Sprint denied my initial request because of some lame excuse. Who can I file a complaint against Sprint too? Does the FCC or someone have a consumer complaint dept.? Something like the better business bureau?
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mathteach
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Joined: Jul 26, 2004
Posts: 12
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PostPosted: Wed Sep 29, 2004 10:39 am    Post subject: Reply with quote Back to top

you can use the online form 475.

http://www.fcc.gov/cgb/complaints.html

hal
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jewester
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PostPosted: Wed Sep 29, 2004 4:27 pm    Post subject: Reply with quote Back to top

did that, aslo filed with the state utility complaint
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Michael1963
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Joined: Jan 07, 2004
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PostPosted: Thu Sep 30, 2004 4:07 pm    Post subject: Reply with quote Back to top

Complaining to the state utility board will not do any good, as they are not a public utility company, complaining to the FCC will help, I have done that.

Michael
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Last edited by Michael1963 on Wed Mar 16, 2005 10:17 am; edited 1 time in total
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mathteach
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Joined: Jul 26, 2004
Posts: 12
Location: durham, nc

PostPosted: Mon Oct 04, 2004 9:10 pm    Post subject: update Reply with quote Back to top

I heard from some neighbors that it took 30 business days to transfer from verizon. Vonage wrote and and told me that they would credit me for my Vonage fees form after the first 20 business days untill the transfer happens.

That seems reasonable.

Hal
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cbarger
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Joined: Jul 22, 2004
Posts: 14
Location: Raleigh, NC

PostPosted: Tue Oct 05, 2004 9:14 pm    Post subject: Reply with quote Back to top

I have been waiting over 3 months for my number to be transfered from MCI in Raleigh NC. I have not heard (From Vonage) on why it is taking so long either.
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D_Netrader
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PostPosted: Tue Oct 05, 2004 9:37 pm    Post subject: Reply with quote Back to top

Learned something today and want to share it with you.
All of us as of November 2002 have been paying a portability surcharge. This allows for administrative cost for the porting of telephone numbers. Though all numbers by the major carriers(Verizon, MCI, SBC, etc.) by law and carriers a fine.
But since Vonage is not a carrier and relies on 3rd party company(s) for service the limitation is due to the Vontage carriers.
I have been trying to find out the mechanics of what's involved in porting numbers with no sucess.
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D_Netrader
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PostPosted: Tue Oct 05, 2004 9:38 pm    Post subject: Reply with quote Back to top

Learned something today and want to share it with you.
All of us as of November 2002 have been paying a portability surcharge. This allows for administrative cost for the porting of telephone numbers. Though all numbers by the major carriers(Verizon, MCI, SBC, etc.) by law and carriers a fine.
But since Vonage is not a carrier and relies on 3rd party company(s) for service the limitation is due to the Vontage carriers.
I have been trying to find out the mechanics of what's involved in porting numbers with no sucess.
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seanp1
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Joined: Oct 06, 2004
Posts: 4
Location: Durham, NC

PostPosted: Wed Oct 06, 2004 9:04 am    Post subject: Reply with quote Back to top

July 10, 2004 Awaiting Letter of Authorization
July 12, 2004 Letter of Authorization (LOA) Received
July 13, 2004 Transfer Sent to Carrier


I would call Vonage 1-866-243-4357 option 2 and 2.
Tell your situation to the analyst, get a ticket escalated to check out the status of your number port.

In my case, the request was submitted to the carrier but my paperwork was not processed.

After you get the ticket #, give them a few days to respond. If you hear nothing, call back give the analyst the ticket # and then ask to speak to a supervisor. Of course, get his/her name and deal with them on future followup calls.


Good Luck!
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