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sisterpete
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Joined: Nov 09, 2006
Posts: 4

PostPosted: Thu Nov 09, 2006 4:08 pm    Post subject: Some Vonage questions from an inquiring mind Reply with quote Back to top

We have 2 SBC phone lines in our home. We are looking at Vonage for the main reason of saving money. We are paying about 115.00 per month for both lines right now.

We have a 2 line phone setup, base station and 3 cordless. I am guessing we will get a converter to connect them to our cable internet. Right now, we use a Linksys WRT54G wireless router. How will the converter connect to our router?

As we travel a lot, I am also wondering what is the best way to "take a phone line" with me on the road. I travel with a laptop almost always... so will that work some way, or would I need a Voip phone? On my laptop, I use Skype with a Bluesoleil USB Adaptor and a Plantronics M3000 Headset... works pretty good.

Anyway, thanks for any help you guys may have.
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Nov 09, 2006 5:35 pm    Post subject: Reply with quote Back to top

Quote:
We have a 2 line phone setup, base station and 3 cordless. I am guessing we will get a converter to connect them to our cable internet. Right now, we use a Linksys WRT54G wireless router. How will the converter connect to our router?


Vonage will provide you with this adapter, which simply takes an Ethernet port in your WRT54G. The WRT54G is a pretty good router (especially if you have one of the older ones - V4 or below - that can accept aftermarket firmware. So you shouldn't have any major voice quality issues once you get QoS set up properly (read through some of my Self Help Guides - link below - for more info)

Quote:
As we travel a lot, I am also wondering what is the best way to "take a phone line" with me on the road. I travel with a laptop almost always... so will that work some way, or would I need a Voip phone? On my laptop, I use Skype with a Bluesoleil USB Adaptor and a Plantronics M3000 Headset... works pretty good.


You can, for an extra charge, get a "softphone" from Vonage, which is an additional line that works on your laptop. you can also get a USB adapter from them, or if you just need to receive phone calls something like SkypeIN or FreeWorldDialup and IPKall can give you inbound-only Voip lines for your laptop for free.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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che
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Joined: Oct 15, 2006
Posts: 226

PostPosted: Thu Nov 09, 2006 5:46 pm    Post subject: or Reply with quote Back to top

or try considering the V-phone Wink
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sisterpete
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Joined: Nov 09, 2006
Posts: 4

PostPosted: Fri Nov 10, 2006 3:35 pm    Post subject: Thanks for the info Reply with quote Back to top

Thanks to all for the info...

the v-phone looks like what we need when we travel....

i see it has software built right into it, which makes sense that i would us it and not my m3000. how do i assign my number to it, and can i change that assignment to my other number if i want?

one more question... at the end of the month, my son is traveling out of town. if he took the v-phone and had it assigned to our first phone number...

1. would incoming calls ring on his v-phone and at our home?
2. if so, does it just matter who answers it first?
3. if so, what happens with outgoing calls?
4. i can't imagine this, but does it work just like an extension here at home, that if someone is on it and you pick it up, you are both online?

thanks for all the help.... we are really looking forward to the switch.
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Fri Nov 10, 2006 3:42 pm    Post subject: Reply with quote Back to top

Vonage would require that one and only one device be logged in to your Vonage account to make or receive calls. Normally, that is a single device, but if you buy another device you can have it added to a single account, so you can have two devices on one account, as I understand it (this is a fairly recent development, and I only own one device so I've never done this).

Vonage provides a place on their web site where you can move your account between the two devices associated with the account.

As far as I know, a device can only be associated with a single account. However, you can Simulring or Call Forward your calls to the "other" account if you need to temporarily consolidate accounts to a single inbound number. Both accounts can still call outbound in that scenario.

Hope this helps.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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sisterpete
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Joined: Nov 09, 2006
Posts: 4

PostPosted: Fri Nov 10, 2006 4:11 pm    Post subject: another question Reply with quote Back to top

Ok... got it!! Let me ask you this...

once i'm a Vonage customer, can i order the v-phone from my account page? the reason i'm asking is that on their site, the only way i can seem to find to order the v-phone is with a plan of some sort.

what i would want is 2 unlimited residential plans, a converter for my phones i own now, and a v-phone... or maybe two v-phones.

i know i could ask Vonage about all of this, but when we tried, we got some girl that didn't seem to know much of anything. the typical "don't know english, but let me help you anyway" person on the other end of the line.

i have no problem talking to anyone.... as long as

1. we can understand each other
2. they know what the heck they're talking about

seems both of these are quickly fading into the past.....

once again, thanks for all of your help.

one other thing comes to mind... for two phone lines, do i get two converters? or does one do the job on both lines? the reason i ask is if you had to assign the v-phone to a line and remove the converter, you may lose both lines.
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sisterpete
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Joined: Nov 09, 2006
Posts: 4

PostPosted: Fri Nov 10, 2006 5:21 pm    Post subject: one more question about my number Reply with quote Back to top

stepping through the signup form, just looking a bit.... i came across this info...

Quote:
1. You will be assigned a temporary phone number for immediate use with the same area code (if available) as your current number.

2. The number transfer process takes a minimum of 20 days from the time you confirm your transfer request.


number 2 is the kicker!!! any idea why it would take soooooo long. "a minimum of 20 days" kind of kills the free month ha ha

i have transfered my number a few times between landline carriers... and never took this long. this could be a pretty goofy deal seems like....

what have others experienced?

thanks one again,
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Sat Nov 11, 2006 7:46 pm    Post subject: Re: another question Reply with quote Back to top

sisterpete wrote:

once i'm a Vonage customer, can i order the v-phone from my account page? the reason i'm asking is that on their site, the only way i can seem to find to order the v-phone is with a plan of some sort.

what i would want is 2 unlimited residential plans, a converter for my phones i own now, and a v-phone... or maybe two v-phones.


Correct. The V-phone is a separate device. You may be able to order one (no rebates would apply in this case) and have it set up as an alternate device for one of your plans, or you can have the V-phone set up as a third unlimited plan and forward/SimulRing your existing Vonage lines to it..

[/quote]
one other thing comes to mind... for two phone lines, do i get two converters? or does one do the job on both lines? the reason i ask is if you had to assign the v-phone to a line and remove the converter, you may lose both lines.[/quote]

Personally, I'd order the two lines separately and get two converters. However, most of the Vonage converters CAN handle two lines, so if you want to reduce the number of devices, you can also go with one device and two lines.

Some of the devices are fairly small, and only need a working Internet connection, so you may find those pretty portable - though you'd of course have to drag an analog phone along, too...

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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Bellatrix
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Joined: Oct 08, 2006
Posts: 71
Location: Hogwarts School Of Wizardry & Magic..

PostPosted: Mon Nov 13, 2006 1:52 pm    Post subject: Re: one more question about my number Reply with quote Back to top

sisterpete wrote:
stepping through the signup form, just looking a bit.... i came across this info...

Quote:
1. You will be assigned a temporary phone number for immediate use with the same area code (if available) as your current number.

2. The number transfer process takes a minimum of 20 days from the time you confirm your transfer request.


number 2 is the kicker!!! any idea why it would take soooooo long. "a minimum of 20 days" kind of kills the free month ha ha

i have transfered my number a few times between landline carriers... and never took this long. this could be a pretty goofy deal seems like....

what have others experienced?

thanks one again,



sisterpete, you can make still make outgoing calls even though you are still in the process of transferring your number , that' s the reason why you are given a temporary phone number.. And the number that would be registered in their caller ID would still be your old phone #.. As for your incoming calls, you dont have to worry about tellin' everybody that you have a new phone number (the temporary number given by vonage).. Coz the people callin' you will still dial your old number and they can reach you with your Vonage line.. Cool

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