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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
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Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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dwaltonOR
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Joined: Nov 08, 2006
Posts: 7

PostPosted: Wed Nov 08, 2006 10:15 pm    Post subject: Voip - cable Internet speed drop Reply with quote Back to top

1. Location: Troutdale, Oregon
2. ISP: Comcast - cable modem
3. Upload and download speeds : ??? (unsure)
4. Modem type: Motorola - SB5101 "SURFboard cable modem"
5. Type of Vonage adapter used: Linksys Voip RTP300
6. Setup of Network: Modem---->Vonage Adapter-->Macintosh(x2)

7. Issue: Playing MMORPG (WoW) and standard internet downloads have dropped in the last few weeks. To the point of constant LAG in game or disconnect repeating. We have 2 Macintosh PCs hooked to linksys box (pc ports). We also have DISH box connected with phone on spliter for phone connection over the Voip. Whenever we concact ISP over drop in quality we get "blame Vonage" standard reply. I have checked ethernet cabling...and connections and things seem to be in order.

Assistance is much appreciated.

8. Run this (voip test): test text below...

Speed test statistics
---------------------
Download speed: 156272 bps
Upload speed: 61600 bps
Quality of service: 55 %
Download test type: socket
Upload test type: socket
Maximum download pause: 539 ms
Average download pause: 98 ms
Minimum round trip time to server: 94 ms
Average round trip time to server: 115 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.1 ms
Jitter: server --> you: 8.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 1.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 1
Estimated MOS score: 2.7


---
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taylor2767
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Joined: May 05, 2005
Posts: 400

PostPosted: Thu Nov 09, 2006 11:53 am    Post subject: Reply with quote Back to top

Have you tried power cycling your network setup?This might help.
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dwaltonOR
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Joined: Nov 08, 2006
Posts: 7

PostPosted: Thu Nov 09, 2006 8:09 pm    Post subject: Reply with quote Back to top

After re-setting and powering up everything on the network (power down modem...computers and Voip)... I redid the test.

here is what I got.... seems like things got worse... not sure how that can happen.


Speed test statistics
---------------------
Download speed: 83512 bps
Upload speed: 363928 bps
Quality of service: 5 %
Download test type: socket
Upload test type: socket
Maximum download pause: 2702 ms
Average download pause: 297 ms
Minimum round trip time to server: 84 ms
Average round trip time to server: 1054 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.6 ms
Jitter: server --> you: 8.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 1.2 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 1
Estimated MOS score: 3.6
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taylor2767
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Joined: May 05, 2005
Posts: 400

PostPosted: Thu Nov 09, 2006 9:39 pm    Post subject: Reply with quote Back to top

I would venture to guess that it's either a cabling issue or modem issue. If you have a spare modem try that.
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dwaltonOR
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Posts: 7

PostPosted: Thu Nov 09, 2006 9:49 pm    Post subject: Reply with quote Back to top

Ok...so I need to give Comcast a call and tell them cabling or they need to look into the modem provided with the service...(rented/leased/contract),

thanks i will give them a all in the AM.

-don
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Nov 09, 2006 10:12 pm    Post subject: Reply with quote Back to top

Before calling, remove the Vonage adapter and re-run the test. Otherwise you'll probably get into a finger pointing contest with them.

_________________
Steve Gray
Orlando, FL
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dwaltonOR
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Joined: Nov 08, 2006
Posts: 7

PostPosted: Thu Nov 09, 2006 10:21 pm    Post subject: Reply with quote Back to top

So drop the Voip switch totally... and connect the modem straight to the computer... ok... I will try that also.

-thanks

-d
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marvel
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Posts: 1

PostPosted: Thu Nov 09, 2006 10:43 pm    Post subject: Reply with quote Back to top

Buy hispeed dsl.
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dwaltonOR
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Joined: Nov 08, 2006
Posts: 7

PostPosted: Mon Nov 13, 2006 10:24 pm    Post subject: Reply with quote Back to top

Ok... I re-ran the tests with and without the Viop hooked up... here are the results. Looks to be a Voip router/switch problem to me.... whom do I call on this?

-d

Test with Voip box-

Speed test statistics
---------------------
Download speed: 55952 bps
Upload speed: 349808 bps
Quality of service: 36 %
Download test type: socket
Upload test type: socket
Maximum download pause: 1267 ms
Average download pause: 361 ms
Minimum round trip time to server: 331 ms
Average round trip time to server: 332 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.8 ms
Jitter: server --> you: 10.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 1.8 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 0
Estimated MOS score: 2.4


+++++++++++++++++++++++++++++++++

Test without Voip box-

Speed test statistics
---------------------
Download speed: 2422504 bps
Upload speed: 351272 bps
Quality of service: 44 %
Download test type: socket
Upload test type: socket
Maximum download pause: 130 ms
Average download pause: 7 ms
Minimum round trip time to server: 92 ms
Average round trip time to server: 95 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.3 ms
Jitter: server --> you: 8.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.5 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 5
Estimated MOS score: 3.7


+++++++++++++++++++++++++++++++++

3rd Test with Voip box reattached-


Speed test statistics
---------------------
Download speed: 195056 bps
Upload speed: 273736 bps
Quality of service: 66 %
Download test type: socket
Upload test type: socket
Maximum download pause: 449 ms
Average download pause: 107 ms
Minimum round trip time to server: 337 ms
Average round trip time to server: 357 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.2 ms
Jitter: server --> you: 9.5 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.4 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 3
Estimated MOS score: 3.7
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Steve48
Vonage Forum MVM
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Nov 14, 2006 7:35 pm    Post subject: Reply with quote Back to top

Are you doing a lot a downloading while running the tests? If so, then you may be simply exceeding the capabilities of the RTP300. They aren't very robust routers. If you're not, then I agree with you; it's a Vonage adapter issue. If you bought it through Vonage and it's still in warrantee, then call them. If not, then call them or replace it at retail.

For what it's worth, if you're doing gaming or other intensive internet activities, as I believe you said in your first post, then it would be good to get a really robust router to use as your primary router. Relegate the Vonage adapter to that function only. Do a search and you'll find this issue discussed from time to time.

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Steve Gray
Orlando, FL
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