NTL DOCSIS 2.0 modem

Posts: 2 · New Forum Member Joined: Nov 07, 2006 Posts: 2

I've been with NTL for several years and have their 4MB service via an Ambit 60194E-A12 modem.
I just cancelled the landline and set up with vonage. After 10 calls to their very pleasant help desk I still can't get a consistant quality of service.
Latency, poor speech quality and worst is the choppy voice. We've tried all sorts of test and setting to no avail.
The last vonage agent sigested it might be that I have an old modem and I should get one with DOCIS 2,0.
Will NTL supply one if I ask? If not where can I buy one?

Posts: 120 · Posted: Tue Nov 07, 2006 3:59 pm Post subject: ntl: modem

They should certainly supply you with one, seeing as only their supplied modems will work with their service.

Posts: 2 · New Forum Member Joined: Nov 07, 2006 Posts: 2

Vonage suggested I get a Motorola SB5100. Would this work in the UK?

Posts: 120 · Posted: Wed Nov 08, 2006 3:12 am Post subject: Approach ntl:

I would approach ntl: about this before purchasing, as when I worked for them they only allowed their own supplied modems on the network.

Posts: 76 · Vonage Forum Senior Joined: Oct 17, 2005 Posts: 76

I didn't think NTL supported DOCIS 2.

Posts: 143 · Vonage Forum Senior Joined: May 30, 2006 Posts: 143

motorola SB is always the best option even by US customers\

just to be on the safe side, tryaskng if its compatible bt i highly think it is