Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
rm
New Forum Member
New Forum Member


Joined: Oct 30, 2006
Posts: 5

PostPosted: Fri Nov 03, 2006 5:14 pm    Post subject: Can't reach voicemail from my vonage line using *123 or... Reply with quote Back to top

Hello. I can't access voicemail from my Vonage line by dialing *123 or by calling my Vonage line phone number. Both of these methods should work, but they don't. I have recently signed up with Vonage and these features appear to have never worked. I can, however, call a Vonage voicemail access number and get to my messages that way. I have called tech support. I have disabled and re-enabled my voicemail at their suggestion. I have shut off the Vonage phone adapter for 2 minutes and restarted at their suggestion. I have tried another phone since they thought the tones migght not be working right (eh? -- those same tones in a different order work just fine to call other people so why not voicemail?), but same result. Any ideas anyone?


1. location: Los Angeles
2. Your ISP name and type: SBC/ATT DSL
3. Upload and download speeds (see test results below)
4. Modem make and model: Speedstream 4100 in bridge mode, SMC Barricade 7004VWBR
5. Type of Vonage adapter used: DLink VTA-VD
6. Setup of Network: Modem-->Router-->Vonage Adapter-->analog phone.
7. Issue you are experiencing: (see above description)
8. Run this Voip Test: (see results below)

Download 1,246,056 bps
Upload 298,552 bps
QOS 93%
RTT 79 ms
MaxPause 249 ms

Thank you for your help. If I can get this fixed, then I'll start tackling the "dead line" calls I seem to have three of each day.
View user's profile Send private message
trekologer
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2005
Posts: 350

PostPosted: Sat Nov 04, 2006 10:59 am    Post subject: Re: Can't reach voicemail from my vonage line using *123 or. Reply with quote Back to top

Your SMC router is blocking the traffic. Enter its setup page and in the firewall section, turn off SPI, DoS, and H.323. Depending on the model and version of firmware these can be two or three options. Recycle power on everything and try again.
View user's profile Send private message
rm
New Forum Member
New Forum Member


Joined: Oct 30, 2006
Posts: 5

PostPosted: Mon Nov 06, 2006 3:16 pm    Post subject: Reply with quote Back to top

While I am more than happy to make changes in my router to facilitate troubleshooting, I don't see how disabling Stateful Packet Inspection, or more specifically disabling the anti-DoS setting will impact this issue with voicemail. Can you explain this in more detail?

Feel free to give a technically detailed answer.

More information: I have come to find that dialing my own telephone number works in getting me to voicemail about 1/4 of the time, but *123 does not seem to work ever.
View user's profile Send private message
rgnok
Vonage Forum Master
Vonage Forum Master


Joined: Jun 12, 2006
Posts: 174

PostPosted: Mon Nov 06, 2006 5:33 pm    Post subject: Reply with quote Back to top

rm,

You may already know this and/or be doing this, but here is what I found:

When I switched to Vonage, this exact issue was (and still is, for that matter), the only "problem" I experienced. Turns out for me the answer was:

You have to dial the *123 VERY slowly. Let me say again - V E R Y S L O W L Y!

I am still surprised by how slowly I have to dial *123 to make it work (I don't usually use *123, but can always make it work those times that I try it!

Roger
View user's profile Send private message
rm
New Forum Member
New Forum Member


Joined: Oct 30, 2006
Posts: 5

PostPosted: Mon Nov 06, 2006 9:36 pm    Post subject: Reply with quote Back to top

I went into the router and disabled the firewall altogether to see what this would do, and it did in fact impact the ability to dial *123 effectively. "Why?" is my big question here.

When I disabled SPI and anti-DoS, *123 works like a champ. This is repeatable consistantly. Re-enable SPI and anti-DoS, *123 fails. Consistantly. The h.323 setting appeared to make no difference but I'm not so sure it would since in my router, it would appear that h.323 is part of the SPI which I obviously already disabled when I clicked off the SPI and anti-DoS option. So unchecking or checking the box for h.323 would seem to be ineffective in producing any change if SPI is turned off anyway.

So anyway we've got a direct correlation. I'm not real keen on totally disabling safety mechanisms in the firewall (for whatever little value they may have), so I wonder if some of the DoS thresholds can be adjusted to allow for the Vonage traffic but not the traffic that is likely to be unwanted.

Now the folks at SMC weren't terribly helpful as my device is outside of warranty, but I really do want to understand the why of this. What is it about the Vonage traffic that is being interpreted by the router as problematic? Can thresholds be tweaked to allow for it?

Here are some settings that can be tweaked when the SPI and anti-DoS setting is enabled:

(this section: each option either on or off)
Packet Fragmentation
TCP Connection
UDP Session
FTP Service
H.323 Service
TFTP Service

(this section has number values)
Fragmentation half-open wait: ___ secs
TCP SYN wait: ___ sec.
TCP FIN wait: ___ sec.
TCP connection idle timeout: ___ sec.
UDP session idle timeout: sec.
H.323 data channel idle timeout: ___ sec.
(current settings are: 10, 30, 5, 3600, 30, 180)

(this section has number values)
Total incomplete TCP/UDP sessions HIGH: ___ session
Total incomplete TCP/UDP sessions LOW: ___ session
Incomplete TCP/UDP sessions (per min) HIGH: ___ session
Incomplete TCP/UDP sessions (per min) LOW: ___ session
Maximum incomplete TCP/UDP sessions number from same host: ___
Incomplete TCP/UDP sessions detect sensitive time period: ___ msec.
Maximum half-open fragmentation packet number from same host: ___
Half-open fragmentation detect sensitive time period: ___ msec.
Flooding cracker block time: ___ sec.
(current values are: 300, 250, 250, 200, 10, 300, 30, 1000, 300)
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New dennisho11
New Today 0
Yesterday 9
Total 98995

Who Is On Site
Visitors 97
Members 0
Total 97


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.57
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.73 Seconds and 500 Pages In The Last 60 Seconds
The Vonage VoIP Forum