Installation for VTech 8100P Series

Posts: 7 · New Forum Member Joined: Nov 03, 2006 Posts: 7

Hello All,
It seems as if being on the forum is your best bet for help with your Vonage problems. Since I have exhausted alll other options(Vonage Customer Service) I am now goin to see if anyone of you can help me, so heres my problem. I new to this whole Vonage system, right now I have to VTech 8100P series. I need to get to the 192.168.15.1 page and for some reason the page keeps coming up blank with nothing in it. Am I doing something wrong or is this an existing problem going on with Vonage. Please Help If you can. Thanks,
T

Posts: 226 · Vonage Forum Master Joined: Oct 15, 2006 Posts: 226

(1) first are u using DSL or cable modem? your ISP?
i need some info first before i walk you through the set up Smile

Check and make sure you meet the system requirement below.
• You must have a personal computer with the following applications and
hardware:
• Microsoft® Internet ExplorerTM 5.5 or higher for Windows; or
Microsoft® Internet ExplorerTM 5.x or Apple® SafariTM .0 for Mac® OS
9 or higher
• CD-ROM drive
• 0/ 00 Base-T Ethernet Port
• DSL or two-way Cable broadband Internet Service
• Two-way broadband modem supporting a minimum of 90kbps uplink
• Ethernet port on modem; USB-only modems are not supported

Posts: 7 · New Forum Member Joined: Nov 03, 2006 Posts: 7

All those requirements I have...I'm using a DSL and my ISP is Bezeq International..I'm currently in Israel.

Posts: 7 · New Forum Member Joined: Nov 03, 2006 Posts: 7

Can You Help Che????????

Posts: 226 · Vonage Forum Master Joined: Oct 15, 2006 Posts: 226

be glad to help.

-->during installation you (because of DSL) are required to enter a username and password
(PPPoE) to access the Internet, and you may be required to enter a
specific IP addresses if you have a static IP address. Before you begin, be
sure to contact your Internet Service Provider to obtain this information.

Posts: 226 · Vonage Forum Master Joined: Oct 15, 2006 Posts: 226

may i know your current set-up? what is connected to waht?
Question

Posts: 7 · New Forum Member Joined: Nov 03, 2006 Posts: 7

well I disconnected it because it wouldnt allow me to obtain the internet. But when I do set it up...I have the yellow PC/Lan cord connected to my laptop and the Blue Wan cord connected to my modem. The base is connected and then it's plugged in. I set everything up and i'm still not able to connect to the internet. When I spoke to the customer service people at Vonage they told me that the Vonage device is acting as a router so I need to get to the 192.168.15.1 page and change the setting from Dynamic to PPPoE.

Posts: 7 · New Forum Member Joined: Nov 03, 2006 Posts: 7

On another thread someone suggested....

If that does not work, try deleting and reloading Java.
http://www.java.com/en/index.jsp

How do I go out about doing this and seeing if this wrks?

Posts: 17 · Vonage Forum Associate Joined: Oct 22, 2006 Posts: 17

Boot the computer to Safe Mode with Networking!
http://support.microsoft.com/kb/315222

If it works in safe mode then a piece of security software, like Norton Internet Security, is blocking the network address.

Posts: 1179 · Member of the Week Joined: Feb 28, 2005 Posts: 1179

you should be able to get to the VTech ip address with your laptop connected to the VTech phone. Don't even bother connecting to your modem for now. Simply have your laptop -> LAN port of your Vtech and type in the address 192.168.15.1

This will get you to the VTech web configuration.

Make sure that you are connecting the laptop only to the VTech and that they are isolated from the modem.

hope this helps, mundy5