Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
jnkml
New Forum Member
New Forum Member


Joined: Nov 02, 2006
Posts: 7

PostPosted: Thu Nov 02, 2006 12:30 pm    Post subject: SimulRing and Call Forwarding: Can't turn just one off Reply with quote Back to top

I had been using SimulRing since starting Vonage service a few months ago, and really liked being able to get my home calls on my cell phone. Then I also set up Call Forwarding when I went on vacation. When I came back from vacation, I discovered that I can't turn off Call Forwarding without turning off SimulRing, and vice versa. There is no way to remove the Call Forwarding number from the web page. Even if I'm on the Call Forwarding tab and click Disable, then go to the SimulRing and click Enable, the summary at the top of the page indicates that Call Forwarding is not in operation, however when a call is placed to my Vonage number it is still being forwarded instead of picked up by Vonage's voicemail. I've contacted their customer service by email and they've been no help. Anyone else have this problem or, better yet, been able to solve it?
View user's profile Send private message
Datahazard
Vonage Forum Master
Vonage Forum Master


Joined: Dec 18, 2005
Posts: 185

PostPosted: Thu Nov 02, 2006 7:48 pm    Post subject: Reply with quote Back to top

Only one works at a time, so if you go over to simulring, and save your settings, the simulring will work, in essence simulring will turn off call forewarding and call forewarding will turn off simulring, turning off call forewarding calls off both.
View user's profile Send private message
jnkml
New Forum Member
New Forum Member


Joined: Nov 02, 2006
Posts: 7

PostPosted: Thu Nov 02, 2006 8:22 pm    Post subject: Must be a bug then Reply with quote Back to top

Unfortunately, even when I turn SimulRing on, which I agree should turn off Call Forwarding, calls ring both numbers at the same time (which I want), but then if neither phone is picked up, it goes to my cell phone's voicemail, not Vonage's (not what I want).
View user's profile Send private message
Datahazard
Vonage Forum Master
Vonage Forum Master


Joined: Dec 18, 2005
Posts: 185

PostPosted: Thu Nov 02, 2006 8:45 pm    Post subject: Reply with quote Back to top

try deleting the number out of the call forewarding and saving
View user's profile Send private message
Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Thu Nov 02, 2006 9:40 pm    Post subject: Reply with quote Back to top

Quote:
Unfortunately, even when I turn SimulRing on, which I agree should turn off Call Forwarding, calls ring both numbers at the same time (which I want), but then if neither phone is picked up, it goes to my cell phone's voicemail, not Vonage's (not what I want).


It's merely a timing issue why your cell phone is receiving the voice-mail before your Vonage line. Your voice-mail greeting on your cell phone is shorter than the voicemail greeting on your Vonage line, thus your cell phone will receive the voice-mail first.
View user's profile Send private message
Datahazard
Vonage Forum Master
Vonage Forum Master


Joined: Dec 18, 2005
Posts: 185

PostPosted: Thu Nov 02, 2006 11:45 pm    Post subject: Reply with quote Back to top

if what is actually happening is not what it says in the "Current Settings" section of the call forwarding settings, enable the voicemail / then disable it (or vice versa) this will rewrite the callflow
View user's profile Send private message
jnkml
New Forum Member
New Forum Member


Joined: Nov 02, 2006
Posts: 7

PostPosted: Thu Nov 02, 2006 11:50 pm    Post subject: Call pick up time on phones determines voicemail Reply with quote Back to top

I'm getting closer to a solution. Unfortunately, there's no way to delete the call forwarding number and saving. I've tried and it just gives you an error message and tells you to put a number in. But cutting the Vonage voicemail pick-up time down to less than the voicemail pick-up time on my cell phone did the trick. Vonage picked up first. Unfortunately anything more than 20 seconds and the cell phone picks up. So now I'm off to a different forum to see if I can figure out if I can get my cell phone to let it ring longer before voicemail picks up. Thanks for the suggestions.
View user's profile Send private message
Datahazard
Vonage Forum Master
Vonage Forum Master


Joined: Dec 18, 2005
Posts: 185

PostPosted: Thu Nov 02, 2006 11:52 pm    Post subject: Reply with quote Back to top

Copy and paste your current callflow settings here (x out your actual numbers)
View user's profile Send private message
jnkml
New Forum Member
New Forum Member


Joined: Nov 02, 2006
Posts: 7

PostPosted: Thu Nov 02, 2006 11:57 pm    Post subject: Current Settings for SimulRing Reply with quote Back to top

Your Number
1-(555)-555-5663

Current Settings
Will ring both your Vonage number and the following numbers simultaneously: 15555552530
If unanswered for 20 seconds, will forward to Voicemail.
View user's profile Send private message
Datahazard
Vonage Forum Master
Vonage Forum Master


Joined: Dec 18, 2005
Posts: 185

PostPosted: Fri Nov 03, 2006 12:01 am    Post subject: Reply with quote Back to top

Do exactly this:

Delete the call forwarding number from the Basic Call Forwarding tab.
Click the Simulring tab
Click save settings.
Then paste the resulting call forward settings here.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New anitaxo69
New Today 1
Yesterday 10
Total 99027

Who Is On Site
Visitors 107
Members 0
Total 107


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.69
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.71 Seconds and 486 Pages In The Last 60 Seconds
The Vonage VoIP Forum