SimulRing and Call Forwarding: Can't turn just one off

Posts: 7 · New Forum Member Joined: Nov 02, 2006 Posts: 7

I had been using SimulRing since starting Vonage service a few months ago, and really liked being able to get my home calls on my cell phone. Then I also set up Call Forwarding when I went on vacation. When I came back from vacation, I discovered that I can't turn off Call Forwarding without turning off SimulRing, and vice versa. There is no way to remove the Call Forwarding number from the web page. Even if I'm on the Call Forwarding tab and click Disable, then go to the SimulRing and click Enable, the summary at the top of the page indicates that Call Forwarding is not in operation, however when a call is placed to my Vonage number it is still being forwarded instead of picked up by Vonage's voicemail. I've contacted their customer service by email and they've been no help. Anyone else have this problem or, better yet, been able to solve it?

Posts: 185 · Vonage Forum Master Joined: Dec 18, 2005 Posts: 185

Only one works at a time, so if you go over to simulring, and save your settings, the simulring will work, in essence simulring will turn off call forewarding and call forewarding will turn off simulring, turning off call forewarding calls off both.

Posts: 7 · New Forum Member Joined: Nov 02, 2006 Posts: 7

Unfortunately, even when I turn SimulRing on, which I agree should turn off Call Forwarding, calls ring both numbers at the same time (which I want), but then if neither phone is picked up, it goes to my cell phone's voicemail, not Vonage's (not what I want).

Posts: 185 · Vonage Forum Master Joined: Dec 18, 2005 Posts: 185

try deleting the number out of the call forewarding and saving

Posts: 881 · Vonage Forum Evangelist Joined: Nov 05, 2005 Posts: 881

Quote:

Unfortunately, even when I turn SimulRing on, which I agree should turn off Call Forwarding, calls ring both numbers at the same time (which I want), but then if neither phone is picked up, it goes to my cell phone's voicemail, not Vonage's (not what I want).

It's merely a timing issue why your cell phone is receiving the voice-mail before your Vonage line. Your voice-mail greeting on your cell phone is shorter than the voicemail greeting on your Vonage line, thus your cell phone will receive the voice-mail first.

Posts: 185 · Vonage Forum Master Joined: Dec 18, 2005 Posts: 185

if what is actually happening is not what it says in the "Current Settings" section of the call forwarding settings, enable the voicemail / then disable it (or vice versa) this will rewrite the callflow

Posts: 7 · New Forum Member Joined: Nov 02, 2006 Posts: 7

I'm getting closer to a solution. Unfortunately, there's no way to delete the call forwarding number and saving. I've tried and it just gives you an error message and tells you to put a number in. But cutting the Vonage voicemail pick-up time down to less than the voicemail pick-up time on my cell phone did the trick. Vonage picked up first. Unfortunately anything more than 20 seconds and the cell phone picks up. So now I'm off to a different forum to see if I can figure out if I can get my cell phone to let it ring longer before voicemail picks up. Thanks for the suggestions.

Posts: 185 · Vonage Forum Master Joined: Dec 18, 2005 Posts: 185

Copy and paste your current callflow settings here (x out your actual numbers)

Posts: 7 · New Forum Member Joined: Nov 02, 2006 Posts: 7

Your Number
1-(555)-555-5663

Current Settings
Will ring both your Vonage number and the following numbers simultaneously: 15555552530
If unanswered for 20 seconds, will forward to Voicemail.

Posts: 185 · Vonage Forum Master Joined: Dec 18, 2005 Posts: 185

Do exactly this:

Delete the call forwarding number from the Basic Call Forwarding tab.
Click the Simulring tab
Click save settings.
Then paste the resulting call forward settings here.