Sign up

Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
I am looking for a
product that will
make my phone ring
louder so I can
hear using

In The Forum:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

JimzyRom Posted:
cialis 20mg online
generic cialis
cialis knowledge
base <a

In The Forum:
Hard Wiring - Installation
Procure cheap generics no recipe
On Oct 24, 2016 at 20:40:08

JimzyRom Posted:
online pharmacy
usa generic
cialis brand
cialis <a

In The Forum:
Hard Wiring - Installation
Believe cheap generics no recipe
On Oct 24, 2016 at 20:01:14

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.


Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal

Vonage UK Review
Vonage UK Review

Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006

Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review

Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

Vonage Reviews

Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
Author Message
New Forum Member
New Forum Member

Joined: Nov 01, 2006
Posts: 1

PostPosted: Wed Nov 01, 2006 5:29 pm    Post subject: Customer Care Nightmare Reply with quote Back to top

I have recently become a Vonage customer and I am utterly disappointed in the service I have received.

When I initially signed up for the service I was given incorrect information by an associate from the very start. I specifically asked two key questions that were conditions for me utilizing the service.

1. That an International call block would be available to block calls overseas whilst still making available select countries that were free of charge.
2. That I would be able to call certain countries for free.

In both of these cases incorrect information was given to me by an associate.
When asked about the call block option she was not sure if your service could actually do what I requested. She then proceeded to check if it could be done, After a few minutes of double checking with whom ever she said “yes our service can do that” this as we both now know be cannot be done.

Secondly she volunteered the information that England would be a calling option. She did not indicate cell phones were not part of the free calling plan. She just indicated England would be free. I even went as far as asking her again and she confirmed her statement with no mention of these restrictions of this option.

My actions were based on incorrect information related to me by your associate and as a result I am experiencing discrepancies. Adding insult to injury I am receiving some of the worst customer service I have encountered , and I should know I have a customer service background. No one has apologized for the incorrect information that was given to me additionally, I have not be contacted by the "team leaders" and mangers after they have promised to “get back with me”

Team leader Daniel has specifically been slow in getting me key information and has treated my issue very trivially. It is approaching two weeks since I have contacted Vonage about this problem and I not received a resolution to this matter; this is utterly unacceptable.

It is my hope that this letter reaches someone in the company that can assist me and rectify the errors in my bill. If any one has any suggestions or persons of interest that I can contact in this matter it would certainly be an enormous help.

Chad Felix
View user's profile Send private message
Member of the Week
Member of the Week

Joined: Aug 30, 2006
Posts: 120

PostPosted: Fri Nov 03, 2006 8:40 am    Post subject: Reply with quote Back to top


a quick look at the 'rates' page at:

details the exact cost of each call, and which calls are free. You'll see the UK cell phones are not free.

The link on their frontpage for details on the 'free europe' calling also states clearly that cell phones are not included:

However, getting incorrect information can be frustrating, but not uncommon. I've received bad information from pretty much every service I have. Videotron, rogers home phone, rogers cell phone, virgin mobile, my car dealership, you name it, they have all given me bad information at one time or another.

You do have a 30 day guarantee to cancel the service, therefore I would use that if you are not satisfied.

It's unfortunate, but customer service departments have high turn over, and more often then not you are speaking to someone that has not been on the job that long, or someone overseas who may not have a good grasp of the language Rolling Eyes

Bye Bye Bell.. it's been a slice!

Location: Montreal, Quebec
View user's profile Send private message
Vonage Forum Evangelist
Vonage Forum Evangelist

Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Fri Nov 03, 2006 11:12 pm    Post subject: Reply with quote Back to top

this forum isn't associated with Vonage directly, (it's not owned or opreated by Vonage) so not likely that someone at Vonage will read this enough to pay attention anyways..

all the info you were interested in, is clearly on their website, it has been since the day at Vonage started to offer the free LD to some EU Member States.. their web site has correct info, much better than their CS reps..

everyone (cell phones, landlines, Voip, etc) charges more for calls to Cell Phones in other countries, pretty much everywhere except Canada and The US charge the callers for making cell phone calls, even if a local call within that country.. the mobile gets all incomming free.. it's called "Caller Pays"..

if you're not happy, cancel your service.. I think you may even have 60 days (for some reason i remember posting about this from a newsletter this past summer) with Vonage Canada, but I'm not sure.. 30 is for sure..

Using Vonage (RT31P2) since Jan 05
on Rogers Cable -- 1M/256K

** Notice, has been purchased by google.. they are now 'invite only' .. PM me if you would like an invite..
View user's profile Send private message
Vonage Forum Master
Vonage Forum Master

Joined: Oct 15, 2006
Posts: 226

PostPosted: Wed Nov 08, 2006 5:52 pm    Post subject: eh Reply with quote Back to top

right on webfors on the international call rates.i do believe its stated in the TOS ( terms of service). have to painstakingly read it. i did. saved me on the hassle Wink
View user's profile Send private message Send e-mail
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

All times are GMT - 5 Hours

Vonage Service Plans

Vonage VoIP Members
Members List Members
New Today 0
Yesterday 1
Total 98690

Who Is On Site
Visitors 88
Members 0
Total 88

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 7.08
Change:   N/A
Up to 15 Minute Delay

Site Search

†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

** Certain call types excluded. is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.75 Seconds and 532 Pages In The Last 60 Seconds
The Vonage VoIP Forum