Sign up

Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Wladeklecs Posted:
In The Forum:
Lull schiefer fassadenplatten one
On Apr 25, 2017 at 19:31:45

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

I am looking for a
product that will
make my phone ring
louder so I can
hear using

In The Forum:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.


Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal

Vonage UK Review
Vonage UK Review

Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006

Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review

Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

Vonage Reviews

Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
Author Message
New Forum Member
New Forum Member

Joined: Nov 01, 2006
Posts: 1

PostPosted: Wed Nov 01, 2006 5:29 pm    Post subject: Customer Care Nightmare Reply with quote Back to top

I have recently become a Vonage customer and I am utterly disappointed in the service I have received.

When I initially signed up for the service I was given incorrect information by an associate from the very start. I specifically asked two key questions that were conditions for me utilizing the service.

1. That an International call block would be available to block calls overseas whilst still making available select countries that were free of charge.
2. That I would be able to call certain countries for free.

In both of these cases incorrect information was given to me by an associate.
When asked about the call block option she was not sure if your service could actually do what I requested. She then proceeded to check if it could be done, After a few minutes of double checking with whom ever she said “yes our service can do that” this as we both now know be cannot be done.

Secondly she volunteered the information that England would be a calling option. She did not indicate cell phones were not part of the free calling plan. She just indicated England would be free. I even went as far as asking her again and she confirmed her statement with no mention of these restrictions of this option.

My actions were based on incorrect information related to me by your associate and as a result I am experiencing discrepancies. Adding insult to injury I am receiving some of the worst customer service I have encountered , and I should know I have a customer service background. No one has apologized for the incorrect information that was given to me additionally, I have not be contacted by the "team leaders" and mangers after they have promised to “get back with me”

Team leader Daniel has specifically been slow in getting me key information and has treated my issue very trivially. It is approaching two weeks since I have contacted Vonage about this problem and I not received a resolution to this matter; this is utterly unacceptable.

It is my hope that this letter reaches someone in the company that can assist me and rectify the errors in my bill. If any one has any suggestions or persons of interest that I can contact in this matter it would certainly be an enormous help.

Chad Felix
View user's profile Send private message
Member of the Week
Member of the Week

Joined: Aug 30, 2006
Posts: 120

PostPosted: Fri Nov 03, 2006 8:40 am    Post subject: Reply with quote Back to top


a quick look at the 'rates' page at:

details the exact cost of each call, and which calls are free. You'll see the UK cell phones are not free.

The link on their frontpage for details on the 'free europe' calling also states clearly that cell phones are not included:

However, getting incorrect information can be frustrating, but not uncommon. I've received bad information from pretty much every service I have. Videotron, rogers home phone, rogers cell phone, virgin mobile, my car dealership, you name it, they have all given me bad information at one time or another.

You do have a 30 day guarantee to cancel the service, therefore I would use that if you are not satisfied.

It's unfortunate, but customer service departments have high turn over, and more often then not you are speaking to someone that has not been on the job that long, or someone overseas who may not have a good grasp of the language Rolling Eyes

Bye Bye Bell.. it's been a slice!

Location: Montreal, Quebec
View user's profile Send private message
Vonage Forum Evangelist
Vonage Forum Evangelist

Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Fri Nov 03, 2006 11:12 pm    Post subject: Reply with quote Back to top

this forum isn't associated with Vonage directly, (it's not owned or opreated by Vonage) so not likely that someone at Vonage will read this enough to pay attention anyways..

all the info you were interested in, is clearly on their website, it has been since the day at Vonage started to offer the free LD to some EU Member States.. their web site has correct info, much better than their CS reps..

everyone (cell phones, landlines, Voip, etc) charges more for calls to Cell Phones in other countries, pretty much everywhere except Canada and The US charge the callers for making cell phone calls, even if a local call within that country.. the mobile gets all incomming free.. it's called "Caller Pays"..

if you're not happy, cancel your service.. I think you may even have 60 days (for some reason i remember posting about this from a newsletter this past summer) with Vonage Canada, but I'm not sure.. 30 is for sure..

Using Vonage (RT31P2) since Jan 05
on Rogers Cable -- 1M/256K

** Notice, has been purchased by google.. they are now 'invite only' .. PM me if you would like an invite..
View user's profile Send private message
Vonage Forum Master
Vonage Forum Master

Joined: Oct 15, 2006
Posts: 226

PostPosted: Wed Nov 08, 2006 5:52 pm    Post subject: eh Reply with quote Back to top

right on webfors on the international call rates.i do believe its stated in the TOS ( terms of service). have to painstakingly read it. i did. saved me on the hassle Wink
View user's profile Send private message Send e-mail
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

All times are GMT - 5 Hours

Vonage Service Plans

Vonage VoIP Members
Members List Members
New leighru11
New Today 0
Yesterday 4
Total 100345

Who Is On Site
Visitors 150
Members 1
Total 151

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.52
Change:   N/A
Up to 15 Minute Delay

Site Search

†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

** Certain call types excluded. is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.84 Seconds and 369 Pages In The Last 60 Seconds
The Vonage VoIP Forum