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tplink Posted:
Im trying to add
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network. I
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On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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4th and 5th of
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peterlee Posted:
Had a call from a
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Ontario to my home
in
Scarborough, Onta
rio
...

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TELLDOUG Posted:
I am looking for a
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make my phone ring
louder so I can
hear using
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

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Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

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On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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vonage? I have
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...

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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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Nidae213
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Joined: Oct 10, 2006
Posts: 59
Location: Viginia Beach, VA

PostPosted: Mon Nov 06, 2006 8:51 am    Post subject: Re: Thanks Reply with quote Back to top

coolest wrote:

Unfortunately there is little I can do. I doubt that the police would do anything or be willing to do anything as they have their hands full with other crimes.


I beg your pardon. I did not say to just call the police. I said to file a police report. By doing so, you start the legal process to obtain calling records. And most police officers would die to stay back at the station and make phone calls. I would know considering my grandfather and father were police men for at least 15 years each. The suggestion to make a police report is part of Vonage legal policy to have customers call authorities. Before Vonage Legal can do ANYTHING, they have to have the police report.

coolest wrote:

Vonage should take active roll in this and work with other communication companies to figure this out. Instead of just simply saying that there is nothing that they can do. Real people are being victimized here with real consequences.


Vonage doesn't take the active roll because they may not be at fault. As well as that we don't have friendly business relations with EVERY company out there. And sometimes, there IS nothing we can do. Just because Vonage is a big company that makes lots of money doesn't mean that they can do everything.

coolest wrote:
In the mean time since you have access to internal information through your position and have people that listen to you, you have a unique way of finding out what is going on.


First off, I don't get paid nearly enough to begin what you are suggesting. Second, I've no access to the information in which you are speaking. They only way to get that information is to file a police report and contact Vonage Legal. Outside of that, there is nothing a standard Vonage tech or supervisor, for that matter, can do about this.

So again, please don't leave it up to the techs to figure out. You have to take an active role in solving your problem. Just because you are having a problem doesn't mean everyone has to bend over backward to help you. There are thousands of other people who aren't having a problem. So if you are having issues with bad calls or wrong numbers, file a police report for harassing phone calls and contact Vonage Legal.
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coolest
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 31, 2006
Posts: 20

PostPosted: Mon Nov 06, 2006 11:30 am    Post subject: PSTN Calls Reply with quote Back to top

Yes, I was with a normal PSTN phone company and then transferred my number to Vonage. I do receive PSTN calls to my Vonage currently.

Can you explain what you mean by "This can happen if someone had that number before and transferred it out"?
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Nidae213
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Joined: Oct 10, 2006
Posts: 59
Location: Viginia Beach, VA

PostPosted: Mon Nov 06, 2006 11:41 am    Post subject: Re: PSTN Calls Reply with quote Back to top

coolest wrote:
Can you explain what you mean by "This can happen if someone had that number before and transferred it out"?



The old company may still have the number in their database and could have possible assigned it to someone else because they didn't remove it yet. That can cause problems with receiving calls if they still think they have the number. In that case, you or whomever was having the issue would need to contact the company you were with and have them remove the number from their inventory. That usually solves the problem flat out.
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coolest
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Joined: Oct 31, 2006
Posts: 20

PostPosted: Tue Nov 07, 2006 9:23 am    Post subject: Reply with quote Back to top

No this is not the problem, I receive my calls just fine and I still do have another landline (PSTN) that I verify my Vonage line with.

This is something other than the incorrect setup. Somebody seems to be abusing my Vonage number.
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Nidae213
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Joined: Oct 10, 2006
Posts: 59
Location: Viginia Beach, VA

PostPosted: Tue Nov 07, 2006 11:55 am    Post subject: Reply with quote Back to top

Well, if you haven't ported your number over, call customer care and ask for a pre-epmtive credit to get a number changed. They should credit you for $10-13 and then do a number change and then all of you issues will be solved.
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NateHoy
Vonage Forum MVM
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Tue Nov 07, 2006 12:20 pm    Post subject: Reply with quote Back to top

Just to clarify one point. Someone appears to be abusing your telephone number. They are very likely not abusing your Vonage account.

Caller ID information is not all that hard to fake, if you have access to a phone trunk that can send it. Fortunately, most people are not in a position where they have that sort of access, so Caller ID abuse isn't rampant. I've worked for firms that have had their own phone trunks, and believe me when I tell you that:
(a) the data is VERY easy to fake, just plug whatever number you want in the caller ID field to be sent, and
(b) the companies that own these phone switches also deeply value the trust they have with their telecom providers, and wouldn't willingly allow such shenanigans to take place (but some abuse does happen).

I strongly suspect that is what is happening here. Someone, somewhere, is making calls using your phone number as their Caller ID. If your number had been reassigned by your old telephone company, people would have trouble calling you (because calls would be routed to that number).

If that's the case, then Vonage can't stop it. The calls are not being made on a Vonage switch. Only the person who owns that phone switch can stop it. And you're going to have to file a police report to get the ball rolling in that investigation, because that's going to require a database search of all of the calls that have been made with a caller ID matching your phone number, and a traceback to the switch that originated each call.

Vonage doesn't even BEGIN to have that kind of data. And the person who receives your calls can't get at it, either. Their phone company can, though, but they aren't going to disclose that to you just because you want it.

The Department of Homeland Security has the data, but mere mortals like the police need warrants to get it. Getting a warrant starts with filing a police report.

Even if it is a case where your old telephone company has issued someone an outbound-only line and accidentally put your caller ID data on it, you need to find out where the calls are really coming from. Which still requires a warrant, which still starts with a police report.

So, if you suspect someone is abusing your phone number, you have two choices:

1. File a police report so the police can try to figure out who that someone is.

2. Change your number.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
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Nidae213
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Joined: Oct 10, 2006
Posts: 59
Location: Viginia Beach, VA

PostPosted: Tue Nov 07, 2006 12:25 pm    Post subject: Reply with quote Back to top

Thank you NateHoy.

I couldn't find words to explain it better. I appreciate the long winded explanation. I'll be sure to get a copy of this thread and send the link to the fellow Vonage techs here because I get so many questions about Caller ID spoofing and such. Your explanation summed up what I've learned and added to it. Thank you so very much.
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coolest
Vonage Forum Associate
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Joined: Oct 31, 2006
Posts: 20

PostPosted: Tue Nov 07, 2006 1:18 pm    Post subject: Reply with quote Back to top

Changing the phone number is not an option for me.

Also, I only got one incident reported back to me, I am not sure how far my number is being abused (I can only know if the people call back saying "why you called me?").

I posted the message to see if anyone else also have had this problem and from the sounds of it there are couple of other people whose number were abused.

I will wait and see if this abuse continues and then act on it. I will file a report with the police or change back to a PSTN line; whatever it takes to stop this abuse.

There are some heated messages posted and I am not sure why!!! Confused
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Tue Nov 07, 2006 1:31 pm    Post subject: Reply with quote Back to top

Quote:
Also, I only got one incident reported back to me, I am not sure how far my number is being abused (I can only know if the people call back saying "why you called me?").


I hear you on that one. It's a pain in the butt when someone can pretend to be you (using a system that a lot of people have a lot of trust in). Unfortunately, caller ID spoofing is as easy as it is effective, simply because there is a lot of unjustfied trust in the caller ID system.

Quote:
I will wait and see if this abuse continues and then act on it. I will file a report with the police or change back to a PSTN line; whatever it takes to stop this abuse.


If this is actually abuse, then changing back to a PSTN line won't help you. If this is not abuse, then someone at your old telephone company needs to update their records.

If this is abuse, then someone is placing calls from some switch somewhere and simply faking in your caller ID information in that call. That sort of abuse can happen whether you are with Vonage, a cell company, or a PSTN. All the abuser needs to know is your phone number, so they can copy it into the "outbound caller ID" field in their phone switch, and voila' - instant phone number abuse.



This is very similar to spoofing the "from" field in an email, all replies go back to the "from" and the true originator of the email is unknown to the recipient. I run several web sites, and get a LOT of "returned" email that is simply the result of someone filling in a randomly-generated email address that ends in one of my domain names as the "from:" address. I also get my fair share of threatening letters from people who do not understand that I didn't send the email, and I can't stop other people from using email addresses in their from: fields.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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qwertyui
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Full Forum Member


Joined: Jun 24, 2006
Posts: 64

PostPosted: Wed Nov 08, 2006 8:30 pm    Post subject: Caller ID spoofing is widespread.... Reply with quote Back to top

Caller ID spoofing is widespread....

http://www.gadgettrail.com/2005/01/06/do-it-yourself-caller-id-spoofing/

http://www.msnbc.msn.com/id/11624504/

http://www.spoofcard.com/?gclid=CNrkl8bkuIgCFSjOJAodsmLEhw
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