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maiadd
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PostPosted: Tue Oct 31, 2006 1:14 pm    Post subject: Internet access to website Reply with quote Back to top

New to Vonage, number still not transferred from BS. I cannot access the website via IE7 or Firefox 2.0. Anyone else having the same problem, and are there any suggestions/solutions? Thanks.
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PostPosted: Tue Oct 31, 2006 7:58 pm    Post subject: Reply with quote Back to top

I assume that you're talking about the Vonage account web site. I'm using Firefox 1.5.0.7. The site seems a bit sluggish tonight, but I'm getting in all right.

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Bill1426
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PostPosted: Wed Nov 01, 2006 9:05 am    Post subject: Reply with quote Back to top

I too am having an issue getting to the Vonage site..
It loads about 75% then becomes unresponsive..
I am running IE 7..
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Pepperoni
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PostPosted: Wed Nov 01, 2006 11:00 am    Post subject: Re: Internet access to website Reply with quote Back to top

maiadd wrote:
New to Vonage, number still not transferred from BS. I cannot access the website via IE7 or Firefox 2.0. Anyone else having the same problem, and are there any suggestions/solutions? Thanks.


I have had persistent problems in the past using IE6.Switching to netscape made the site functional. That PC had no problem whatsoever on any other site. I was however, running W98, which was past its time as far as the technical ability of that OS. The evident symptom was a rapid flashing of the entire page, making the site unusable.

My new machine has no problem.
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Bill1426
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PostPosted: Mon Nov 06, 2006 4:46 pm    Post subject: Reply with quote Back to top

Ok I fixed the issue...
It seems that RealPlayer has an Add-on for Internet Explorer.
By disabling the Add-on, I can now get into Vonage..
So I went into Add/Remove Program and removed RealPlayer
(I use Microsoft Media Player anyway)..

I hope this helps you out...
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Nidae213
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Joined: Oct 10, 2006
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PostPosted: Mon Nov 06, 2006 5:53 pm    Post subject: Reply with quote Back to top

Actually, we werehaving issues with the siter itself.

So any fixes may have been coincidental.
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NewView
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PostPosted: Tue Nov 07, 2006 3:34 am    Post subject: Reply with quote Back to top

I was also having major problems accessing the site. Timeouts, repeatedly being asked to provide login ID & PW, lockups, etc. Especially problematic was trying to get to voicemail. The issues seem to be resolved now, but the site is still sluggish this morning, at 3:30am.

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