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harem1
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PostPosted: Tue Oct 31, 2006 9:42 am    Post subject: QOS continuing problem Reply with quote Back to top

I'm having a problem with my QOS and I'm really at a loss as to what to do. I'm consistantly having problems with my QOS, normally the problems are most prevelant in the afternoon after about 2:00 but the problems happen at various points throughout the day. I've made several calls to Vonage and they said they will adjust my settings. But normally I see no change. I've called my cable provider to see if its the connect that I'm having problems with but they say I need to talk to Vonage. I have a Linksys router and a Tarayon modem. I'm getting readings of about 25-50 QOS but my downloads and uploads are good, around 6Mbps on download and about 500-800 on the uploads. Can anyone give me some advice?
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Steve48
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PostPosted: Tue Oct 31, 2006 7:52 pm    Post subject: Reply with quote Back to top

Please post the technical details listed in the sticky message at the top of the forum.

What QoS readings are you referring to? How is your phone service? If your uploads and downloads are good and your phone service is good, I wouldn't worry about the readings.

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harem1
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PostPosted: Wed Nov 01, 2006 9:17 am    Post subject: RE: QOS problem Reply with quote Back to top

You wanted to get further info from me. I am having difficulties with my phone which I assumed to be a QOS problem since my other readings are good. Sometimes the person on the other line gets garbled or delayed audio but I sounds fine on my end. I also get this clicks like you're hanging up the phone. Sometimes it clicks twice and disconnects the phone altogether and the phone lights on my router go out but I don't lose an internet connection on my computer. I also get disconnected quite a bit on my fax machine. Normally when I'm trying to send faxes of 3 or more pages. But it also happens when just sending one or two sometimes, too. I'm just really frustrated because every time I call Vonage they tell me its Time Warner (was Adelphia until they got bought out) and every time I call Timer Warner they say its Vonage and I go around and around in circles. Do have defective equipment or something? I'm just at a loss.

This is the equipment I have and the test I just ran. The down load is a lot lower than yesterday but sill not really low or anything.

Linsys Router model #RTP300
Terayon Modem model #TJ715X
Download 1,927,464 bps
Upload 487,320 bps
QOS 26%
RTT 66 ms
MaxPause 161 ms
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Steve48
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PostPosted: Wed Nov 01, 2006 10:24 pm    Post subject: Reply with quote Back to top

After you run the Voip test, please go to the advanced tab and post all of the information that you see there. It's about twice as much as you've posted. Then remove your RTP300 from the setup. Plug your computer directly into your modem and re-run the test. Post that data as well.

What I see so far is a pretty large maximum pause, which tends to support Vonage's position, but let's look at some more data.

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harem1
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PostPosted: Tue Nov 07, 2006 12:00 pm    Post subject: QOS continuing problem Reply with quote Back to top

Hello,

I appologize for the delay on the post back. I have been on the road for a while. Here's the numbers you requested. Thank you for your help! Also I have got a new modem from Time Warner. A friend recommended I try getting a new one. It is a Motorola SB5101. Hopefully this helps, and you can give me some advice as to what to do! Thank you.

Without Router:

Speed test statistics
---------------------
Download speed: 7333752 bps
Upload speed: 490168 bps
Quality of service: 67 %
Download test type: socket
Upload test type: socket
Maximum download pause: 131 ms
Average download pause: 4 ms
Minimum round trip time to server: 66 ms
Average round trip time to server: 67 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.4 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.9


With Router:

Speed test statistics
---------------------
Download speed: 6476736 bps
Upload speed: 487208 bps
Quality of service: 60 %
Download test type: socket
Upload test type: socket
Maximum download pause: 197 ms
Average download pause: 6 ms
Minimum round trip time to server: 66 ms
Average round trip time to server: 71 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.5 ms
Jitter: server --> you: 8.7 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.9
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Steve48
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PostPosted: Tue Nov 07, 2006 8:17 pm    Post subject: Reply with quote Back to top

Both of these data sets look pretty good. Are they with the new modem or the old? If it's the new modem, has that improved your phone service?

The one real clue that we have is that the problems appear to change with time of day, which suggests a traffic density issue. That would be an ISP problem. At this point, I think you should try the new modem and see if that improves things. If it doesn't, try to get some Voip test data during a period when the phone quality is down.

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harem1
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PostPosted: Wed Nov 08, 2006 11:02 am    Post subject: QOS continuing problem Reply with quote Back to top

Yes these posts were from the new modem. I have noticed it has been better so far. Maybe that will cure my problem. If I'm still having issues, I'll post another reply. Thanks for your help.
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Itsmebp
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PostPosted: Sun Nov 12, 2006 8:22 am    Post subject: How to slove you QoS Problem Reply with quote Back to top

I had a pretty bad, and I do mean bad QoS problem back when I signed up back in February. I bought this device from Hawking Tech that goes between the cable modem and the router.

The device is the the Hawking Tech HBB1 Broadband Booster, and it works great. Basically what it does is prioritize your packets putting Voip in front and it does it automatically. There is no configuration on your part whatsoever.

The link below will take you right to it.

Hawking Tech
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almahix
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Joined: Jun 01, 2004
Posts: 183
Location: Central California Coast

PostPosted: Sun Nov 12, 2006 1:58 pm    Post subject: Re: How to slove you QoS Problem Reply with quote Back to top

Itsmebp wrote:
I had a pretty bad, and I do mean bad QoS problem back when I signed up back in February. I bought this device from Hawking Tech that goes between the cable modem and the router.

The device is the the Hawking Tech HBB1 Broadband Booster, and it works great. Basically what it does is prioritize your packets putting Voip in front and it does it automatically. There is no configuration on your part whatsoever.

The link below will take you right to it.

Hawking Tech

The Hawking Tech HBB1 Broadband Booster did nothing for me, in fact it seemed to make my Linksys WRT54GSv2 router behind it unstable, requiring occasional reboots. I disconnected it and put it back in the box. You want it?

Is it intended strictly as a Voip packet optimizer? I don't remember.

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Itsmebp
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PostPosted: Tue Nov 14, 2006 8:35 am    Post subject: Re: How to slove you QoS Problem Reply with quote Back to top

almahix wrote:
Itsmebp wrote:
I had a pretty bad, and I do mean bad QoS problem back when I signed up back in February. I bought this device from Hawking Tech that goes between the cable modem and the router.

The device is the the Hawking Tech HBB1 Broadband Booster, and it works great. Basically what it does is prioritize your packets putting Voip in front and it does it automatically. There is no configuration on your part whatsoever.

The link below will take you right to it.

Hawking Tech

The Hawking Tech HBB1 Broadband Booster did nothing for me, in fact it seemed to make my Linksys WRT54GSv2 router behind it unstable, requiring occasional reboots. I disconnected it and put it back in the box. You want it?

Is it intended strictly as a Voip packet optimizer? I don't remember.



Sorry to hear that. It worked for me, I'm using a Netgear Router and have the PAP2 behind it. Since putting in the HBB1 never had a problem again, phone service works just like my old POTS line. However I was never able to get my FAX to work right ever again.
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