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fentyway
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Joined: Oct 29, 2006
Posts: 8

PostPosted: Sun Oct 29, 2006 9:29 pm    Post subject: Wifi phone UT F1000, problems with resgistering via Reply with quote Back to top

I have had my f1000 for two months, on the 23 of October was the last
time I got to make or receive a call on it, it was just resetting it self every 3 minutes for a 1 hour period, then nothing else happen.
it was purchase directly from Vonage.

When I turn on my phone it says connecting to: then Resgistering via: nothing else happens. I have gone to other APs that I have used before , the same thing happens.

I spent a wait time of 30 minutes to speak to the Vonage support, then a 2hour conversation via telephone, we tried resetting , factory reset etc, my laptop has no problem connecting to the AP,

Has any one has experience this?

how I get this problem solved? factory resetting did not work....
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howiewifi
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Joined: Dec 13, 2005
Posts: 330

PostPosted: Sun Oct 29, 2006 9:42 pm    Post subject: Reply with quote Back to top

The most likely trouble with your phone is that Vonage set up a faulty config file for the phone. When you turn the phone on (and periodically after that) the phone pulls a config file from Vonage. If the file is different from what is in the phone, then the phone reboots to use the new file.

What you are seeing is likely coming from an incorrect value in that file - if the phone sees values out of range, then it will not use the values that were downloaded but will instead reset to the deafults as the defaults are at least valid. The trouble is that the phone will continue to download config files and they will "always" be different.

One way to test this is to block connections to the Vonage config servers from your AP (maybe even just disconnect the AP from the internet). In that case,m the phone should like and not reboot.

The proper way to fix this is to get Vonage support to put a good config file back for you.
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