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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

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mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
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Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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On Sep 30, 2016 at 00:37:45


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PeteINA
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PostPosted: Mon Sep 20, 2004 10:27 pm    Post subject: Vonage disconnect fee Reply with quote Back to top

Has anyone noticed the "Disconnect Fee" section of the Vonage Terms of Service Agreement? Specifically, it states that Vonage will charge your credit card $39.99 for each line that you have configured if or when you discontinue their service. (Oh, you'll get that charge credited to your card when you return the ATA that Vonage has supplied ... so maybe that's not too bad.)

Vonage has entered into agreements with other hardware vendors to include Voip support in their products (see Linksys, D-Link to name two), which you purchase from a supplier, like Office Max, Fry's Electronics, etc. In most cases, this hardware includes other functions, such as firewall or router services.

If/When you discontinue the Vonage service, Vonage will still ding your account for the $39.99 per line that you have configured, regardless of who's ATA you're using, including the Linksys or D-Link routers with Voip support.

This scenario is wrong in my opinion. I own the router, the purchase of which I justified based on the router/firewall function - the Voip function was a nice additional attraction. I'm not about to return it to Vonage for credit, as I'm using it for router/firewall services on my home or small office network - and Vonage doesn't offer to purchase the device from me so that I'd be "whole". So, Vonage dings me.

Sorry, Vonage. I won't be your customer under these circumstances.

Pete
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nasdaq
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PostPosted: Wed Oct 06, 2004 3:43 am    Post subject: Reply with quote Back to top

I have to agree that the Vonage disconnect fee is a major downer. I read Packet8 and they have a fee of $59 if you discontinue service within the first twelve months of service, but after that nothing! I think that's Vonage should do also.

I agree on the equipment that I purchase on my own and not through Vonage, it's my hardware and I shouldn't have to send it back to get my $39.99 back minus the money spent on USPS, UPS, or FedEx.

Packet8 offers a 30 day trail period compared to Vonage's 14 day.

BTW I just signed up for Vonage but I still want people to know what other companies have to offer. Like anything there are pros and cons

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mjp621
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PostPosted: Wed Oct 06, 2004 12:35 pm    Post subject: If you discontinue Vonage ... Reply with quote Back to top

I understood the deal a little differently. In order to simplify the matter of switching to Vonage I called them directly and they sent me the ATA. I was told by the Vonage agent that if I discontined service I would be charged for the ATA until I returned it. That seemed fair to me. Maybe I missed something?
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PeteINA
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PostPosted: Wed Oct 06, 2004 12:56 pm    Post subject: Reply with quote Back to top

mpj621,
You missed the fact that I have the option to purchase an ATA (Linksys, and others) which is supported by Vonage and that provides additional features and function (like firewall/router) for my home network.

The deal is the same either way - you discontinue the service and you're charged $39.99 per configured line (up to two) unless you return the ATA , whether you've purchased the device from Fry's, Office Depot, etc. or if you have used an ATA provided by Vonage.

I simply object to a policy that requires surrender of a device that I've purchased, and that the company has no financial interest.
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mjp621
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PostPosted: Wed Oct 06, 2004 6:33 pm    Post subject: Vonage ATA deposit Reply with quote Back to top

I already had a router that included a fire wall. Since it looks to me that I shall be keeping Vonage, the deal works out for me. If I decide to terminate Vonage at a future date, the money I shall have saved will more than compensate me for the $39, if I decide NOT to return the Vonage ATA.
My Vonage phone bill is about one third of what it was with Verizon. Verizon is no better and is far more difficult to deal with.
Unless Vonage service degrades from what it is today, I will keep it.
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BDT
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PostPosted: Fri Oct 08, 2004 5:57 pm    Post subject: Reply with quote Back to top

Just another way for Vonage to nickel and dime the customer. Here in Canada, the northern peso equates the cancelation fee to ~$55.00. It will cost me ~$20.00 plus to ship it back to them. Time money hassle - solution sucked it up and took a hammer to it. Looks great all over the road. Based on the poor quality of service both the Voip and customer service it is the appropriate way to go.
nasdaq
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PostPosted: Wed Oct 13, 2004 4:16 pm    Post subject: Reply with quote Back to top

I was just looking at Packet8 TOS again and noticed that if the hardware was bought from a retailer they don't charge at all to disconnect.

(Retail customers will not be required to pay any Disconnection fees.)

Vonage, maybe you should copy what Packet8 does concerning disconnect fees?

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PeteINA
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PostPosted: Thu Oct 28, 2004 10:01 pm    Post subject: Reply with quote Back to top

nasdaq wrote:
I was just looking at Packet8 TOS again and noticed that if the hardware was bought from a retailer they don't charge at all to disconnect.

(Retail customers will not be required to pay any Disconnection fees.)

Vonage, maybe you should copy what Packet8 does concerning disconnect fees?


Agreed ... Packet8 looks like a very cool deal, however, the ATA supports only a single phone line. Fry's Electronics here offers the Broadband Phone Adapter for $69.99, with a $60.00 rebate. And they include two months of free service and free activation! The rebate coupon suggests that's a total value of $129.85. Though you don't have to return the adapter to Packet8, if you discontinue their service within a year of the activation of service, you'll be dinged $59 for disconnecting.

Vonage would be more attractive if they'd implement a similar practice. It looks like Packet8 supports more area codes too.
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JStein
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PostPosted: Wed Oct 12, 2005 3:05 pm    Post subject: Don't be deceived by Packet8 Reply with quote Back to top

Packet8 is not a better deal. I've documented my experience.
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Trowski
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PostPosted: Wed Oct 12, 2005 3:08 pm    Post subject: Reply with quote Back to top

P8 is losing money hand over fist.....
And if you are with Vonage you will be charged the fee if you have had the service under 1 year, unless you return the adapter they sent you. After one year, no.

Pete, how long have you been a Vonage customer?

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