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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage UK
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mogger
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Joined: Oct 24, 2006
Posts: 22

PostPosted: Sat Oct 28, 2006 8:48 am    Post subject: Directory Reply with quote Back to top

Does Vonage compile a telephone directory or do we just go into the BTphone book..And if so and we want ex-directory can we.
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skin06
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Joined: Aug 27, 2006
Posts: 120
Location: Cheshire, UK

PostPosted: Sun Oct 29, 2006 4:36 am    Post subject: No directory listing Reply with quote Back to top

I think we don't get any directory listing, Vonage do not publish any numbers in BT directories, or any other for that matter....Its just not a service they offer yet.
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mogger
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PostPosted: Mon Oct 30, 2006 10:49 am    Post subject: reply Reply with quote Back to top

thanx.You would'nt happen to know why they are publishing international call charges while on tv they are advertising them as free?
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skin06
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Joined: Aug 27, 2006
Posts: 120
Location: Cheshire, UK

PostPosted: Mon Oct 30, 2006 10:53 am    Post subject: International Call charges Reply with quote Back to top

As far as I know, International calls with Vonage UK are chargeable, maybe US/Canada accounts are different, its best to call customer service and check the agreement you signed up on.
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che
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Joined: Oct 15, 2006
Posts: 226

PostPosted: Mon Oct 30, 2006 6:13 pm    Post subject: to answer your question Reply with quote Back to top

w/ Vonage you get FREE calls to US( calls to cellphones free also for US) , Canada, puerto rico, spain, italy, france & ireland <FREE calls to landlines only>

FRee calls: vonage-vonage anywhere in the world Smile
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insight713
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Joined: Nov 25, 2006
Posts: 30
Location: "The World"

PostPosted: Mon Nov 27, 2006 2:23 pm    Post subject: Reply with quote Back to top

Quoting:
http://www.vonage.co.uk/specialoffers/index_uk.php#


Vonage UK is way different from Vonage US.
What holds true for Vonage US doesn't necessarily hold true for Vonage UK
Furthermore, there's several promos for Vonage UK... here's just the one on the
vonage.co.uk site.

To sum up the info on the link I provided:

5.99 - free unlimited calls to landlines in the
UK / Ireland
7.99 - free unlimited calls to landlines in the
UK / Ireland / US / Canada / France / Spain / Italy
7.99 - free unlimited calls to landlines in the
UK / Ireland / US / Canada /Australia / New Zealand / Germany

_________________
"There's only one thing real about this world and that's us! The players!
Getting stronger and defeating others!
That's the way this game is played!"

— Haseo, .hack//G.U.
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vlenters
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Joined: Sep 11, 2006
Posts: 29
Location: London

PostPosted: Thu Dec 07, 2006 11:36 am    Post subject: Reply with quote Back to top

It looks like you have to be a new customer to make use of the free calls to US etc.. I will ask them if I can upgrade to free calls abroad if I am an existing cutomer.

_________________
Residential Letting Agent in Croydon, UK
www.gatewayletting.com
Landlords can advertise UK property on Rightmove for £19.99
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vlenters
Vonage Forum Junior
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Joined: Sep 11, 2006
Posts: 29
Location: London

PostPosted: Thu Dec 07, 2006 11:58 am    Post subject: Reply with quote Back to top

I phoned customer services and the guy said that existing customers can get World plan 1 or 2 as well (free US etc calls). However a new account has to be created and then all your numbers moved over to the new account. Hopefully that will happen painlessly as I don't feel like being without a phone for a day.

The activation and shipping charges are also waived for existing customers although I will make sure of the activation charges because that does not sound like Vonage to not charge for a new account.

Will let you know how smooth it went. Must just decide if I want to go with the australia or europe package.(both include free calls to UK, ireland, US, canada). Next step would be to get free mobile calls because that is a real drain on the finances.

_________________
Residential Letting Agent in Croydon, UK
www.gatewayletting.com
Landlords can advertise UK property on Rightmove for £19.99
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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