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Does Comcast lockout Vonage enabled routers in certain areas to cause users to change to their VoIP service?
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Joined: Oct 27, 2006
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PostPosted: Sat Oct 28, 2006 1:00 am    Post subject: Comcast won't play with Vonage router Reply with quote Back to top

I think Comcast is out to get Vonage.
1. Your location - Chicago
2. Your ISP name and type - Comcast Cable
3. Upload and download speeds - 347 kbps & 3 Mbps
4. Modem make and model - Motorola Surfboard SB5120
5. Type of Vonage adapter used - Linksys RT31P2
6. Setup of Network -
Current - Working
Modem-->Netgear WGT624-->Linksys->PC

Want - Was Working before Oct 27
Modem-->Linksys-->Netgear WGT624-->->PC

7. Issue you are experiencing
Linksys router does not work anymore after 2 days of dropped calls then no internet connection. I want to return to my previous setup.
8. Run this Voip Test:
peed test statistics
Download speed: 3082944 bps
Upload speed: 347592 bps
Quality of service: 3 %
Download test type: socket
Upload test type: socket
Maximum download pause: 631 ms
Average download pause: 5 ms
Minimum round trip time to server: 31 ms
Average round trip time to server: 55 ms

Voip test statistics
Jitter: you --> server: 5.1 ms
Jitter: server --> you: 8.5 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 5
Estimated MOS score: 3.9

After an afternoon of no connection I called up Comcast and they had me go through the routine. Then they wanted to hand me off to the Linksys support. What I wanted to know was why I was getting a 24.X.X.X on my directly connected computer but was getting a 64.X.X.X for an IP for my Linksys. She was talking about "my router was giving me that 64. IP." I was trying to convey to her that Comcast was giving my router that IP and my local network was 192.168.X.X not a 64. IP. After talking to the wall for 20 minutes I let her connect me to Linksys. Linksys support was pleasant and had do a clone which I never had done before and after that didn't work change my MTU to 1450. It could get a Comcast IP but no ping to yahoo or even to my Comcast default gateway. Linksys now wants me to return the router because it must defective.

I decided that the router could not be the problem after working for over a year and no changes on my side. I connected the Netgear router to the modem and it worked after cloning the MAC with no problems. I connected the Linksys behind the Netgear and shazam it starts to work also. I get dial tone and everything. I don't think this the best setup.

Detailed map of Lan setup
N= Netgear
L=Linksys Lan
LW = Linksys Wan
PC = Computer
WA = 802.11a Wireless Access Point
[] = Ethernet port

Modem --> Netgear [PC][WA][L][LW]

Since you got this far, I thank you. For my question:
Why is the Linksys not working connected directly to my modem and Comcast?
Is it because Comcast came out with Voip solution?
Are they in cahoots with ComEd my power just went out for 5 min too, for real?
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