Transfer number to a different provider

Posts: 1 · New Forum Member Joined: Oct 27, 2006 Posts: 1

I attempted to switch providers from Vonage to another company and transfer my phone number. The order has been rejected by Vonage twice because of "address problems". I've called Vonage customer service and they couldn't help. Has anyone heard of such a problem before? Any ideas on how to proceed?

Thanks.

Posts: 6 · New Forum Member Joined: Dec 30, 2006 Posts: 6

Winback, transfering a number that was ported to Vonage to another phone company or back to where it was ported from.
here's how:
1. Keep Vonage account active until the winback process is complete. (why? For LEC to confirm account`s active and prevent the number from being accidentaly given to other customers)
2. Call Vonage to cancel account when the winback is complete.

Note: Disconnected numbers can also be ported out as long as it is transferred in to Vonage originally.

hope tha`ll help. Smile

Posts: 6 · New Forum Member Joined: Dec 30, 2006 Posts: 6

Or, have you provided them your PON from the receiving LEC as proof of the number transfer request?
Since i suppose, they would forward it to the carrier on you bahalf. Also what i know is that Vonage does not take part in the whole winback process.

Posts: 5 · New Forum Member Joined: Jan 18, 2007 Posts: 5

Hi..I work with the lnp dept in Vonage. you have to call in to Vonage and ask for the address on your customer service record...hope that helps! if you have any more questions feel free to email me @ shortie2go@yahoo.ca
peace

Posts: 64 · Full Forum Member Joined: Aug 02, 2013 Posts: 64

Just make sure that your Vonage account name is exactly the same as your previous account and you shouldn't have any problems.