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northern
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Joined: Oct 26, 2005
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PostPosted: Thu Oct 26, 2006 6:10 pm    Post subject: clear incoming calls, fuzzy outgoing calls Reply with quote Back to top

Hi

I have 604 Vancouver Vonage Number and receive incoming calls clearly but outgoing calls are often fuzzy.

For the incoming calls I can talk and hear clearly. For the outgoing calls everything is fuzzy.

Could this be as for incoming calls Vonage receive the call in Vancouver but for outgoing calls the call routes through New Jersey USA and is more subject to internet conjestion?

Here is the info from the Vonage forums speed test
Download 3,915,616 bps
Upload 514,176 bps
QOS 98%
RTT 124 ms
MaxPause 21 ms
I have a Linksys Pap2 phone adapter.

Thanks for any advice
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webfors
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PostPosted: Sun Oct 29, 2006 8:30 pm    Post subject: Reply with quote Back to top

Hrm.. your phone adapter communicates with the same Vonage proxy for incoming and outgoing calls. Therefore, there shouldn't be a difference in terms of the route. Your speed test looks great, and the QoS is as good as you would want. So I don't see a problem there.

What is the config of your home network? Router model, version, firmware version? Do you have QoS configured on the router to prioritize the PAP2 traffic?

What types of phones do you use? Do you use the same phone for all calls, incoming and outgoing? Or do you tend to use one phone for incoming (like we do with our cordless phones) and when you make an outgoing call another (we tend to sit down at the desk and use our Vista 350 desk phone when getting ready for long phone calls to parents, friends, etc).

When you say fuzzy, do you mean echo, blackouts, or just static, or.. ?

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rubens
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Joined: Aug 02, 2005
Posts: 11
Location: Vancouver, Canada

PostPosted: Wed Nov 08, 2006 6:35 pm    Post subject: Reply with quote Back to top

I have the exact same problems calling other 604 numbers. My speed test is fine. Vonage is using a lot of compression for outgoing calls to the 604 area code resulting in poor quality. Calls to other area codes usually don't have this problem. I have tried pursuing the issue with technical support but have given up after spending hours on the phone.

My conclusion is that my time is worth more than Vonage savings so I am in the process of switching back to Telus.
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dbarkeep
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Joined: Aug 01, 2006
Posts: 92

PostPosted: Tue Nov 21, 2006 1:25 am    Post subject: Reply with quote Back to top

The compression used is based solely on who you are calling and your bandwidth saver setting regardless if it is an incoming or outgoing call.

Depending on your setting and who you are calling it will negotiate either G.711u, G.726 or G.729. Often when calling cell phones the only supported codec will be G.729 which may be the source of your issue.

SDP m(media) field =

Codec preference based on Bandwidth Saver settings:

90k = 0, 2 18 (G.711u, G.726, G.729)
50k = 2, 0, 18
30k = 18, 2, 0 (i think)

Regardless, it appears not to be a compression / codec issue, and is most likely related to an ISP or other issue. Webfors also asks some good questions that may lead to a resolution.

- Kukk
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