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RayW
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Joined: Feb 27, 2006
Posts: 7

PostPosted: Tue Oct 24, 2006 9:31 am    Post subject: Same number given to several customers Reply with quote Back to top

Here's a good one...good 'ol Vonage has given my number, after I cancelled my account, to two other people. I finally phoned Vonage today and the lady there checked my number. She said she was having difficulty finding my old account since there is more than one name on that number.

DUH.

Even after I dumped that stupid company, I still get haunted by them!
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dconnor
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Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Tue Oct 24, 2006 9:39 am    Post subject: Reply with quote Back to top

Quote:
...good 'ol Vonage has given my number, after I cancelled my account...


The moment you canceled, it was no longer your number.

All phone companies recycle phone numbers, 6 months is the usual time frame for re-use.

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bg4
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Joined: Aug 04, 2005
Posts: 164
Location: Long Island NY

PostPosted: Tue Oct 24, 2006 10:07 am    Post subject: Reply with quote Back to top

did I miss something?

You leave Vonage - phone number cancelled. Vonage reassigns the number. Basically what and why they did that is not your concern but I digress.

How did you get affected by this? Get phone calls? How are you still being haunted?

Vonage wasnt for you. So how were thet stupid?

_________________
Bob-Long Island NY
Vonage Customer since August 8, 2005
ISP: Optimum Online
Router Motorola VT2442
Setup: SB4200>VT2442>Linksys WRT54G v2.2 (running WRT) wifi enabled-port 1 to switch>two PC's-
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RayW
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Joined: Feb 27, 2006
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PostPosted: Tue Oct 24, 2006 10:25 am    Post subject: Reply with quote Back to top

dconnor wrote:
Quote:
...good 'ol Vonage has given my number, after I cancelled my account...


The moment you canceled, it was no longer your number.

All phone companies recycle phone numbers, 6 months is the usual time frame for re-use.


WRONG. My number was switched from Vonage to another broadband service. It is still my number.
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dconnor
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PostPosted: Tue Oct 24, 2006 10:42 am    Post subject: Reply with quote Back to top

RayW wrote:
dconnor wrote:
Quote:
...good 'ol Vonage has given my number, after I cancelled my account...


The moment you canceled, it was no longer your number.

All phone companies recycle phone numbers, 6 months is the usual time frame for re-use.


WRONG. My number was switched from Vonage to another broadband service. It is still my number.


Well then, if your number was in fact switched from Vonage to another broadband service, how could Vonage be using it?

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taylor2767
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Joined: May 05, 2005
Posts: 400

PostPosted: Tue Oct 24, 2006 11:00 am    Post subject: Reply with quote Back to top

Well I guess that is the point of his thread and Vonage can only answer that question.
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RayW
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PostPosted: Tue Oct 24, 2006 2:40 pm    Post subject: Reply with quote Back to top

dconnor wrote:
RayW wrote:
dconnor wrote:
Quote:
...good 'ol Vonage has given my number, after I cancelled my account...


The moment you canceled, it was no longer your number.

All phone companies recycle phone numbers, 6 months is the usual time frame for re-use.


WRONG. My number was switched from Vonage to another broadband service. It is still my number.


Well then, if your number was in fact switched from Vonage to another broadband service, how could Vonage be using it?


Ah, therein lies the rub. I have no idea how Vonage can use it.
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bg4
Vonage Forum Master
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Joined: Aug 04, 2005
Posts: 164
Location: Long Island NY

PostPosted: Tue Oct 24, 2006 4:40 pm    Post subject: Reply with quote Back to top

not sure if I'm beating a horse senseless but here goes

did you port number or get one assigned from Vonage?

If you got one assigned then - as everyone says: whats the beef?

Now if you ported it from somewhere and its "technically" yours thats a horse of a different color and not even beaten up. Hmm mixing metaphors.

_________________
Bob-Long Island NY
Vonage Customer since August 8, 2005
ISP: Optimum Online
Router Motorola VT2442
Setup: SB4200>VT2442>Linksys WRT54G v2.2 (running WRT) wifi enabled-port 1 to switch>two PC's-
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stardust
Vonage Forum Senior
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Joined: May 30, 2006
Posts: 143

PostPosted: Tue Oct 24, 2006 7:49 pm    Post subject: Reply with quote Back to top

way to go w/ your metaphors. Eek

correct me if im wrong, bt based on the previous posts, what you are saying is that that number is originally yours.you ported that number over to Vonage from another carrier so technically, that number belonged to you. (i guess you are quite right there)

now, along the way, you had decided to cancel your account and had swtched back to your orginal provider or to a new provider.;so technically speaking, you are porting out your number to Vonage right? is that what you getting at? because if that is what you meant to say, then, your von account must remain active until the other carrier can take it from Vonage, otherwise, that number gets lost, and worse, be assigned to somebody else.
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stardust
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Joined: May 30, 2006
Posts: 143

PostPosted: Tue Oct 24, 2006 7:52 pm    Post subject: Reply with quote Back to top

and pardon me for saying this, Vonage is not a stupid company. however, it may appear to be so if the user isnt a techie-friendly person, or simply put in your own language, stupid.

peace. Twisted Evil


Last edited by stardust on Tue Oct 24, 2006 8:32 pm; edited 1 time in total
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