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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

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granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

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mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

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Topic:
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On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

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TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

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Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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wafdof
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PostPosted: Mon Oct 23, 2006 7:35 pm    Post subject: Is anyone in charge? Reply with quote Back to top

A local store was offering a $200 rebate if I signed up for a year of Vonage service. I was already a long-term Vonage customer, so I called the ironically named Vonage customer service to ask if I could do this and simply pick up an additional year obligation. I was told no sweat, just sign up as a new account, and they could move the number to the new account later. As usual with Vonage, this person was very heavily accented, probably overseas.

I made the purchase, then called customer service to get my old number transferred and was told they had to merge the accounts. I don’t know what their system is or the difference between transfer and merge so I told her what I was doing and she said this would be the best method to end up where I wanted to be.

Didn’t check the account for awhile. When I did I saw that I’d ended up with two numbers on the same account at a higher charge. Then, I get a charge on my card for $200. A call through their voice menu hell to customer service. This CS rep said was because the accounts were merged thus the rebate wasn't usable. They'd have someone higher that could fix the problem get in touch with me within 24-48 hours.

A week later still no call, no email. I call back, go through the voice system hell, and am again assured someone who could fix the problem will get back to me within 24-48 hours. A week later, still not hearing anything, I call back and talk to Customer service, (Shari, she was very polite though powerless in a difficult situation) get told after 40 minutes on the phone that I'm screwed in spite of doing what customer service said to do all along the line, and just to make sure the burn hurts, I’ll get charged a disconnect fee if I want to leave. I asked for someone in charge’s name and address to do a snail mail, but she couldn’t give me anyone’s name. Just the corporate office street address. Wow. Not even anyone in charge, I guess. Or maybe they’re in India.

I’m out $200 plus a disconnect fee (I’m switching to anybody but Vonage) for doing what customer service said to do. No recourse, no access to anyone in charge of anything. She asked me what they could do to keep me as a customer. I can’t imagine anything, can you?

John Holley
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HyDr0
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Posts: 17

PostPosted: Mon Oct 23, 2006 7:43 pm    Post subject: Re: Is anyone in charge? Reply with quote Back to top

wafdof wrote:
A local store was offering a $200 rebate if I signed up for a year of Vonage service. I was already a long-term Vonage customer, so I called the ironically named Vonage customer service to ask if I could do this and simply pick up an additional year obligation. I was told no sweat, just sign up as a new account, and they could move the number to the new account later. As usual with Vonage, this person was very heavily accented, probably overseas.

I made the purchase, then called customer service to get my old number transferred and was told they had to merge the accounts. I don’t know what their system is or the difference between transfer and merge so I told her what I was doing and she said this would be the best method to end up where I wanted to be.

Didn’t check the account for awhile. When I did I saw that I’d ended up with two numbers on the same account at a higher charge. Then, I get a charge on my card for $200. A call through their voice menu hell to customer service. This CS rep said was because the accounts were merged thus the rebate wasn't usable. They'd have someone higher that could fix the problem get in touch with me within 24-48 hours.

A week later still no call, no email. I call back, go through the voice system hell, and am again assured someone who could fix the problem will get back to me within 24-48 hours. A week later, still not hearing anything, I call back and talk to Customer service, (Shari, she was very polite though powerless in a difficult situation) get told after 40 minutes on the phone that I'm screwed in spite of doing what customer service said to do all along the line, and just to make sure the burn hurts, I’ll get charged a disconnect fee if I want to leave. I asked for someone in charge’s name and address to do a snail mail, but she couldn’t give me anyone’s name. Just the corporate office street address. Wow. Not even anyone in charge, I guess. Or maybe they’re in India.

I’m out $200 plus a disconnect fee (I’m switching to anybody but Vonage) for doing what customer service said to do. No recourse, no access to anyone in charge of anything. She asked me what they could do to keep me as a customer. I can’t imagine anything, can you?

John Holley
]

To be honest that situation is not anyone elses fault but your own. You got greedy and thus paid for it. The idiot that merged the accounts was jut doing what they were trained to do. So you cannot really blame them. May i suggest that next time you read the fine print and research it before you decide to make a decision like that. and yes i am a Vonage customer.
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Steve48
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PostPosted: Mon Oct 23, 2006 7:48 pm    Post subject: Reply with quote Back to top

Wafdof, if you're interested in pursuing things just one more time, try dropping Vonage an Email using the forum contact page (menu, top left, Vonage Information/Contact Support). We're told this gets special attention. Describe the situation like you've described it to us.

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wafdof
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PostPosted: Mon Oct 23, 2006 7:54 pm    Post subject: I don't think so... Reply with quote Back to top

Got greedy? They were offering the rebate because of the year obligation. I called and asked them if I could do what I did and fit into the rebate. They said yes. That's not greedy. I asked them if I could do it and how to do so. Then did what they said. That's asking the company if I fit, then trusting their answer. Obviously naively.

Thanks for the contact, I'll try it.
John
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wafdof
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PostPosted: Mon Oct 23, 2006 8:01 pm    Post subject: Contact Support Reply with quote Back to top

Broken link, 404 error. I'll try again later in case the server was just down.

thanks, john
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dconnor
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PostPosted: Mon Oct 23, 2006 8:14 pm    Post subject: Re: Contact Support Reply with quote Back to top

wafdof wrote:
Broken link, 404 error. I'll try again later in case the server was just down.

thanks, john
Sorry, I've had some server issues, it should be fixed in an hour.

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HyDr0
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Joined: Oct 23, 2006
Posts: 17

PostPosted: Mon Oct 23, 2006 8:23 pm    Post subject: Re: I don't think so... Reply with quote Back to top

wafdof wrote:
Got greedy? They were offering the rebate because of the year obligation. I called and asked them if I could do what I did and fit into the rebate. They said yes. That's not greedy. I asked them if I could do it and how to do so. Then did what they said. That's asking the company if I fit, then trusting their answer. Obviously naively.

Thanks for the contact, I'll try it.
John
Call back and ask to be connected to the Headquarters call center. see if they will transfer you. there you will get the actual headquarters with ppl that know what they are talking about.
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xcrunxc
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Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Mon Oct 23, 2006 9:22 pm    Post subject: Reply with quote Back to top

Rebates are for brand new customers only. This is determined by your address and name, not by your account #. Whoever told you that you could do this was mistaken. This should have also been outline in the terms of the rebate. You can try contacting Vonage again until you get someone at their headquarters or use the forum contact link but I don't think that is really going to get you anywhere. They may waive your disconnect fee if you wish to cancel and maybe something like a month of free service, but I would imagine that is the best you are going to get.
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wafdof
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PostPosted: Mon Oct 23, 2006 10:04 pm    Post subject: Ref probable outcome... Reply with quote Back to top

I'd guess you're right, since they've made it impossible to talk or correspond with anyone that can actually make it right. I'll dispute the charge (that may be why they keep telling me someone higher up will call within 24-48 hours--to push me past the time limit.) In the end I'll probably have to console myself with the hope that I will cost Vonage more than my time and my few hundred dollars was worth in steering others away from them. Years ago Gateway did something similar and it took awhile, but my experience and persistence at recounting my story cost them a govt contract and two university contracts.

Best, John
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houuser
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Posts: 435
Location: Houston, TX

PostPosted: Mon Oct 23, 2006 10:37 pm    Post subject: Reply with quote Back to top

All is well that ends well
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