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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Hard Wiring - Installation
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dava
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Location: Louisa, Virginia

PostPosted: Sun Oct 22, 2006 2:35 pm    Post subject: NIU Verizon TII problem Reply with quote Back to top

I am attempting to hardwire Vonage into my house but I can't seem to get it to work! I have searched tour site to find the NIU box I have to no avail it is Verizon box TII I have the Linksys wireless G broardband router attached to my cable and when I plug the phone line from it to the wall jack (using a splitter) I have dial tone on the phone attached to the splitter but not in any of the 3 other jacks in my house. this is what the box looks like, as you can see there are no screws (as mentioned in other posts), I pulled the blue and blue and white wires and still nothing please help
<a href="/outgoing/out.php?url=aHR0cDovL3Bob3RvYnVja2V0LmNvbS8%3D" target="_blank"><img

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Steve48
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PostPosted: Sun Oct 22, 2006 3:00 pm    Post subject: Reply with quote Back to top

If you've pulled the blue and blue/white wires at the box, then you're probably OK there. The issue is probably with your setup back at the Vonage adapter. What kind on splitter are you using? What happens if you don't use a splitter but plug to Vonage adapter directly into the wall jack? Obviously you'll lose the phone at the splitter, but do the others start working?

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dava
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PostPosted: Sun Oct 22, 2006 3:23 pm    Post subject: Reply with quote Back to top

nope it didn't work, good idea though, if it helps there is a green and a red wire runing from the "customer" part to the "telco" part. don't know if that changes anything
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Steve48
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PostPosted: Sun Oct 22, 2006 7:26 pm    Post subject: Reply with quote Back to top

When you say it didn't work, I assume you mean that plugging directly into the wall jack from the Vonage adapter didn't energize other jacks. Is that correct?

Assuming it is, let's go back to the interface box. Can you re-connect the wires that you disconnected and simply leave the plug swung back the way it is in your top picture? What happens then? Is there more than 1 blue and more than 1 blue/white wire coming into that box from the house? It's hard to tell from the picture.

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dava
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PostPosted: Tue Oct 24, 2006 11:08 am    Post subject: Reply with quote Back to top

Sorry it took so long, it didn't work I reconected the wires as you suggested and it still hasn't energised the jacks, there are 4 sets of blue with blue/white wires (I assume they are for all 4 jacks in the house). I know the jacks work because with verizon they were all working. hope this helps
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Steve48
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PostPosted: Tue Oct 24, 2006 7:06 pm    Post subject: Reply with quote Back to top

That helps, but tell me more. Is the old POTS line still active? If so, does swinging back that plug deactivate it?

What kind of splitter are you using (there are two kinds, a Y splitter and a line1/line2 splitter)? Have you tried plugging the Vonage box into the wall jack without using the splitter? Does the phone light flash when you plug the adapter into the wall, or does it stay lit steady?

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dava
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PostPosted: Wed Oct 25, 2006 6:37 am    Post subject: Reply with quote Back to top

I have plugged the Vonage into the wall without the y splitter and it still didn't energise the other jacks, the phone light stays lit no blinking ot anything. my old phone line is deactivated it has been switched off compleately, as fo the plug to be honest I have no idea what it does
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Steve48
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PostPosted: Wed Oct 25, 2006 8:16 pm    Post subject: Reply with quote Back to top

dava wrote:
I have plugged the Vonage into the wall without the y splitter and it still didn't energise the other jacks, the phone light stays lit no blinking ot anything. my old phone line is deactivated it has been switched off compleately, as fo the plug to be honest I have no idea what it does


It's hard to tell about your box from the pictures, but the plug deal generally works like this. The phone company "owns" one side of the box, which can't be opened easily without a special tool. The landline comes in on that side and is wired "behind the scenes" to a jack on your side. The plug plugs into that jack and is connected to your house wiring. To disconnect your house from the phone company you just pull the plug. For you or the phone company to test their line, just pull the plug and plug a regular phone into the jack. Very convenient. If that swing-back gizmo in your box has contacts in it, and if that hole that it seems to swing into has contacts, then you can bet that's what's happening.

Getting back to your problem, I assume that all your jacks were working properly before you dumped the POTS service. Is that correct? If you're not sure (and maybe even if you are), it's time to open those three boxes and do a careful visual inspection. Are all the jacks wired the same? Are the wire colors the same? Do the same colors go to the same contacts?

Assuming the wiring is the same and it worked before, the problem almost has to be something that you inadvertently did when you were handling the wiring. Sometimes jacks are "daisy chained" from one jack to another, but often individual wires are run to each jack and brought together in a box. Sometimes that's a separate box and sometimes it's the phone company's box. In the latter case, all of the like colored wires from the different jacks in your house need to be connected together and also connect to the appropriate phone company wires (sometimes through that plug). In disconnecting the house wires from the phone company's wires, it's easy to disconnect them from each other. That would give the symptoms you're seeing, so it's worth a close look.

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chinka01
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PostPosted: Thu Oct 26, 2006 3:04 pm    Post subject: Reply with quote Back to top

You have a 2 line hook up there (hence the 2 sets of blue/bluewhite wires) do you have 2 seperate lines (phone numbers) may be 1 for you and the other as a dedicated modem or fax line??? If so, and I bet this is probably the case as I had the EXACT same set up here at my house.....What I did was run a seperate line from my main phone to a "junction box" in my basement then fed ALL my inside telephone wiring into that junction box. Once that was done I plugged my ATA into a jack and ALL jacks were energized...I left the other line alone as that is the line I have my naked DSL on.....try that it may sond like alot of work but if you have a new home like I do It only took me less then an hour to do the work....Just a thought...Total cost doing the job BTW less than 40 bucks.
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