Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
Geetha
New Forum Member
New Forum Member


Joined: Oct 21, 2006
Posts: 1

PostPosted: Sat Oct 21, 2006 7:29 am    Post subject: Telephone line cannot register to the Vonage Network Reply with quote Back to top

When I connect my phone to the Vonage device (Motorola) I get a recorded message saying

"This telephone line cant register to the Vonage network"

"This telephone line is not commisioned for use. Please try the other line"
View user's profile Send private message
vonalink
Vonage Forum Master
Vonage Forum Master


Joined: Jul 17, 2006
Posts: 260
Location: Ontario, Canada

PostPosted: Sat Oct 21, 2006 8:12 am    Post subject: Reply with quote Back to top

What is the model # of the Vonage device ?
Was it working before or is this a new Vonage device ?
Is the light for phone port lit on the Vonage device?

_________________
www.vonalink.com Voip recording+
DialBridge, ScreenPop, SoloRecord, TeamRecord, TeamOnCall
for Windows, Mac OS X, Linux
View user's profile Send private message Visit poster's website
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Oct 21, 2006 5:35 pm    Post subject: Reply with quote Back to top

In addition to Vonalink's questions, please give us the rest of the techical details listed in the sticky message at the top of the forum.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
loker
New Forum Member
New Forum Member


Joined: Jan 19, 2007
Posts: 5

PostPosted: Fri Jan 19, 2007 6:05 pm    Post subject: Reply with quote Back to top

vonalink wrote:
What is the model # of the Vonage device ?
Was it working before or is this a new Vonage device ?
Is the light for phone port lit on the Vonage device?
well I was googling and came across this thread and figured I would bump this instead of make my own......

I have a D-Link VTA and it has worked flawlessly for over a month.....but today it started giving me this recording "This telephone line cannott register to the Vonage network"......I gave up for a while figuring maybe Vonage was doing some maintanence or something. So half an hour later I come back and it is still not working! I hang up try again every few minutes, and one time I get a dial tone I make my call without issue, then I hang up thinking the issue must be resolved. Apparently it is not because thats the only call I got out before it started again!

And no when it is messing up the phone light is not on.....

just in case this helps I have a Linksys WRT-54GL running DD-WRT v24.......

EDIT: also nothing has changed from when it worked to now.......
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Jan 19, 2007 7:31 pm    Post subject: Reply with quote Back to top

Please post all the technical details listed in the sticky message at the top of the forum.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
loker
New Forum Member
New Forum Member


Joined: Jan 19, 2007
Posts: 5

PostPosted: Fri Jan 19, 2007 9:34 pm    Post subject: Reply with quote Back to top

1. Your location - Michigan

2. Your ISP name and type - Comcast (formerly AT&T Broadband), Cable

3. Upload and download speeds - 8500Kbps/720Kbps

4. Modem make and model Motorola - SB5120

5. Type of Vonage adapter used ie RT31P2 or PAP2 - D-Link VTA

6. Setup of Network ie Modem---->Vonage Adapter-->PC - Modem to router to Vonage adapter

7. Issue you are experiencing ie dropped calls, choppy audio etc - recorded error message "This telephone line cannott register to the Vonage network"

8. Run this Voip Test: After the test has fully completed, in the Advanced Tab, click on "View Text" in the lower right hand corner. Copy-N-Paste that data into your post. -


Speed test statistics
---------------------
Download speed: 6216912 bps
Upload speed: 645256 bps
Quality of service: 84 %
Download test type: socket
Upload test type: socket
Maximum download pause: 105 ms
Average download pause: 2 ms
Minimum round trip time to server: 1 ms
Average round trip time to server: 43 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.8 ms
Jitter: server --> you: 8.8 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 10
Estimated MOS score: 3.9
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Jan 20, 2007 9:27 pm    Post subject: Reply with quote Back to top

Hmm. Well, you posted all the information and I don't see any clues there. Your Voip results are fine. I assume that you've re-booted everything. If not, please do. If it still doesn't work, then temporarily plug the VTA directly into the modem and re-boot modem and VTA. If that doesn't get the thing connected, then try a hard reset on the VTA. If it still won't work after that, then I'm afraid you'll need to have a talk with Vonage technical support.

If you're connected to house wiring, disconnect and plug your phone directly into the VTA during testing. Also, use the simplest phone you've got, preferably analog, for testing.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
loker
New Forum Member
New Forum Member


Joined: Jan 19, 2007
Posts: 5

PostPosted: Sun Jan 21, 2007 5:05 am    Post subject: Reply with quote Back to top

well I spent what seemed like an hour on hold.....got through to someone who seemed to know what they are doing.....apparently something on my account was changed? but they changed it back and it works again.....
View user's profile Send private message
roscopco
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Sun Jan 21, 2007 7:16 am    Post subject: Glad to hear promblem was solved Reply with quote Back to top

Glad to hear the problem is solved.

Customer service is a hit and miss, lately I have only been on hold for under 5 minutes, but I do remember being on hold for over 30 minutes.
View user's profile Send private message
neo351
New Forum Member
New Forum Member


Joined: Jan 21, 2007
Posts: 1

PostPosted: Sun Jan 21, 2007 5:09 pm    Post subject: Michigan problems with failed line using Comcast Reply with quote Back to top

I had the same problem today. Comcast is actively pushing us to switch over to their Voip before they shut down Vonage on their network. I hook up the computer direct to the router, bang it is on with blistering speed. Set up the Vonage and upload speeds are 1/10th as fast and no phone line. Come back later, no internet and I have to hard boot everything again. "No phone Line" message when you pick up the handset. This is our second box from Vonage. I am ready to just pay bigger cell phone bill and give up the whole home phone thing completely.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New CVSRhysnog
New Today 13
Yesterday 33
Total 85490

Who Is On Site
Visitors 154
Members 1
Total 155


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 3.43
Change:   0.00
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.72 Seconds and 256 Pages In The Last 60 Seconds
The Vonage VoIP Forum