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tplink Posted:
Im trying to add
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Hard Wiring - Installation
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DWSupport Posted:
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Had a call from a
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Ontario to my home
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rio
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TELLDOUG Posted:
I am looking for a
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HildBeft Posted:
You can recollect
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and open the
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Hard Wiring - Installation
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Great tips..
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Hard Wiring - Installation
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massrman Posted:
The devices are
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Hi these are most
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Has anyone setup a
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James44 Posted:
Hi, I am
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Steve48
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PostPosted: Sun Oct 22, 2006 2:51 pm    Post subject: Reply with quote Back to top

msh2 wrote:
The jacks on my two-line phone are labeled 1 & 2 or 2.

When I plug the 2-line cord into the phone ("1 & 2") and into the Vonage Adaptor Line 1, I get the Line 1 dialtone one Line 1 and nothing on Line 2. When I plug it into Vonage Line 2, I have nothing on Line 1, but I do get the Line 2 dialtone on Line 2.


You mean that you leave the end plugged into the phone 1&2 end alone, but move the Vonage end from Vonage 1 to Vonage 2, then you get Vonage 2 on button 2 on the phone??

That is seriously, seriously weird, since the phone shouldn't know the difference between Vonage 1 and Vonage 2. Please re-check your results.

Here's what should happen, and does happen with my VT2442 and 2 line phone (although Vonage 2 on my system is inactive and gives a message to that effect):

A cord from phone line 1&2 to Vonage 1 gives Vonage 1 on button 1 and nothing on button 2. A cord from phone line 1&2 to Vonage 2 gives Vonage 2 on button 1 and nothing on button 2. A cord from phone line 2 to Vonage 1 gives Vonage 1 on button 2 and nothing on button 1. A cord from phone line 2 to Vonage 2 gives Vonage 2 on button 2 and nothing on button 1. Finally, a cord from phone line 1&2 to Vonage 1 and another cord from phone line 2 to Vonage 2 should give Vonage 1 on button 1 and Vonage 2 on button 2.

If the above isn't what happens, then the problem is in your phone or in the Vonage adapter. If that is what happens, then we'll investigate your splitter, and then your house wiring. Hang in there.

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msh2
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PostPosted: Sun Oct 22, 2006 4:31 pm    Post subject: Reply with quote Back to top

THANK YOU for your patience!! You are RIGHT (of course)...it's just as it is on your phone - Both lines are accessed through the Line 1 button on the phone - It's Line 1 when plugged into Vonage 1 and it's Line 2 (on button 1) when plugged into Vonage 2.
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Steve48
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PostPosted: Sun Oct 22, 2006 7:19 pm    Post subject: Reply with quote Back to top

OK, good. I'm assuming now that everything works correctly between Vonage and your 2 line phone. That is, with Vonage 1 plugged into your phone Line 1&2 and Vonage 2 plugged into your phone Line 2 then you get Vonage 1 on button 1 and Vonage 2 on button 2. Is that correct?

Assuming it is, now we want to check out your splitter. Plug the splitter into your phone Line 1&2 jack. Run cords from Vonage 1 to splitter line 1 and from Vonage 2 to splitter line 2. Now your phone should have Vonage 1 on button 1 and Vonage 2 on button 2. Does that work OK?

If both of those are good, then Vonage, your splitter, and your 2 line phone are all good. Let me know and we'll move on to your house wiring.

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Steve Gray
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msh2
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PostPosted: Sun Oct 22, 2006 8:05 pm    Post subject: Reply with quote Back to top

You asked: "Plug the splitter into your phone Line 1&2 jack. Run cords from Vonage 1 to splitter line 1 and from Vonage 2 to splitter line 2. Now your phone should have Vonage 1 on button 1 and Vonage 2 on button 2. Does that work OK? " - The answer is YES.
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Steve48
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PostPosted: Sun Oct 22, 2006 9:10 pm    Post subject: Reply with quote Back to top

Excellent. We're getting there. Now we know that the splitter, phone, and Vonage box are OK.

Now let's look at the wiring. Set your splitter aside for a moment. Plug Vonage 1 directly into a wall jack. Using a fully wired cord (two pairs, 4 conductors), plug your phone into another wall jack. Use phone jack line 1&2 for this. Now what do you get? You should get Vonage 1 on button 1 and nothing on button 2. I suspect you may get Vonage 1 on both.

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Steve Gray
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msh2
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PostPosted: Sun Oct 22, 2006 9:27 pm    Post subject: Reply with quote Back to top

I get phone line 1 with button 1 and nothing on button 2.
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Steve48
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PostPosted: Sun Oct 22, 2006 9:52 pm    Post subject: Reply with quote Back to top

I must admit that I'm surprised. After all, there's supposed to be a problem somewhere, and everything is checking out good <G>!

OK, leave your phone plugged in as it is. Unplug your Vonage box from the wall jack. Plug the splitter into the wall jack and plug Vonage 1 into splitter line 1. You should get Vonage 1 on phone button 1 and nothing on phone button 2. If you move Vonage 1 to line 2 on the splitter then you should get Vonage 1 on button 2 and nothing on button 1. OK?

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Steve Gray
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msh2
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PostPosted: Sun Oct 22, 2006 10:00 pm    Post subject: Reply with quote Back to top

You said,
"OK, leave your phone plugged in as it is. Unplug your Vonage box from the wall jack. Plug the splitter into the wall jack and plug Vonage 1 into splitter line 1. You should get Vonage 1 on phone button 1 and nothing on phone button 2."

YES THIS IS WHAT HAPPENED

" If you move Vonage 1 to line 2 on the splitter then you should get Vonage 1 on button 2 and nothing on button 1. OK?"

This did NOT happen - I had no dial tone on either line with Vonage 1 in Wall Outlet Line 2.
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Steve48
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PostPosted: Mon Oct 23, 2006 9:43 am    Post subject: Reply with quote Back to top

OK, now we're getting somewhere. You know that the splitter is good and works as expected. Nevertheless, the Vonage connection isn't getting from the splitter line 2 input through the house wiring to the phone plugged in at the other jack.

One of two things can be happening. First, you can have an open in the wiring so the signal simply isn't getting from one jack to the other. Second, the line 2 pair in your house wiring may be loading down the signal from the adapter because the pair is shorted or because an external land line is still hooked to it. You need to determine which.

One good way to start is to open the wall jack boxes and do a visual inspection. Do both have four wires connected? What color are they and are they connected to the same contacts? (Generally speaking, in older house wiring the line one pair will be colored red and green. The line 2 pair will be colored yellow and black. In newer wiring the pairs will be blue and blue/white for line 1 and orange and orange/white for line 2.) If any wires are missing or are different colors between the two jacks, then condition one above (open) probably applies.

The easiest way to check for shorts is with a multimeter (volt, ohm, milliammeter). Do you happen to have one? Another is by simply looking at the Vonage adapter. When you plug the adapter into the line 2 port on the splitter with your phone on-hook, does the phone light start flashing? If so, that indicates a short in the wiring. (Phone mail will also cause the light to flash, but you will see that without plugging the adapter into the wall.) However, this test will not necessarily indicate the presence of an external landline.

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msh2
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PostPosted: Mon Oct 23, 2006 9:48 am    Post subject: Reply with quote Back to top

Thank you. This one may take me a little longer to reply, but I definitely will get back to you after I check this all out!
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