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gdomingu
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PostPosted: Fri Oct 20, 2006 2:38 pm    Post subject: Can't receive calls - Verizon FIOS Actiontec MI424WR Reply with quote Back to top

I had been using my Vonage account with almost no issues for over a year connecting my Vonage router to the cable modem provided by Comcast. I recently moved and now have Verizon FIOS for intenet.

My new set up has my PC connected to the Verizon wireless router, and the Vonage router also connected to the Verizon wireless router (Actiontec MI424WR).

With this setup, I can access the web with my PC, access the web wirelessly with my laptop, and have dial tone in my Vonage phone. I can make outbound calls, but can't receive inbound calls.

After various hours with Vonage customer support, and after various modem resets, the calls start coming in, but when I'm on the phone my internet connection in my PC doesn't work. The calls come in for a period of time, and after that it goes back to no incoming calls.

I assume it's an issue between the Actiontec router and the Vonage linksys router.

Any sugestions?
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scerruti
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Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Fri Oct 20, 2006 3:40 pm    Post subject: Reply with quote Back to top

When you have Comcast did you connect your PC to your Vonage router? If so did you override the MAC address in your Vonage router to match your PC's MAC address so that it would work with the Comcast modem?

It sounds like you might have a MAC address conflict on your network. You might alternatively have an IP address issue. Please post your current network configuration including the information you see on the Actiontec's web management pages and I will look at it later tonight.

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gdomingu
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PostPosted: Sat Oct 21, 2006 6:29 pm    Post subject: Reply with quote Back to top

You are correct. When I had Comcast, my PC was connected to the Vonage Linksys router. But I don't remember overriding the MAC address.

Right now I've got both my PC and the Vonage Linksys router connected to the Actiontec router.

This is the info from my Actiontec management page:

Linksys router:
Connection Type: Ethernet
IP Address: XXX.XXX.1.3
IP Address Allocation: DHCP
MAC Address: XX:XX:10:1d:55:5d

PC:
Connection Type: Ethernet
IP Address: XXX.XXX.1.5
IP Address Allocation: DHCP
MAC Address: XX:XX:f4:06:3d:f7

Let me know if you need any other info.

Thanks a lot!

G.
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scerruti
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PostPosted: Mon Oct 23, 2006 7:03 am    Post subject: Reply with quote Back to top

Sorry it was a rough weekend and I did not get a chance to log into the forum. I will try to come up with something today.

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scerruti
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PostPosted: Mon Oct 23, 2006 8:20 am    Post subject: Re: Can't receive calls - Verizon FIOS Actiontec MI424WR Reply with quote Back to top

gdomingu wrote:
... I can make outbound calls, but can't receive inbound calls.


This is normally indicative of a firewall issue, however a standard Vonage installation with a standard Actiontec installation shouldn't have any firewall issues.

gdomingu wrote:
After various hours with Vonage customer support, and after various modem resets, the calls start coming in, but when I'm on the phone my internet connection in my PC doesn't work. The calls come in for a period of time, and after that it goes back to no incoming calls.


This is why I initially suspected a MAC conflict.

I assume that you have the Linksys router connected to the Actiontec router via the Linksys WAN port and not a LAN port. I would take a look at the Linksys web configuration screen and make sure that the router is set to obtain its address from the ISP. Just for fun lets also turn off the DHCP server on the Linksys.

If I were debugging this issue I would first see what the Actiontec was reporting for the network configuration when incoming calls were working and the PC wasn't, I would see if anything changed when incoming calls stopped working.

If that didn't solve my issues I would probably bring out the big hammer and set up port forwarding according to the instructions on Vonage's Site. Of course the Actiontec makes it interesting/difficult/easier by supplying a predefined Voip (SIP/Vonage?) profile for port forwarding.

I suppose as an intermediate step you could see if some application on the PC had a conflict that was causing your Vonage issues. I would suspect a tool with a Voip element (like an IM client).

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gdomingu
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PostPosted: Mon Oct 23, 2006 8:52 am    Post subject: Reply with quote Back to top

Thanks for the info. I will try these tonight and report back!

G.
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holler
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PostPosted: Tue Nov 14, 2006 10:55 pm    Post subject: Did it work? Reply with quote Back to top

I just wanted to know how you made your actiontec work along with Vonage, my friend has a similar issue, with his verizon FIOS.
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gdomingu
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PostPosted: Wed Nov 15, 2006 2:40 pm    Post subject: Port forwarding seems to have done the trick Reply with quote Back to top

I set up the port forwarding settings and it started to work. For the most part, this apparently solved the issue (or it was a Verizon issue that they solved on their side).
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Anish
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PostPosted: Tue Nov 21, 2006 1:00 pm    Post subject: RT31P2 Unable to go online behind FIOS Actiontec MI424WR Reply with quote Back to top

I have a Linksys RT31P2, connected behind my Verizon FIOS Actiontec (MI424WR) Modem. My computer when connected to the wireless modem goes online.IP Address on computer is 192.168.1.8 and Default Gway is 192.168.1.1. I tried assigning a static IP on the RT31P2, unable to go online. Also tried to do MAC Clone, unsucessfull.

Verizon Fios(Actiontec MI424WR)-->RT31P2-->Comp.

Any Suggestions
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koernerm
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PostPosted: Fri Nov 24, 2006 10:02 pm    Post subject: Reply with quote Back to top

I too switched from Comcast to Verizon FIOS and after a little tinkering got the recommended setup working: Provider network -> Vonage Adapter (Motorola VT1000) -> Verizon Router (Actiontec MI424WR). The key is that the Verizon network uses the MAC address of the Router to identify the correct user.

So basically to get this setup working you need to take the MAC address from the Broadband Connection (Ethernet) Properties of the Actiontec and plug it into the MAC address override of your Vonage adapter. Then take the Ethernet that comes from your fiber termination box and plug it into the WAN port of the adapter, and from the adapter LAN port to the Actiontec WAN port.

If you use DMZ setup you will need to make sure to have the same settings on the adapter as well as on the Actiontec. Also good to know is that you will not even need to use the Actiontec router at all if you already have the Linksys with build in wireless and 10/100 ports.

My setup works well and in this configuration I have the benefits of good quality phone calls since the Motorola Adapter handles the QoS.

My setup: Verizon FIOS -> [WAN] VT1000 [LAN] -> [WAN] MI424WR [LAN] -> [LAN] D-Link DI514 [Wireless b] and [LAN] D-Link DI-704P [Network print server]
I use the 514 to extend the wireless and the 704 to make my color printer available to all devices without the need of switching on the host PC.
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