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SidViscous
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Posts: 5

PostPosted: Fri Oct 20, 2006 1:56 am    Post subject: D-Link VTA-VR Reply with quote Back to top

I just switched my old motorola adapter for a D-Link VTA-VR. The old motorola was just having to many problems. Not getting calls, ringing forever (I would come back from a trip to find the phone had been ringing for days, neighbors loved that) and it was also causing problems with my internal network. So I figured a new adapter would help.

I am using both lines on a two line phone. The Voip adapter is connected to a router, from there to the cable gateway.

Well I called islamabad, or wherever the call center is. Got the new MAC address registered and waited for the phone to work. After hours it didn't work so I called back.

<insert 1 hour of doing everything I'd already done on my own ten times before in troubleshooting the problem, but with an accent>

So finally the "advanced" technician has me try to plug a Vonage line into another phone. I huff, and go in search of one somewhere. I find one, I plug it in and, surprise surprise it works. And so does the two line phone with just one line plugged in. But if I plug in the second line neither one works in the two line phone. So basically I can't run two lines on my two line phone.

My suspicion is that the D-Link adapter doesn't have enough power, and that this phone (RCA) has a draw even when not on the phone, because once you plug both in the "line" lights go red.

Has anyone else had a similar experience? Will this be fixed if I return it for another one of the various adapters out there?
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Steve48
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PostPosted: Fri Oct 20, 2006 3:49 pm    Post subject: Reply with quote Back to top

Your suspicion may be right, but I'd want to check a few things before getting another adapter. First, will the single line phone work with either Vonage line? If so, then can the two line phone work with both Vonage lines- but just one at a time? That is, can you plug line 1 of the phone into either Vonage line with nothing on line 2, and can you also plug line 2 on the phone into either Vonage line with nothing on line 1? (Four combinations to try there.)

One thing to watch out for. Most 2 line phones have one jack which will carry both lines on four conductors (typically labelled Line 1&2). The other jack will just be for line 2. If yours is like that, try using a cheap phone cord with just two conductors (for line 1) to make the connection between the Line 1&2 jack and the Vonage box.

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Steve Gray
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SidViscous
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PostPosted: Fri Oct 20, 2006 3:56 pm    Post subject: Reply with quote Back to top

Steve thanks for the reply.

The answer to the first part of your question is yes, it doesn't matter which line, or which jack I plug into, the problem is the same.

I like your idea about the two line cable, and I can give that a try myself. Easy enough as I've wired the house (before you roll your eyes and start pointing your fingers, I've been doing wiring for over 15 years, and the wiring worked fine with my old motorola adapter).

I'll pull the extra wires.

However... Currently I'm using two phones. But after a little more than 5 minutes the calls start dropping out badly, and sound quality gets worse (bad to begin with). I'm really leaning towards the fact that this small adapter just hasn't got the cajones to run anything over a few feet of phone line. Even with the bog standard AT&T slimline phone it sounds horrible.
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SidViscous
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PostPosted: Fri Oct 20, 2006 4:02 pm    Post subject: Reply with quote Back to top

Well would you look at that. THat did it. Works fine for the moment. not sure about the quality issues and the like but it seems to be better. I'll give it a try for now.

Thanks Steve.
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Steve48
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PostPosted: Fri Oct 20, 2006 5:03 pm    Post subject: Reply with quote Back to top

Pulling the extra wires did it? Thanks, that's good feedback. It indicates that the line 2 (outside) contacts in the D-link VTA RJ11 connectors are hooked up to something that they shouldn't be hooked to.

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SidViscous
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PostPosted: Fri Oct 20, 2006 8:58 pm    Post subject: Reply with quote Back to top

YEah not often snipping two wires in a cable makes things better. I did some testing, but the real quality test will come next week.

Feedback schmeedback, your advice was perfect, and I'd never have thought of that as a fix on my own. Thanks very much for giving me a fix that saved a lot of hastle in something that was already a pretty big problem, enough to consider switching from Vonage. Your fix we'll keep me running.

To be honest I would switch, just because of Vonages lack of customer support (I'm assuming your not a Vonage employe), the only reason I don't is the problem in having to switch numbers.
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Steve48
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PostPosted: Fri Oct 20, 2006 10:08 pm    Post subject: Reply with quote Back to top

No, I'm not a Vonage employee and I don't defend poor customer service. I must admit, though, that I'd put this one more on D-Link than on Vonage.

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SidViscous
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PostPosted: Fri Oct 20, 2006 10:30 pm    Post subject: Reply with quote Back to top

Oh I agree, the problem with the connection is bad engineering in Taiwan, no doubts.

But regardless of the problem, the first step was Vonage customer support. The normal problems with their customer support are compounded by the fact my network is in the basement, and if Vonage isn't working I have to use my cell phone, which doesn't work in the basement. Which means I have to duplicate everything I've already done with running up and down the stairs added. Their technical acumen is low, I'm not a xenophobe, but the accent is difficult in a technical situation, and I spent a lot of time. with conversations like this.

"I'm going to put you on hold while I research this."
"Okay"
"Yes I have to put you on hold while I research this."
"Yes Fine"
"Okay but i have to put you on hold for a moment."
<for the love of....> "Please go ahead!"

I have had very little resolution with them in the past, all with high frustration levels. I've a decent level of technical ability, and when they refuse to do anything until I un-plug it and plug it back in again (with the requisite going downstairs and back up again) because they can't deviate from the script.

I'll say the second tier guy was better, he at least didn't have me do things that accomplish nothing (Attach the Voip adapter to my laptop ehternet port and then try to go to 192.168.xx.xxx) to buy time, and or annoy me to the point of hanging up.

I do like the service announcements on the web page, nd the web page itself is more useful than most companies (though I wish I could activate forwarding with an e-mail, SMS, or a phone call), but once you have a problem, and have to pick up the phone (a different phone obviously) the satisfaction quotient is low.

This forum is helpful in that I've found a number for U.S. service, which will hopeful be better (I can't see their technical abilities being less) in the future.

Sorry for the rant.

</rant over>

Thank you again for the help. Definitely a neat trick to have in the back of my mind.
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GraysonPeddie
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Posts: 142
Location: Tallahassee, FL 32310

PostPosted: Fri Oct 20, 2006 11:06 pm    Post subject: Reply with quote Back to top

Sorry for going off-topic but this kinda made me laugh...
SidViscous wrote:
"I'm going to put you on hold while I research this."
"Okay"
"Yes I have to put you on hold while I research this."
"Yes Fine"
"Okay but i have to put you on hold for a moment."
<for the love of....> "Please go ahead!"


Uhh...India call centers...?

Very poor communication skills would make me hang up the phone... Neutral

_________________
I'm hearing and visually impaired.

Left Vonage for another service.
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Steve48
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PostPosted: Sat Oct 21, 2006 5:32 pm    Post subject: Reply with quote Back to top

SidViscous wrote:
Thank you again for the help. Definitely a neat trick to have in the back of my mind.


No problem. I've made the same suggestion for similar problems once or twice in the past. To my knowledge, this is the first time anyone tried it. It tickles me that it worked.

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Steve Gray
Orlando, FL
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