Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
ElalfZek Posted:
michael kors
backpacks Actress
Rosario Dawson was
recently spotted
greeting
...

In The Forum:
Hard Wiring - Installation
Topic:
michael kors bags 650732700
On Nov 21, 2017 at 05:42:42

ElalfZek Posted:
cheap coach purses
Some sections are
fairly sound,
nevertheless the
general
...

In The Forum:
Hard Wiring - Installation
Topic:
mcm shoulder bag 761727408
On Nov 19, 2017 at 02:16:33

mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
tmbeem
Vonage Forum Senior
Vonage Forum Senior


Joined: Oct 10, 2006
Posts: 114
Location: Las Vegas, Nevada, USA

PostPosted: Thu Oct 19, 2006 3:23 am    Post subject: Added Fax Line & Now I Don't Have E911 Anymore Reply with quote Back to top

When I signed up for Vonage on Oct. 4th, and got my equipment on the 9th I dialed 933 to check the status of my 911, and it said I had E911 on that line. Fast forward to two days ago when I added a fax line to my Vonage account. Now when I call 933 to verify 911 service, I'm told I do NOT have E911 just basic 911? What could have changed? I just added a line, and now neither line has E911. It's still the same city, state and address as I provided when I signed up for Vonage service on the 4th. Can anyone address this issue? Thanks!

_________________
Thomas Beem
Las Vegas, NV
ISP: Cox Communications
12 Mbps down/1.5 Mbps up
Cable Modem: Scientific Atlanta Webstar DPC2100
Voip Device: VDV21-VD
Setup: Modem --> Hawking HBB1 --> Vonage --> PC
Customer Since: Oct. 9, 2006
View user's profile Send private message
vonalink
Vonage Forum Master
Vonage Forum Master


Joined: Jul 17, 2006
Posts: 260
Location: Ontario, Canada

PostPosted: Thu Oct 19, 2006 6:45 am    Post subject: Reply with quote Back to top

You'll need to talk to Vonage CS on this one. Please let the forum know the outcome.

_________________
www.vonalink.com Voip recording+
DialBridge, ScreenPop, SoloRecord, TeamRecord, TeamOnCall
for Windows, Mac OS X, Linux
View user's profile Send private message Visit poster's website
navydavy2001
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Thu Oct 19, 2006 6:55 am    Post subject: Reply with quote Back to top

It's sounds like someone clumsily added the fax line, and did something to the primary line while they were logged into the acct to make the change. I agree, calling C.S. would be the best route, however, if you don't get satisfaction, make sure you call the Executive Support number. E911 is one of Vonage's biggest PR lines, and they probably wouldn't be happy to hear yours got messed up. Bottom line, you know you need it for your safety, so exhaust all means to get it working correctly.

_________________
http://www.thejeffriestube.com
View user's profile Send private message Visit poster's website
dheiy
Vonage Forum Master
Vonage Forum Master


Joined: May 23, 2006
Posts: 253

PostPosted: Thu Oct 19, 2006 8:27 am    Post subject: Reply with quote Back to top

additional infos...

here's their hotline number:
1-866-243-4357
fllow the Voice prompt options

you should report this matter as soon as possible.

please post here the result.

thanks! Smile
View user's profile Send private message
tmbeem
Vonage Forum Senior
Vonage Forum Senior


Joined: Oct 10, 2006
Posts: 114
Location: Las Vegas, Nevada, USA

PostPosted: Thu Oct 19, 2006 8:53 am    Post subject: Reply with quote Back to top

dheiy wrote:
additional infos...

here's their hotline number:
1-866-243-4357
fllow the Voice prompt options

you should report this matter as soon as possible.

please post here the result.

thanks! Smile

The good news is that I got through to a representative in the USA, the bad news is that he gave me the runaround first saying that he talked to his supervisor and the supervisor said that E911 probably was not here yet (this is LAS VEGAS, mind you), and when I reiterated that I HAD E911 before the Fax addition, he said that the E911 center could be closed. Which is total bull. I spent 15 min with this person and my issue was not resolved.

As it is now 6:50 a.m. and I have had NO sleep whatsoever, I will attempt to re-visit this issue, possibly with yet another call to CS this afternoon or this evening after I've had sufficient sleep.

_________________
Thomas Beem
Las Vegas, NV
ISP: Cox Communications
12 Mbps down/1.5 Mbps up
Cable Modem: Scientific Atlanta Webstar DPC2100
Voip Device: VDV21-VD
Setup: Modem --> Hawking HBB1 --> Vonage --> PC
Customer Since: Oct. 9, 2006
View user's profile Send private message
dheiy
Vonage Forum Master
Vonage Forum Master


Joined: May 23, 2006
Posts: 253

PostPosted: Thu Oct 19, 2006 10:54 am    Post subject: Reply with quote Back to top

how awful was that..!

i dont believe that the E911 on that area in no longer available.

keep on working with this matter dude,
might another agent could help. : Wink
View user's profile Send private message
tmbeem
Vonage Forum Senior
Vonage Forum Senior


Joined: Oct 10, 2006
Posts: 114
Location: Las Vegas, Nevada, USA

PostPosted: Thu Oct 19, 2006 11:11 am    Post subject: Reply with quote Back to top

dheiy wrote:
how awful was that..!

i dont believe that the E911 on that area in no longer available.

keep on working with this matter dude,
might another agent could help. : Wink

I called TC again, this time for another problem (see my SimulRing post) and when the lady asked if I had any more questions, I asked her about my E911 not working after adding a fax line through the website. She looked into the matter and she said there were conflicts with the 911 service here in Las Vegas. One report said E911 IS enabled in Las Vegas, yet another said it was NOT. BUT... this time the lady opened up a support ticket, and gave me the number, so that if I don't hear back from them in a few days, or have the issue cleared up within that time, to call back with the ticket number to get the current status.

This woman was uncaracteristically helpful! Quite a pleasant shock. Now I just hope my mounting problems with Vonage disappear soon. *crosses fingers*

_________________
Thomas Beem
Las Vegas, NV
ISP: Cox Communications
12 Mbps down/1.5 Mbps up
Cable Modem: Scientific Atlanta Webstar DPC2100
Voip Device: VDV21-VD
Setup: Modem --> Hawking HBB1 --> Vonage --> PC
Customer Since: Oct. 9, 2006
View user's profile Send private message
dheiy
Vonage Forum Master
Vonage Forum Master


Joined: May 23, 2006
Posts: 253

PostPosted: Thu Oct 19, 2006 12:00 pm    Post subject: Reply with quote Back to top

yeah right...!!!

let's see and guess whta's next!!!
haha...!!! Lol

hope this ticket is the answer!!! Wink
View user's profile Send private message
tmbeem
Vonage Forum Senior
Vonage Forum Senior


Joined: Oct 10, 2006
Posts: 114
Location: Las Vegas, Nevada, USA

PostPosted: Thu Oct 19, 2006 5:39 pm    Post subject: Reply with quote Back to top

dheiy wrote:
yeah right...!!!

let's see and guess whta's next!!!
haha...!!! Lol

hope this ticket is the answer!!! Wink

Actually, something VERY positive came out of this experience! I got an e-mail time-stamped at 11:49 am (local) from theVonage 911 Task Force in regards to the ticket tech. support filled out a few hours earlier. I also received a voicemail from Brian at the 911 Task Force asking me to return his call which I did. He told me that I probably never had E911 service on my Vonage line from the start. He said there was a problem with the 933 recording misrepresenting E911 status saying I did have it when I didn't.

He also said that our local 911 operations center, although eqipped with E911, currently doesn't have it enabled for Voip enabled telephone service, but talks are in the works between the local PSAP 911 Database Coordinator and Vonage to enable it. He also said that my 911 WILL route to my local 911 operations center, but they just won't have my address pop up on their screen. (Metro 911 always asks for the address anyway, even if it's popped up on the screen since current data may be inaccurate do to the constant influx/outflux of residents in Southern Nevada.)

Brian also gave me the number of the local 911 Database Coordinator and told me to call them for more detailed information as to if, and when E911 will be available for Voip customers in Southern Nevada.

So, it only took two calls to Vonage Tech Support for this issue to be sufficiently explained to my satisfaction. My next call will be to the local 911 Dispatch Coordinator and I'll keep you all aprised of that situation!

_________________
Thomas Beem
Las Vegas, NV
ISP: Cox Communications
12 Mbps down/1.5 Mbps up
Cable Modem: Scientific Atlanta Webstar DPC2100
Voip Device: VDV21-VD
Setup: Modem --> Hawking HBB1 --> Vonage --> PC
Customer Since: Oct. 9, 2006
View user's profile Send private message
dominique
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 17, 2006
Posts: 15

PostPosted: Fri Oct 20, 2006 4:03 pm    Post subject: Reply with quote Back to top

i do hope your issue with 911 will soon be resolved since that's a very important matter. however, it would have been good if you'll have E911 so that your location & tel# will automatically be shown on the emergency center's screen. attention Vonage! nevertheless, even if you'll have E911, the trained emergency 911 agent may still have to ask for your name, location & tel# for verification purposes. so, just go with the flow. good luck! please do update us on your issue. thanks.

_________________
with power comes great responsibility.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.26 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum